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Senior Electronic Correspondent Advocate Resume Example

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SENIOR ELECTRONIC CORRESPONDENT ADVOCATE
Professional Summary

Driven Senior Advocate with 3 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Skills
  • Process improvement
  • MS Office
  • Problem resolution
  • Project organization
  • Team management
  • Operational improvement
  • Business operations
  • Relationship development
  • Supervision
Work History
Senior Electronic Correspondent Advocate, 12/2017 to Current
Blue Cross And Blue Shield Of Illinois – Jacksonville, IL
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Communicated verification and authorization status updates with member services department and provider relations to facilitate decision-making for patient admissions and insurance coverage.
  • Coordinated with contracting department to resolve payer issues.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Monitored social media and online sources for industry trends.
  • Resolved member servicing problems, improved operations and provided exceptional client support.
  • Resolved member problems, improved operations and provided exceptional client support.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Kitchen Manager, 08/2015 to 12/2017
Applebee's – Jacksonville, IL
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Oversaw food preparation and monitored safety protocols.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated and organized all restaurant inventory.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Purchased food and cultivated strong vendor relationships.
General Manager, 01/2012 to 08/2015
Show-Me's – Springfield, IL
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Improved productivity while reducing staffing and operational costs by 27%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Bachelor of Arts: Restaurant And Culinary Management, 05/2011
Berea College - Berea, KY
BBA: Business Administration And Management, 05/2011
Berea College - Berea, KY
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Resume Overview

Companies Worked For:

  • Blue Cross And Blue Shield Of Illinois
  • Applebee's
  • Show-Me's

School Attended

  • Berea College

Job Titles Held:

  • Senior Electronic Correspondent Advocate
  • Kitchen Manager
  • General Manager

Degrees

  • Bachelor of Arts : Restaurant And Culinary Management , 05/2011
    BBA : Business Administration And Management , 05/2011

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