Senior Electronic Correspondent Advocate Resume Example
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SENIOR ELECTRONIC CORRESPONDENT ADVOCATE
Professional Summary
Driven Senior Advocate with 3 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Skills
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Work History
Senior Electronic Correspondent Advocate, 12/2017 to Current
Al Copeland Investments – Shreveport , LA
Al Copeland Investments – Shreveport , LA
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Communicated verification and authorization status updates with member services department and provider relations to facilitate decision-making for patient admissions and insurance coverage.
- Coordinated with contracting department to resolve payer issues.
- Maintained confidentiality of patient finances, records and health statuses.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicated effectively with staff, including members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Monitored social media and online sources for industry trends.
- Resolved member servicing problems, improved operations and provided exceptional client support.
- Resolved member problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Kitchen Manager, 08/2015 to 12/2017
Nabco – Tampa , FL
Nabco – Tampa , FL
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Helped general management develop prices based on inventory costs and portion sizes.
- Oversaw food preparation and monitored safety protocols.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated and organized all restaurant inventory.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Purchased food and cultivated strong vendor relationships.
General Manager, 01/2012 to 08/2015
Show-Me's – City , STATE
Show-Me's – City , STATE
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Improved productivity while reducing staffing and operational costs by 27%.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Bachelor of Arts: Restaurant And Culinary Management, 05/2011
Berea College - City, State
Berea College - City, State
BBA: Business Administration And Management, 05/2011
Berea College - City, State
Berea College - City, State
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Resume Overview
School Attended
- Berea College
Job Titles Held:
- Senior Electronic Correspondent Advocate
- Kitchen Manager
- General Manager
Degrees
- Bachelor of Arts : Restaurant And Culinary Management , 05/2011
BBA : Business Administration And Management , 05/2011
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