Highly motivated professional with 4 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Accomplished Owner offering 10 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
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- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Finalized and processed paperwork with local, state and federal government authorities.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised 48 employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
- Boosted team morale and overall revenues by creating and implementing sales contests.
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Differentiated instruction according to student ability and skill level.
- Helped students build learning and study skills to achieve educational goals.
- Monitored student progress using exams and assignments to check for thorough understanding.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Developed lessons, activities and materials to cover all required course material.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new Classes that significantly impacted efficiency and improved operations.
- Created highly effective new programs that significantly impacted efficiency and improved operations.
- Member, Small Business Association (2008 - present)
- Association for Project Management (APM)
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School Attended
- DePaul University
- Pearson
Job Titles Held:
- Self Employed
- Area Manager
- Teacher
- Retail Store Owner
Degrees
- Associate of Applied Science
- Insurance License
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