Senior Director Client Partner Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile

Seasoned Client Partner with extensive experience in building and managing high performance global teams and accounts, developing high end strategic solutions addressing client challenges, developing value propositions with the intent to attain highest level of client satisfaction.

Extensive experience working with Fortune 100 clients within Financial Services and Health Care Industries creating strategic alliances with organization leaders to effectively align with and support key business initiatives.

Exposure to captive and out-sourcing set-up & transition management experience. Proven capabilities in managing domestic and Global delivery models. Proven results around IT and process strategy, thought leadership, change management and executive level and Client vendor relationship management.

Experience in managing projects and services across Application Development & Maintenance, QA & Testing Services, Infrastructure Support services and Business Process Outsourcing with domain expertise in Financial Services and Health Care Industry

Skill Highlights
  • Client account management
  • Multi Million Dollar P&L Management
  • Quality Management
  • Financial Forecasting
  • Business Development
  • Pre- Sales
  • Organization restructure ad change
  • Strategic Planning
  • Global Sales and Marketing
  • Project Management
  • Negotiations Expert
  • Budgeting Expertise
  • Employee Relations
  • Business Operations
  • Solution Architecture
  • Human Resources
  • Recruitment
  • Vendor Management
  • Quality Assurance
  • Environment Support
Core Accomplishments

Consistently achieved year over year growth in terms of revenue, gross margin and customer satisfaction managing key Fortune 100 clients in Financial Services domain with 150% revenue growth year over year.

Received Top Client Management Presidents Club Award 2013 for excellence in sales, YoY growth and client satisfaction entering in the elite category of top revenue generators for the organization.

Developed innovative and strategic solutions for clients in areas such as Environment and Application support, High end Test Automation, Client Testing enabling clients achieve cost effective, faster to market and high quality deliverables.

Professional Experience
05/2013 to Current Senior Director- Client Partner Conduent Incorporated | Somerset, NJ,

Accountable for Client Satisfaction, Delivery commitments and P&L of $20MM book of business for Fortune 100 Financial Services Firm

10/2008 to 05/2013 Director- Client Partner NTT DATA Corporation | City, STATE,

Overall responsibility for client satisfaction, successful service delivery, ownership & delivering on organizational P/L goals, solution definition for various IT and BPO programs for Clients and financial business management for one of the largest Insurance and Financial services industry businesses.

Accountable for $20MM+ book of business managing 200 plus resources working across NA and India.

Successfully converted a dormant account into Organization's Top 15 Global accounts with year over year growth and highest level of customer satisfaction

Enabled the organization to be recognized as part of Top 3 Global Partners through consistent delivery of high quality services, value added services and strategic initiatives through partnership with key organizational leaders.

Successfully transformed the account from providing QA centric services to a full service global account implementing solutions including Application Development and Maintenance, Application Support, QA and Testing Services, Business Analysis, UI Services and high end BPO services.

Strengthened companies service portfolio through building new and innovative solutions for customers including high end continuous integration automation, client testing, development testing and building enterprise UI solutions for clients

10/2007 to 10/2008 Global Head- Testing R&D Group Caritor | City, STATE,

Responsible for building and managing high performance teams and innovative solutions that will help clients improve product quality through cost effective and productive solutions

Successfully implemented next generation automation framework with a team of highly skilled testing experts enabling many of organization's clients to achieve 60% productivity improvement in automated solutions. This solution has been recognized as Top Automation solution by Information Week and implemented across major Fortune 100 companies across Financial Services, Retail and Health Care industries

Identified, packaged and implemented Open Source technologies for mid and small size clients enabling business automation through automated test management, defect management, test execution and reporting enabling mid and small size clients to manage quality assurance in the most cost effective but efficient manner

04/2004 to 10/2007 QA Solution Architect/Test Manager Caritor | City, STATE,

Responsible for strategic assessments for high revenue clients with a detailed end to end analysis of their quality assurance department with a focus on understanding current state, defining future state that addresses meeting client goals and closing gaps and building a robust, actionable road map with clearly defined near term, mid term and long term actions that will enable meeting the future state.

Managed multiple test teams and global testing projects across multiple domains with an expertise in managing high stress, high visibility projects and enabling teams to succeed and meet client expectations.

Expected in 2004 Bachelors in Engineering | Computer Science and Technology Visvesvaraya Technological University, Bangalore, Karanatake GPA:

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Resume Strength

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Resume Overview

School Attended
  • Visvesvaraya Technological University
Job Titles Held:
  • Senior Director- Client Partner
  • Director- Client Partner
  • Global Head- Testing R&D Group
  • QA Solution Architect/Test Manager
  • Bachelors in Engineering