Senior Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
12/2014 to Present
SENIOR DIRECTOR Virginia Mason , ,
  • Upper Upscale 292 Unit Condo Hotel scheduled to open early 2016.
  • Conrad Hotels and Resorts first resort property in the US.
  • 12000 sq.ft.
  • meeting space, Ocean front restaurant and bar, market place, lobby bar, Sky beach.
  • 4000 sq.ft.
  • Conrad spa.
  • Estimated first year revenues of $40m.
  • Spearheading and coordinating all pre-opening activities of this upper upscale beach resort property.
  • Preparing budgets, staffing plan, OS&E procurement, writing sales and marketing plan.
01/2013 to 12/2014
Bickford Senior Living , ,
  • Supported hotel management, management company and hotel owners in developing, implementing and sustaining measurable programs to assist in meeting Revenue, Loyalty, Service, and Brand goals.
  • Provided operational, guest service, cultural, marketing, quality, and sales expertise guidance, utilizing brand and Hilton Worldwide resources.
  • Collaborated with internal brand leaders and Hilton Worldwide departments such as, Sales, Brand and Customer Marketing Revenue Management, eCommerce, Regional Marketing teams, Training, Quality Assurance, Design and Construction.
  • Conducted one-on-one consultations with hotels which, included in-depth preparation and analysis, follow-up sessions to monitor progress and refine direction based on results achieved.
  • Facilitated Brand workshops, General Manager and Director of Sales orientations and delivered educational webinars on topics related to the use of Hilton Worldwide's systems and programs.
10/2008 to 01/2012
  • Upper upscale, 320 Room, (380 units) contemporary and iconic hotel /condominium.
  • 27m.
  • annualized sales, 24000 sq.ft.
  • meeting space.
  • fine-dining restaurant, 5000 sq.ft.
  • Conrad spa.
  • First Conrad Hotel in the USA for Hilton Worldwide.
  • Managed hotel during economic downturn in mid-2000's making hotel profitable for first time.
  • Increased NOI by over 800% over 4 years through restructuring business model.
  • Created new revenue streams by using brand and enterprise resources.
  • Developed an engaged team to move revenues 50% and guest satisfaction 15%.
07/2005 to 10/2008
HOTEL MANAGER Chewy Las Vegas, NV,
  • Upper upscale 535 Room, `Grand Dame' property in center of Chicago.
  • 70m.
  • annualized sales.
  • 50000 sq.ft.
  • meeting space, 5 restaurants, 3 bars, 650 union employees.
  • Managed and coordinated full 535 room and meeting space renovation.
  • Accountable for all operational departments including overall guest satisfaction.
  • Increased F&B profitability form 8% to 35%.
05/2003 to 07/2005
MANAGER FOOD Station Casinos, Inc. Lincoln, , UK
  • Reporting to the Vice President Food and Beverage, responsible for liaising with 75 hotels and restaurants in relation to all strategic food and beverage projects.
  • Focus on increasing margins and profitability without compromising quality, Menu planning and menu engineering.
  • Developing strategies to enhance brand wide offerings.
  • Implemented nationwide in-room dining, bar and lounge menus.
  • Reduced global food cost by 2%.
02/2015 to
, ,
  • GENERAL MANAGER ­ (OPENING) ­ Conrad Fort Lauderdale Beach, Fort Lauderdale, FL.
  • Hilton Worldwide.
09/2000 to 05/2003
  • i/c Food & Beverage, Hilton Glasgow.
  • Glasgow, UK.
  • Hilton Worldwide.
  • 5 Star, 5 Diamond hotel, 330 room, Urban hotel.
  • 50m.
  • annualized sales, 30000 sq.ft.
  • meeting space, 3 restaurants.
  • 2 bars.
  • 14000 sq.ft.
  • Health club.
  • Highest Ranked European Hilton branded hotel for customer satisfaction.
  • Hilton `Owner Relations Award' 2011.
  • Conrad Hotels and Resorts General Manager of the Year 2011.
  • Hilton Americas Luxury Hotel of the Year 2010 and 2012.
  • Most Improved Profitability - Hilton Luxury Hotels 2010, 2011 and 2012.
  • Increased EBITDA 100% in 3 consecutive years.
  • Most Improved Market Share - Hilton Luxury Hotels 2010 and 2012 Over two half years improved, RevPar (STR), from 84 to 98 against a competitive set including, Mandarin Oriental and Four Seasons.
  • Moved share to 109 over 4-year period.
  • Most Improved Customer Satisfaction - Hilton Luxury Hotels 2010.
  • Increased Customer Satisfaction 10 percent in 2010 according to Hilton benchmark, Ranked no 4 of 25 worldwide within Conrad Hotels and Resorts (previously ranked 15/25).
  • Ranked no 1 within Hilton Luxury Brands for Team Member engagement and satisfaction 2010 and 2011 Implemented ISO 9000 QA process.
Expected in
BA: Hotel and Hospitality Management
Southampton University - ,
Hotel and Hospitality Management
Expected in
Cornell University - ,
Courses, including modules on Control of Hotel Real Estate, Financial Analysis of Hotel Investment, Valuing Hotel Investment, Asset Management Planning and Developing an Asset Management Strategy, The Coaching Mindset, Creating Service Cultures, Competitive Advantage and Profit. Institute of Management Development (IMD), Lausanne Switzerland - Orchestrating Winning Performance. Dubai Academy of Hospitality Management, (in association with Lausanne Hotel School), Dubai, UAE - Advanced Kitchen Management Program. Ritz-Carlton Service Excellence Symposium. Honorary Member of the Academy of Food and Wine Service. Academie du Champagne du France 2003. Chaine des Rotisseurs ­ Maitre de Table Hotelier, Chicago / Miami Chapters Member Greater Miami Chamber of Commerce. ?Executive Orientation Committee 2011. Member Fort Lauderdale Chamber of Commerce. Member FRLA Fort Lauderdale Chapter. Member Greater Miami and Beaches Hotel Association.
Professional Affiliations
Asset Management, budgets, Business operations, c, Coaching, Competitive, Customer Satisfaction, Design and Construction, direction, e-commerce, eCommerce, Financial Analysis, Focus, GENERAL MANAGER, ISO 9000, Team building, leadership, Director, Management Development, Mandarin, marketing plan, marketing, Market, 2000, 98, enterprise, OS, procurement, Profit, progress, Public relations, quality, quality improvement, QA, Quality Assurance, Real Estate, renovation, Reporting, Sales, staffing, Strategy, strategic, Symposium, workshops

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School Attended
  • Southampton University
  • Cornell University
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