Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-oriented Senior Manager of Training & Workforce Development experienced in arranging training instructors, curriculum content, and course plans to accomplish company targets in behavioral health. Knowledge in managing courses on various learning management systems (Cornerstone, Relias...). Years of experience in supervision and managing of staff in various departments. Ability to provide instructional led training for support staff as well as contracted providers at Centene. Skills in Microsoft Office tools. Developed organizational strategies to make sure that network is compliant with training per required regulations. Certified Adobe Captivate Specialist. Strong proficiency in Articulate 360 software used to design business training modules. Collaboration skills and experience working with teams. Created and trained New Employee Orientation using Adult Learning Principles. Ready to bring 25+ years' experience in learning and workforce development to a dynamic new role with a progressive organization.

  • Project Management Experience
  • Understanding Of Instructional Design
  • Curriculum Development
  • Delivering Technical Training
  • E-Learning
  • Excellent Time Management Skills
  • Technical Skills
  • Strategic Thinking
  • Evaluation
  • Logistics
  • Communication
  • Learning Programs
  • Ability To Multitask
  • Technical Expertise
  • Skill Development
Work History
05/2015 to 03/2021
Senior Manager of Training & Workforce Development Planned Systems International Richland, WA,
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Achieved cost-savings by developing functional solutions to material handout problems
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships
  • Managed internal staff of master's degree Clinical trainers
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Improved operations by working with team members and customers to find workable solutions
  • Collaborated with others to discuss new training opportunities
  • Contributed to development, planning and completion of project initiatives
  • Database experience
  • Created new programs that resulted in increasing productivity and customer satisfaction
  • Leveraged learning management system to input and compile data gathered from various sources
  • Monitored training compliance quarterly to make sure that training compliance did not fall below regulator's requirement of 90%
  • Created internal leadership program
  • Performed site evaluations, customer surveys and team audits
  • Created audit tool and audited provider agencies for compliance
10/2006 to 05/2015
Training Administrator First Student Saint Paul, MN,
  • Creates/deleted/revised training modules and events for internal and network provider staff.
  • Created assessments and surveys for training courses.
  • Created training certification programs for internal and network provider staff.
  • Managed student profiles in learning management systems.
  • Audited contracted provider agencies for training compliance.
  • Scheduled, trained, and tracked live training events in 8 Arizona counties.
  • Issued correction action plans to contracted provider agencies for non-compliance.
  • Participated in Corporate Training Steering Committee.
  • Participated in Workforce Development Advisory Committee.
  • Coordinated and hosted contracted provider agency training contact meetings.
  • Participated in Quality Improvement Council.
  • Established Higher Education collaboration with Community Colleges.
  • Participated in Cultural Competency Diversity Awareness Committee.
  • Ran monthly and ad-hoc training requests from organization, corporate, and state regulators.
  • Maintained various learning management system for provider network and internal staff.
  • Helped with administering budgets, preparing facilities and organizing equipment
  • Hand-selected qualified instructors aimed at providing diversified learning environments
  • Enrolled employees in off-site training opportunities by registering staff in training courses
  • Evaluated effectiveness of training programs and recommended improvements to upper management
05/1995 to 08/2006
Performance Improvement Manager Cigna Healthcare Of Arizona City, STATE,
Expected in
: Management
University of Phoenix - Phoenix, AZ,

GPA: 3.56

Expected in
: Electronic Engineer
DeVry University - Phoenix, AZ,

GPA: 3.0

Expected in
: Computer Science
Northern Arizona University - Flagstaff, AZ,

Certified Adobe Captivate Specialist | Certified Mental Health First Aid Instructor | Six Sigma Green Belt | ADHS/DBHS Certified Master Cultural Competency Trainer | Cornerstone (CSOD) Administrator

  • Collaborated with team of health plan training coordinators in the development of bringing a single learning management system to the Arizona State Medicaid provider network. Was chosen to lead the alliance of health plan training coordinators.
  • Documented and resolved network provider agencies training compliance which led to the network's training compliance growing from 63% to the regulators requirement of 90% or higher.
  • Used Microsoft Access to develop tracking of health plan certifications database.

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Resume Overview

School Attended

  • University of Phoenix
  • DeVry University
  • Northern Arizona University

Job Titles Held:

  • Senior Manager of Training & Workforce Development
  • Training Administrator
  • Performance Improvement Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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