Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multi-talented Project Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.


* Completed Lean Six Sigma Green Belt training.

* Completed Scrum Master Training Program.

* Awarded 'Values Inspiring Performance' for delivering unparalleled quality

and service with a sense of urgency, intensity, and passion unmatched in

the industry from Total Systems Services.

* Awarded special recognition and honor for superior commitment and

dedication from Total Systems Services.

* Awarded Certificate of Achievement for demonstrating exceptional

dedication and commitment to the job, and contributing in the successful

development and implementation of the European platform onto the Total

Systems Services, Inc processing systems.

* Special recognition and honor for promotion to Project Leader and for superior commitment and dedication.

* Certification for successful completion of TSYS Bank Card Industry 301.

* Certificate of Achievement for Introduction to mainframe reporting .

    • Customer satisfaction
    • Documentation
    • Client Relationship Development
    • Self-motivated professional
    • Planning and Coordination
    • Compassion
    • Project Management Professional
    • Spreadsheets
    • Attention To Detail
    • Project Scope
    • Planning And Execution
    • Excel
    • Organizational Skills
    • Project Plans
    • Ms Project
Work History
Self Employed, 07/2015 to 04/2021
AppenSunnyvale, CA,
    • In order to care for elderly parent, established work schedule to accommodate increasing dependency in order to remain at home.
    • Developed successful Residential Cleaning Service operation from scratch by establishing and following strategic vision, mission and operational plans.
    • Established relationship with group of Physicians to provide cleaning services.
Associate Project Manager, 08/2012 to 06/2015
Ceridian CorporationOrlando, FL,
    • Interacted with business executives to identify requirements and created project scopes to help meet objectives.
    • Assessed projects to determine project specification compliance, as well as conformance company's high quality standards.
    • Supervised multi-disciplinary team and helped each member develop his or her unique skills and talents, promoting group productivity and cohesion.
    • Led Technical and Business teams in delivery of Software implementation projects requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
    • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Software implementation, protecting company reputation and loyal client base.
    • Developed team communications and information for status meetings.
    • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
    • Utilized talents in project management, organization and time management to successfully multi-task projects and clients.
Resource Manager, 10/1995 to 12/2011
TSYS ColumbusCity, STATE,
    • Served as key contributing member to Leadership team.
    • Worked directly with Human Resources to streamline hiring and orientation process.
    • Interviewed, hired and trained team of 12 direct reports, increased department productivity and client satisfaction.
    • Supervised IT technical team responsible for development and implementation of mainframe application software.
    • Ensured project scope and requirement information was documented and approved.
    • Worked under general supervision and independently.
    • Managed projects at multiple levels and interacted with other project managers as part of project team.
    • Tracked daily project issues including: time, cost, quality, scope, communication, integration, human resource, risk, and procurement with team members and consultants.
    • Used metrics to forewarn of problems and to measure progress.
    • Utilized project management-related tools to enhance overall effectiveness.
    • Ensured key project-wide roles and responsibilities were defined for both in-house and customer project members.
    • Empowers others.
    • Ensured customer's needs were appropriately represented in product development process.
    • Established and maintained Design.
    • Maintained positive working relationships with all persons and groups associated with project.
    • Included special attention to customer satisfaction.
    • Assessed strengths and weaknesses at project completion and applied lessons learned to new projects.
    • Taught skills that helped team members increase their effectiveness.
    • Monitored performance of team members and provided input for evaluation and promotion process.
    • Planed and maintained professional self-development in respect to current and future job requirements; Pursued training opportunities, professional affiliations, and industry certifications to acquire and maintain industry standards,
    • Planned and implemented controls and reporting procedures within specified guidelines for time, cost and quality.
    • Managed project and process integrity ensuring quality, efficiency, customer satisfaction, cost effectiveness, and execution of project.
    • Managed processes and procedures consistent with matrix management.
    • Subject matter expert for Credit Bureau applications for third party processor in banking industry.
High School Diploma: , Expected in 05/1980
Lincoln - Lincoln Alabama,

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School Attended

  • Lincoln

Job Titles Held:

  • Self Employed
  • Associate Project Manager
  • Resource Manager


  • High School Diploma

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