Livecareer-Resume

Senior Flight Service Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-oriented Manager who thrives in fast-paced environment. Strong communications and interpersonal skills with a reputation for fostering good working relationship with flight attendants and colleagues at all levels within the company and APFA.

Highlights
  • 15 Years Flight Service Experience
  • Spanish Speaker
  • Purser Training
  • Facilitation/Mediation Training
  • Customer Comes First Award Recipient
Experience
07/2006 to Current
Senior Flight Service Manager American Airlines City, STATE,
  • Supervise 185 Purser Flight Attendants by monitoring performance, attendance and compliance with policies and procedures
  • Investigate complaints and performance discrepancies and provide coaching and counseling, and issued corrective action as needed
  • Interact with AA Medical, APFA, Crew Schedule, HR, Training, and Workers Compensation to investigate and resolve attendance and other related issues
  • Conduct in-flight observations rides for the purpose of evaluating job performance as well as compliance with procedures
  • Qualified as domestic/international flight attendant
08/1999 to 07/2006
Flight Service Manager City, STATE,
  • Supervise 200+ Domestic and International Flight Attendants by monitoring performance, attendance and compliance with Company and departmental policies and procedures
  • Investigate complaints and performance discrepancies and provided coaching and counseling, and issued corrective action if needed
  • Interacted with AA Medical, APFA, Crew Schedule, HR, Training, and Workers Compensation to investigate and resolve attendance and other related issues
  • Conducted in-flight Observations to observe crew performance of safety procedures, customer service and market concerns
  • Qualified to work as a flight attendant as needed operationally and for recognition purposes
03/1997 to 06/1999
Flight Attendant Crew Scheduler , ,
09/1996 to 02/1997
Sales Representative-First Call Desk , ,
  • Coordinated group travel itineraries with meeting planners, travel agents and individuals providing bookings for parties of 10 or more
  • Analyzed and negotiated complex domestic and international pricing exceptions to maximize revenue and increase market share
08/1995 to 09/1996
Domestic Sales Representative , ,
  • Responsible for selling airline services to prospective customers by servicing incoming calls in a friendly, professional and efficient manner applying all regulations and procedures
Education
Expected in 1995
Bachelor of Arts: International Business
SUNY College at Brockport - Brockport, NY
GPA:
Expected in 1995
Bachelor of Arts: Spanish
SUNY College at Brockport - Brockport, NY
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

71Average

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • SUNY College at Brockport
  • SUNY College at Brockport
Job Titles Held:
  • Senior Flight Service Manager
  • Flight Service Manager
  • Flight Attendant Crew Scheduler
  • Sales Representative-First Call Desk
  • Domestic Sales Representative
Degrees
  • Bachelor of Arts
  • Bachelor of Arts

Similar Resume

View All
Flight Attendant and In-Flight Service Manager
In-Flight Service OCC Manager
Operations Manager, PHL Flight Service Operations