Senior Bartender Resume Example Desert Diamond Casino

Lisa
Lutz

Summary

Effective sales agent with 40 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills

Outstanding customer service
Alcohol ordering
Beer, wine and soju cocktails
Proficient in mixology
Safe serving knowledge
Suggestive selling
Health codes compliance
Anticipating guest needs
Excellent judgment
Outgoing personality
Basic accounting

Organizational ability
Team building
Balancing the cash register
Cash register operation
Maintaining a clean bar
Employee training
Courteous
Food service
Service-oriented mindset
Cash and credit transactions

Education and Training

High School DiplomaGrand Haven High SchoolCity,State,06/1980

Some College (No Degree)Muskegon Community CollegeCity,State,Sociology

Experience

Desert Diamond CasinoSenior Bartender | Sahuarita , AZ06/2016 to Current

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Managed up to 100 customers per shift while simultaneously assisting 8 restaurant servers.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Worked with management to plan and implement special events to boost customer numbers and profits.
Prepared and served over 500 drinks per shift in high-volume hotel restaraunt environment.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Lowered liquor costs 10% by leading training on precision pouring and waste reduction to team of 3 bartenders.
Upsold customers from shelf to premium brands to help boost sales.
Engaged in small talk with patrons to build rapport and earn repeat business.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Monitored patrons to keep alcohol consumption at designated levels.
Reduced inventory losses by creating new drink menu items to move older products.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Stocked bar with beer, wine, liquor and related supplies.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
Made product recommendations to customers based on preference, food pairings and special promotions.
Processed $1000 in daily revenue on average day with totals as high as $5000 during special events and promotions.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

Red Roof InnFront Desk Agent | City , STATE01/2015 to 09/2016

Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Input customer data using company software and made immediate updates to reflect room changes.
Promoted loyalty by signing customers up for RedRoof rewards program and encouraged repeat stays through exceptional service.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Managed customer complaints and rectified issues to complete satisfaction.
Arranged special accommodations for guests to maintain optimal satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Stayed current on local attractions and special events to help guests with entertainment options.
Set guest and group reservations and processed check-ins and check-outs.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Responded to inquiries and room requests made online, by phone or email.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Posted charges, updated accounts and issued bills to departing guests.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Computed guest billings and posted charges to room accounts.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Secured guest valuables in main safe or individual boxes.

Steve SmithHome Health Care Provider | City , STATE09/2010 to 01/2015

Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Maintained clean and well-organized environment to promote client happiness and safety.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Helped clients stay happy and healthy by providing mental and emotional support.
Facilitated best care by developing strong and trusting rapport with patient.
Planned optimal meals based on established nutritional plans.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Administered necessary medications as directed by care plan.
Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Assisted patients with such tasks as meals and hygiene each day to alleviate burden on family members.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Supervised medication administration, personal hygiene and other activities of daily living.
Scheduled on-call personnel to ensure adequate staff coverage.
Provided companionship, personal care and household management assistance to clients within private home settings.
Provided personalized home-care to clients and fostered independence and health.
Improved patient outlook and daily living through compassionate care.
Monitored and reported clients' progress.
Delivered exceptional in-home patient care throughout recovery.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Monitored employee performance and applied objective feedback to inform evaluations.

Resume Overview

School Attended

Grand Haven High School
Muskegon Community College

Job Titles Held:

Senior Bartender
Front Desk Agent
Home Health Care Provider

Degrees

High School Diploma
Some College (No Degree)

Senior Bartender Resume Example

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