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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Diversified experience in aerospace, information technology, and healthcare operations. Performed strategic planning, budget management, feasibility studies, and process improvement for those industries. A certified Project Management Professional with demonstrated leadership in partnering with senior team on initiatives for capital growth, quality, and change management that fostered increased profitability, customer service, and quality outcomes. Successful record of leading teams in the development of high-quality deliverables. Able to define, communicate, and fulfill strategic/tactical goals and objectives and breakdown complex issues and risks into manageable parts.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Los Angeles, CA Expected in MS : Instructional Technology American InterContinental Univ - GPA : Instructional Technology American InterContinental Univ
California State University San Bernardino, CA Expected in BS : Business Administration - GPA : Business Administration
San Bernardino Valley College San Bernardino, CA Expected in AS : Electronic Technology - GPA : Electronic Technology
Accomplishments
  • Advanced Project Mgt Villanova Masters Cert Business Analysis Villanova Masters Cert Applied Proj Mgt Villanova Masters Cert Strategic Proj Mgt Villanova Proj Mgt Cert UCR Boeing PME Cert (IDS) Business Analyst UCI Microsoft Network Specialist Cal Poly Pomona Professional Oracle DBA Cal Poly Pomona UNIX System Mgt.
  • And Networking Cal Poly Pomona Microsoft Certified Professional Microsoft Training Abilities: Training Delivery with Classroom Instruction, Training Program Management, LMS, LCMS, Curriculum Design & Evaluation, Instructional Design, Educational Research, Past VP Professional Development PMICIE Chapter, Also teach PMP Prep Course for PMI through OUTERCORE.
Experience
Bickford Senior Living -
Marshalltown, IA, 01/2004 - Present
  • Product Support Manager Program Management & Integration Provide oversight for Support Systems fleet availability and mission capability issues relating to the Support Systems Integrated Product Team (IPT).
  • Perform special projects for leadership team to meet or exceed strategic requirements Provide strategic direction and lead/facilitate remediation projects; identify gaps and mitigate issues by instilling project management practices into current culture to manage project scope, schedule, cost, risk Provide proactive analysis and integration of Support Systems issues impacting aircraft Mission Capability, Fleet Availability and Affordability.
  • Support Systems IPT focal to Air Force, Engineering, and Support Systems for integration of field issues.
  • Provide monthly, quarterly, and semiannual briefings to Leadership,C-17 (USAF) Systems Group, and ALCs Evaluate impact of all changes to the Air Vehicle for the following elements: Provisioning, Supply Support, Logistics Support Analysis, Technical Publications, Support Equipment and Modification/Retrofit.
  • Evaluates customer requirements and support concepts focused on multiple customers, logistics support tools or support elements.
  • Conducts analyses, data mining or statistical evaluation on product lifecycle to identify potential increase to system/service performance or future system capability and trends.
  • Product Support Technical Specialist Support Systems Integration Serve as single point of contact for Support Systems internal elements, supplier/subcontracts and the customer.
  • Responsible for logistics requirements, planning, CDRL development, monitoring and reporting schedule status and progress, contract changes, engineering change proposals (ECPs), supplier management, and representing logistics to the customer at Program Reviews and TIM's.
  • Responsible to ensure performance of the all logistics elements in support of the project's master plan, schedule and cost.
  • CAM for Modernization for SSIPT Managed multi-functional teams to achieve project results.
Kpmg - Senior Manager
Dallas, TX, 01/2000 - 01/2003
  • PMO (Project Management Office) Direct, organize, and monitor project managers (36) to meet performance, schedule, and cost objectives.
  • Responsible for developing, implementing, and coordinating policies, processes, and procedures within the PMO for Global Infrastructure Services (GIS).
  • Performed project reviews, employee development, communications, training, mentoring, staff performance, administration of appraisal process, and staff assignment to projects.
  • Increased number of PMPs by 33%, which increased core competencies and increased confidence in PMO.
  • Leveraged PMs across accounts developing a new model for support, that resulted in Long Beach PMO as a center of excellence for Project Management at CSC.
Northrop Grumman - Engineer Specialist / Project Engineer / Project Manager
City, STATE, 01/1989 - 01/2000
  • Provided integration, liaison, and coordination for subcontractors / suppliers activities required to support engineering services.
  • Established Maintenance Engineer TIM (MET): Quarterly review of all projects and recurring efforts, which involved customers, users, and contractual personnel which developed a confidence level within SPO that generated new business for the program.
  • Prepared and presented comprehensive briefings to communicate project status, issues, and risk mitigation and recovery plans to our customers and executive management.
  • Generated over $65million in non-recurring effort Streamlined contract approval by time by 50%, resulting in 15% increase in non-recurring effort.
  • Integrated Logistics Support Failure Reporting and Corrective Action System FRACAS (Engineering Specialist).
Skills
Air Force, ALCs, C, data mining, direction, Engineer, executive management, functional, GIS, Leadership, Logistics, mentoring, Office, personnel, policies, processes, Program Management, progress, Project Management, proposals, Publications, reporting, strategic, supplier management, Systems Integration, employee development

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Resume Overview

School Attended

  • California State University
  • San Bernardino Valley College

Job Titles Held:

  • Senior Manager
  • Engineer Specialist / Project Engineer / Project Manager

Degrees

  • MS
  • BS
  • AS

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