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Senior Business Analyst (Consultant) Resume Example

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SENIOR BUSINESS ANALYST (CONSULTANT)
Career Overview
  • Extensive experience in business analysis, project coordination, BI reporting and cross functional team collaboration
  • Solid ability to distinguish and grasp laws, rules, regulations, and business processes across domains
  • Possess strong knowledge of application development, data modeling, databases and quality assurance processes
  • Successfully engage in multiple projects, initiatives, and system requests simultaneously
  • Excellent verbal and written communication skills and the ability to interact professionally with diverse audience
  • Experience with OnBase (Document Management System) and several medical claims processing systems
  • Proficient knowledge of SQL, T-SQL, Tableau and BI suite (SSIS, SSRS, SSAS)
  • Familiarity with EDI (Electronic Data Interchange), HIPAA, CMS, Gateway processing and ActiveX interfaces
  • Passionate about creating and maintaining a positive customer experience with every initiative involved
Qualifications

Computer Skills : Microsoft Word, Excel, Access, PowerPoint, Visio, Project, FrontPage, VSTF and SharePoint

Database Skills: SQL Server, SSIS, SSRS, Teradata, Oracle, Epic Clarity, Tableau, Saas 

Certifications :

*Microsoft Certified Solution Developer (MCSD) for Microsoft .NET Applications
    Work Experience
    Senior Business Analyst (Consultant) 01/2014 to 06/2015 Community Health Plan of Washington Seattle, WA
    • Acted as the Product Owner/Scrum Master for the organization website enhancement project which made it compliant with Health Care Authority's latest requirements in addition to integrating value-added features to better serve the health plan members Created UI templates, user stories and wire frames for the website enhancements by gathering requirements and soliciting inputs from all the business units, including Care Management, Operations, Customer Service, Membership and Provider enrollment
    • Gathered and documented latest regulatory requirements from CMS for the yearly CMS reporting audit and proactively worked with auditors in responding to queries regarding business process workflows and data integrity
    • Documented business logic, designed report dashboard templates and provided deployment support of client/plan driven reports for use by CHC clinics and affiliates
    • Involved in the design and implementation of an extensive OnBase automated workflow solution to capture, route, manage, share and archive high volumes of medical records critical to business operations
    • Collaborated with the test team to develop detailed test plans and successfully triage the defects to ensure the changes are migrated into production as per schedule.
    Senior Business Systems Analyst (Consultant) 09/2012 to 12/2013 Qualis Health Seattle, WA
    • Coordinated and conducted system requirements walkthroughs with business owners, Product vendor and Internal team developers to ensure quality delivery from implementation to ongoing day-to-day administration of a care management system
    • Analyzed key business requirements that require product customization, wrote business requirement documents (BRD) and successfully translated them into functional requirement specifications (FRS) for the development teams
    • Collaborated with the claims reporting team for analyzing and designing a reporting data warehouse that facilitated real time reporting and daily data transfers to external entities
    • Provided Internal development teams with data mapping documents mapping the UI data elements from Care management and Provider portals to the metadata repository views on the backend
    • Gathered client specific reporting requirements, created report mockups and report specifications for the developers and later involved in testing the reports and datasets to ensure qualitative client delivery.
    Technical Business Analyst (Consultant) 01/2010 to 08/2012 Express Scripts Franklin Lakes, WA
    • Designed a financial self-service intranet application (EXPERxT Advisor Analyst) that analyzes and extracts large datasets from Teradata
    • Designed and developed visualizations, charts, power pivots that showcases the patient metrics to the internal business units
    • Involved in the design and development of databases catering to the EXPERxT suite of products for collection, integration, tracking, and reporting of data
    • Developed data migration scripts using T-SQL on Teradata as per defined data team specifications and also performed data analysis and validation
    • Created high level data flow diagrams and process workflows for the EXPERxT suite of applications Involved in troubleshooting production issues for EXPERxT group of applications and resolve day to day operational issues using the Remedy ticketing & tracking system.
    Senior Programmer Analyst (Consultant) 07/2007 to 12/2009 IMS HEALTH Parsippany, NJ
    • Designed key application features such as sales force measures, brand performance Indicators in several display formats to report to the executive team
    • Designed and implemented an Intranet service scheduler application for the internal teams which allows them to upload client deliverables and schedule them to be sent out based on (Weekly/Monthly/Quarterly/Yearly) frequencies
    • Gathered business requirements and created functional specifications/UI mockups for the Commercial Implementation Services suite of products known as Report Master, Client scheduler and Report Management System
    • Utilized SQL Server Integration services (SSIS) to create and extract data from different origination Database servers and deliver them on the fly as requested by business users
    • Designed and developed Excel templates which involved extensive coding in VBA Macros to create custom graphs, pie charts and custom sorting capabilities according to client requirements
    • Developed reports using SQL Server Reporting Services (SSRS) after integrating the file deliverables into System
    • Designed Use-Case Models and work flows in MS Visio and developed strategies with Quality Assurance group to execute Test Cases for Functional testing and UAT (User Acceptance Testing)
    Programmer Analyst 08/2005 to 06/2007 Quality Matrix Parsippany, NJ
    • Responsible for executing Epic workflows, document analysis, system setup and configuring Epic ambulatory and inpatient templates according to the client's needs
    • Acted as primary liaison between the client departments and the Information systems department to perform analysis and estimation of client requests
    • Tracked activities on a day to day basis, responsible for reviewing new requirements and enhancements associated with EMR system
    • Facilitated JAD sessions with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis
    • Created and executed Epic billing data and reports from decision support and billing systems
    • Ensured that the data interfacing into the application meets business needs for both ongoing interfaces and one-time data conversions
    • Tracked and resolved issues and problems related to Epic ambulatory care solution and inpatient management system.
    Education and Training
    MS: Computer Sciences 2005 Southern University and A&M College Baton Rouge, LA

    Computer Sciences
    BS: Information Technology Madras University Chennai, Tamilnadu, India

    Information Technology

    Skills

    Microsoft .NET, Agile and scrum certified, Epic ambulatory care, Epic Resolute, billing systems, business process and operations, CMS, Customer Service, data analysis and validation, data warehouse, decision support management systems, MS FrontPage, Alchemy, VBA Macros, MS Access, Microsoft Certified MCSD, MS Excel, MS PowerPoint, MS SharePoint, MS Word, Oracle 10g, Quality Assurance, Report Master, risk analysis, Scrum, SQL Server, Tableau, Teradata, T-SQL, Visio.

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    Resume Overview

    Companies Worked For:

    • Community Health Plan of Washington
    • Qualis Health
    • Express Scripts
    • IMS HEALTH
    • Quality Matrix

    School Attended

    • Southern University and A&M College
    • Madras University

    Job Titles Held:

    • Senior Business Analyst (Consultant)
    • Senior Business Systems Analyst (Consultant)
    • Technical Business Analyst (Consultant)
    • Senior Programmer Analyst (Consultant)
    • Programmer Analyst

    Degrees

    • MS : Computer Sciences 2005
      BS : Information Technology

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