To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking a Clerical, Data Entry, or Customer Service position. Offering excellent communication and good judgment.
Skills
Staff Management
Budgeting
Business administration
Good listening skills
Reading comprehension
Adaptability
Customer service
Leadership
Organization and Time management
Verbal and written communication
Critical thinking
Teamwork
Work History
Current to Current
Senior Division Leader Western Veterinary Partners – Mercer Island, WA,
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Oversaw purchasing and organization of inventory.
Partnered with educators to instruct and mentor students with developmental and physical disabilities.
Led team of Volunteers in special projects and daily operations.
Worked with team leaders to arrange schedules based on production requirements and available resources.
Identified costs involved for Veterinary Care, Transportation ( Air, and Ground), Equipment and Supplies needed to run operation, to keep in line with departmental budget.
Lead teams of up to Ten Volunteers, supervising daily performance as well as training and improvement plans.
Networked with local and regional businesses to promote partnerships and drive growth.
Assisted senior leadership in managing all aspects of operations.
Oversaw business calendar of events and scheduled key initiatives.
01/2013 to 07/2015
Lead Veterinary TechnicianMain Street Animal Clinic – City, STATE,
Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
Recorded symptoms and documented medical observations to inform treatment decisions.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Assisted senior staff with performing basic exams and tests, including blood analyses and physical assessments.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Triaged incoming patients to determine treatment needs and urgency of care.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Administered medications to animals in treatment and documented changes in condition.
Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
Answered owner animal health questions and advised on best care practices.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Implanted subcutaneous identification microchips into animals.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Collected patient biopsies and blood samples for laboratory analysis.
04/2012 to 07/2015
President VolunteerConcho Valley Paws – City, STATE,
Managed office with Three permanent staff, and 45 volunteers.
Determined campaign strategies for media advertising, positions on issues and public appearances.
Kept up with news on daily basis to stay informed about local, regional, national and international events.
Used public gatherings, community events and direct relations to keep constituents happy and informed.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used Microsoft Word and other software tools to create documents and other communications.
Used critical thinking to break down problems, evaluate solutions and make decisions.
04/2008 to 03/2010
Receptionist ClerkD & C Fence Co – City, STATE,
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Received and routed business correspondence to correct departments and staff members.
Supported various administrative duties by proofreading, transcribing and invoicing.
Corresponded with clients through email, telephone or postal mail.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Scheduled and confirmed appointments and meetings for senior management team.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Education
Expected in
No Degree: Secretarial Studies And Office Administration Information Technology Inst. - Friendswood Texas , GPA:
Completed Internship with Brown and Root Apprenticeship. Worked as a temporary until course completed in Vendor Client Relations. Was hired full time after completing the course
Expected in 01/1998
Associate of Arts: Hospitality Administration And Management Dallas Community College - Dallas, TX, GPA:
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