Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
08/1999 to 11/2018 Senior Kiosk Programmer Cke Restaurants | Antioch, TN,
  • Played key role in creating financial solutions customized to the specific needs of each financial institution.
  • More than 19 years developing applications using biometrics, including facial recognition software and fingerprint scanners.
  • Creation and maintenance of financial systems that include every function available in financial branches: account balance and history information, deposit, check cashing, cash and check withdrawal, and changing bills.
  • Managed two entry level programmers. Prioritized development and support work, broke large projects down into smaller parts, assigned work to employees and oversaw their progress, as well as integrated their work back into the larger project. 
  • Created and implemented plans to train credit union staff in all aspects of the kiosk system. 
  • Wrote and maintained multiple user manuals for both experienced IT staff as well as branch tellers who had little computer knowledge. 
  • Developed 75% of the user interface for both the kiosks systems and the network control program (over 30 screens). Insured consistency of both the visual components and the expected user interaction across the entire system. 
  • Main contact for all support calls. In charge of the resolution of all software related issues. Handled over half of all network and hardware related issues and determined when field engineering or network administration would be involved.
  • Tested and determined the viability of many third party components, DLLs, and hardware. Worked directly with the creators of DLLs, Delphi and Active X components, etc. to integrate each into the kiosk system. 
  • Designed and wrote a customization application that enabled us to move from over 30 project files to one project file that used database tables and INI files to handle all customizable aspects such as colors and logos, transaction availability, and preferred wording. 
  • Planned and oversaw the migration of the entire system from Paradox to Interbase. Wrote a conversion application to transfer Paradox tables into updated Interbase tables that included many additional fields and data changes. Rewrote all application code to use Interbase components and SQL statements instead of Paradox components. 
05/1998 to 08/1999 General Manager Cke Restaurants | Ashland City, TN,
  • Worked full-time managing staff and overseeing day-to-day operation of store while attending school full time.
08/1994 to 05/1998 General Manager VIDEO UPDATE | City, STATE,
  • Hiring and training staff, purchasing, merchandising and customer service.
Expected in 1994 Bachelor of Arts | Philosophy University Of Richmond, Richmond, VA GPA:
  • Graduated with 3.2 GPA
  • Member of Phi Sigma Tau, National Honor Society in Philosophy
  • Full scholarship member of Richmond Spiders Women's Basketball Team
  • Elected as Team Captain of Women's Basketball Team; Senior Year
Expected in 1999 Associate of Applied Science | Computer Programming E.C.P.I. School Of Technology, Hampton, VA GPA:
  • Graduated with 3.9 GPA
  • Oracle PL/SQL Developer Certified Associate
  • Over 19 years professional experience developing applications using Embarcadero Delphi 4, 5, and 7.
  • Demonstrable knowledge creating interfaces to multiple data processors using various message protocols including TCP/IP, SOAP, and XML.
  • Database architecture and maintenance -- professional experience with Interbase, Paradox, and MS Access. Working knowledge of Oracle databases.
  • Interpersonal and written communication; conflict resolution
  • Experience evaluating and comparing hardware options as well as interfacing with cash machines, finger scanners, deposit and ID scanners, bill collectors, change machines, digital cameras, laser and thermal printers, and touch screens.
  • User interface planning and development
  • Hardware and software installation
  • Creating and implementing software testing plans
  • Technical support and customer service
  • Data collection and analysis
  • Quality assurance and control
  • Training plan creation and delivery
  • Coding and modularization
  • System upgrades
  • Remote access technology
  • Project documentation and writing manuals for both end users and IT professionals
  • Management and project administration
Professional Summary

Accomplished software engineer specializing in the development and support of full service remote financial branch technology. Extensive background in each phase of the software development life cycle including planning, analysis, design, development and implementation, testing and deployment, and maintenance. Advanced troubleshooting and debugging skills. Excellent problem solving, conceptual thinking, and diagnostic abilities. Proven track record working directly with clients to design, create, and maintain the most comprehensive remote branch technology available.

4GL, Application development, balance, customer service, Delphi, digital cameras, XML, financial, Hiring, managing, merchandising, Developer, Oracle PL/SQL, purchasing, scanners, SOAP, SQL, TCP/IP, upgrades, VB

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    School Attended

    • University Of Richmond
    • E.C.P.I. School Of Technology

    Job Titles Held:

    • Senior Kiosk Programmer
    • General Manager
    • General Manager


    • Bachelor of Arts
    • Associate of Applied Science

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