Detail-oriented professional with extensive experience in the pet food industry.
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- Owner of carbohydrate raw materials and specifications
- Execute qualification of carbohydrate raw materials from new suppliers
- Resolve carbohydrate plant shortage and potential plant shutdown issues globally
- Provide mycotoxin guidance
- Lead carbohydrate GMDLT team and participate in carbohydrate cost savings
- Participate with Purchasing in SLEA's with carbohydrate suppliers
- Serve as MPD representative on product initiative teams as needed
- Provide veterinary technician call support to Pet Care Consumer Relations during recalls
- Audited new and current carbohydrate raw material suppliers
- Owned Pet Care mycotoxin program (SOP and compliance)
- Revised raw material specifications and ASL's in CSS for all raw material groups
- Actively participated with Purchasing in Carbohydrate GMDLT meetings and SLEA's with suppliers
- Served as QA representative on product initiative teams as needed
- Provided veterinary technician call support to Pet Care Consumer Relations during recalls Japan, Asia, Australia, Latin America (JAAL)
- Coordinated development of Point-of-Sale materials to support consumer promotions and marketing programs
- Provided direction to graphic designers/agencies to ensure materials were completed and executed on time
- Coordinated ongoing programs and projects such as Eukanuba Cup Dog Shows
- Supported JAAL managers
- Managed financial responsibilities for JAAL Central Marketing to include generating purchase orders and invoicing in SAP
- Supported field personnel and distributors in all JAAL regions Dayton, OH Pet Care Consumer Relations 1998 - 2002
- Answered consumer questions coming in from our 800 numbers about dog and cat nutrition, our products, training, and overall pet well-being
- On our vet-exclusive line, provided nutritional consultations to consumers regarding their sick pets and to veterinarians regarding specific medical cases they were treating
- Staffed internal department Assist Line to answer questions and provide information and direction to all other Pet Care Consumer Relations personnel when answering calls
- Answered Pet Loss Hotline calls from consumers
- Resolved consumer complaints and developed continuing relationships with consumers
- Managed university-funded and internal projects related to strategic research objectives
- Conducted data collection, statistical analysis, and scientific interpretation of research results; provided associated oral and written communications in the form of scientific manuscripts
- Initiated and monitored new projects to assist with project priorities and technical support
- Functioned as team leader
- Provided preventive, medical, emergency and research health care for all dogs and cats at the PHNC
- Administered and monitored anesthesia
- Served as first contact for emergency coverage
- Responsible for planning, scheduling, coordination and execution of all activities for the Health Care Team
- Created and maintained animal medical records
- Wrote program guidelines, created forms and administered PHNC animal adoption program
- Ordered medical supplies and major expense items
•Audited new and current carbohydrate raw material suppliers
•Owned Pet Care mycotoxin program (SOP and compliance)
•Revised raw material specifications and ASL’s in CSS for all raw material groups
•Actively participated with Purchasing in Carbohydrate GMDLT meetings and SLEA’s with suppliers
•Served as QA representative on product initiative teams as needed
•Provided veterinary technician call support to Pet Care Consumer Relations during recalls
- Prepared manuscripts for publication
- Performed toxicological testing on animals
- Interpreted and executed written research protocols
- Statistical analysis of data
- Prepared and presented research results at scientific conferences
- Edited technical reports
- Monitored health of research animals
- Animal husbandry
- Responsible for management of clinic employees (hiring, scheduling)
- Assisted with surgical procedures; monitored anesthesia and post-op recovery
- Collected biological specimens and performed lab tests
- Administered fluids and drugs
- Maintained all surgical equipment
- Answered phone calls and interacted with clients
- Performed venipuncture on patients from inpatient, outpatient and emergency room areas
- Performed laboratory tests (glucose tolerance and bleeding/clotting time tests)
Scheduling, Buying/procurement, Purchasing, Associate, Statistical Analysis, Clients, Animal Husbandry, Testing, And Marketing, Invoicing, Marketing, Purchase Orders, Sap, Medical Records, Css, Qa, Sop, Answering, Cases, Training, Collection, Data Collection, Technical Support, Laboratory, Outpatient, Phlebotomist, Venipuncture, Aalas, Quality Assurance, A.a.s., Biological Sciences
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School Attended
- University of Cincinnati
- Wright State University
Job Titles Held:
- Senior Researcher
- QA Raw Material Supplier Auditor
- Scientist Associate
- Animal Health Technician/Clinic Supervisor
- Phlebotomist
Degrees
- A.A.S.
- B.S.
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