Accomplished executive assistant, capable of handling a wide range of administrative functions and consistently producing top-quality work. Proactive, "take-charge" professional with over a decade of success providing administrative support to senior managers. Work effectively in a fast-paced environment and consistently prioritize tasks and meet deadlines. Executive Support Expert Currently used/17 years Project Management Expert Currently used/17 years Scheduling & Arranging Travel Expert Currently used/17 years Word Processing Expert Currently used/17 years Contact Management Expert Currently used/17 years Reporting & Documentation Expert Currently used/17 years Phone Etiquette Expert Currently used/17 years Staff Training & Development Expert Currently used/17 years Cost Reduction Expert Currently used/17 years
Word, Excel, Outlook, PowerPoint Microsoft Office Intermediate Currently used/6 years
Groupwise Intermediate Currently used/4 years
Peoplesoft Beginner Currently used/2 years
Lotus 1-2-3 Intermediate Currently used/2 years
Wordperfect Intermediate Currently used/2 years
Reference Company: ABC Gas Company Reference Title: Vice President of Transportation Services Phone: 555-444-3333 Email: email@example.com Type: Professional.
Senior Secretary May 1994 to CurrentABC Gas Company － Baltimore, MD
Serve as senior secretary to the executive director, two department directors, and 22 employees for a company that provides natural gas services throughout the U.S.
Facilitate the performance of executive managers and employees by expertly anticipating and attending to office and management tasks.
Lead new employee orientation and train temporary secretarial employees.
Prepare and maintain departmental information, including timesheets, expense reports, contracts, and invoice payments.
Schedule meetings for executive director with various government and private agencies, including National Audubon Society, Sierra Club, and U.S.
Fish and Wildlife Service.
Reorganize the department's filing system to facilitate document retrieval and minimize time searching for files.
Promoted to position from secretary in 1997 based on excellent work performance.
Administrative Assistant December 1993 to May 1994ACE Engineering － Baltimore, MD
Provided administrative support and helped manage 60 staff members.
Supported 12 senior managers and supervised secretarial staff.
Monitored and distributed workload assignments and led work teams.
Recruited, screened, and interviewed job candidates.
Prepared and audited timesheets and expense reports.
Coordinated the purchase of new office equipment and phase-in process.
Cut supply costs in half by initiating a cost/materials containment plan.
Reduced overhead costs by 15% by negotiating new maintenance contracts for office equipment.
Secretary August 1988 to May 1992DEF Company － Baltimore, MD
Provided support for nine managers including marketing managers, system engineer managers, administrative manager, and 20 team members.
Scheduled and maintained calendar of appointments, meetings, and travel itineraries.
Trained team members on voicemail, computer system, and software programs.
Supervised and trained temporary employees on daily branch operations.
Established and maintained excellent working relationships with customers and employees.
Created forms and charts that reduced time spent on new form composition by approximately 95%.
Received employee recognition award for attending to visiting IBM employees.
Selected to manage the word processing center and productivity/resource center.
Associate Degree : 5/1985Baltimore Community College － Baltimore, MD, US
Dale Carnegie Principles of Management Time Management Effective Meetings Transformational Leadership Public Speaking The Exceptional Assistant Management Skills for Secretaries, Administrative Assistants, and Support Staff Beginning FrontPage
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