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Self Checkout Host Resume Example

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SELF CHECKOUT HOST
Summary

Diplomatic administrative clerk, call center agent, versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Productive Call Center Representative with 14 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.

Communicative clerical agent, accomplished in performing technical and non-technical services in administration industry. Track record of assisting, researching and resolving all kinds of customer issues. Effective working within team environment with minimal or no supervision.

Well-spoken CSR/document specialist, with 16 years of experience supporting companies with up to tomer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.

Hardworking CSR accustomed to fast-paced call center for fortune 500 companies and hectic environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in industry standards and best practices.

Business-minded Document Control Coordinator proudly offering over 12 years' experience in making effective decisions and archiving different types of documents. Well-rounded administrative professional known for taking on special projects with positivity and accuracy. Dedicated to overseeing document filing and highly trained in workflow supervision.

Sharp individual boasting a strong understanding of effective file migration and document process audits. Well-trained Document Control Coordinator known for data accuracy and quality assurance while organizing document flow.

Experienced in building document structures, maintaining standards and securing files for official needs. Proficient in ineventory and technical procedures for storing, transmitting and archiving records.

Meticulous and conscientious document management specialist offering expertise in developing, implementing, optimizing and enforcing consistent and compliant systems for warranty, printing environments. Well-versed in security protocols, regulatory concerns and access administration.

Detail-oriented document management specialist with a solid record of success in multiple industries over 21+ years of combined progressive experience. Knowledgeable about organizing files and workflows according to company, client and project specifications. Desiring to apply expertise to challenging new role with Starr Print inc.

Hardworking and reliable document assistant, with strong ability in data entry and document assembly, inventory, disposal.I'm Highly organized, proactive and punctual with team-oriented mentality.

Focused and reliable Document Scanner with great attention to detail and advanced technical troubleshooting skills. Works under pressure successfully, dealing with competing demands while maintaining complete confidentiality.

Methodical Document Scanner skilled at handling high-volume production needs with detail-oriented approach and high accuracy. Familiar with classifying, uploading and cleaning up sensitive internal documents.

Strong technical proficiency with work history in call center, document assistant, warehouse clerk. In-depth knowledge of clerical and document assistant abilities.

Productive Call Center Representative with 14 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met.

Amicable call center professional with ability to thrive in fast-paced customer service settings. Offering exceptional strengths in speed, accuracy, and knowledge of Administrative Specialty.

Skills
  • Asset protection
  • Receipt review
  • Merchandise inspections
  • Security monitoring
  • Safety awareness
  • Training and mentoring
  • Bank deposits
  • Issue resolution
  • Loss prevention
  • Cash management
  • Merchandise restocking
  • Scanner operations
  • Product recommendations
  • Records management
  • Records maintenance
  • Policy development
  • Information retention policies
  • File migrations and audits
  • Document distribution
  • Reporting capabilities
  • Regulatory controls
  • Special projects
  • Quality assurance
  • File indexing
  • File systems coordination
  • Vendor invoicing
  • Log updating
  • Workflow management
  • Electronic document preparation
  • Data representation
  • Document control
  • Archiving skills
  • Project support
  • Records management
  • SAP expertise
Experience
Self Checkout Host, Sprouts Farmers Market, January 2019-April 2020Clearwater , FL
  • Provided assistance to front-line cashiers during busy time periods.
  • Looked in carts and bags to check merchandise against receipts.
  • Offered friendly greetings and assistance to incoming customers.
  • Watched entering and leaving guests for suspicious behavior.
  • Maintained safe and professional entry areas for positive appeal to every customer.
  • Operated cash register, collected payments and provided accurate change.
  • Distributed new merchandise efficiently to different departments.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted product stock to maintain inventory records.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
Assistant Manager in Training, Culvers Restaurant, November 2015-December 2018Harrisonville , MO
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Supported sales management initiatives to optimize business development.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Printing Assistant, Bryanlgh Medical Center, February 2005-November 2016Lincoln , NE
  • Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
  • Measured paper thickness and adjusted space between blanket and impression cylinders.
  • Jogged and stacked paper by delivering blank or partially printed stock to equipment.
  • Accurately set-up fold, adjusting roll mechanisms, tension and guide devices.
  • Circulated creative folders and obtained sign-offs to maintain efficient production flow.
  • Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Properly handled hazardous waste materials to uphold safety regulations.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Managed paper, ink and printing supplies, placing orders to replenish inventory with [Number] vendors.
  • Supplied clean-up rags by press, skids, trays and straps.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
  • Kept records of materials used and the time needed for projects.
  • Led flexographic printing press operations, including lamination and die cutting.
  • Examined and produced specific job orders.
  • Maintained machines in good working order by cleaning, lubricating and adjusting.
  • Lubricated and maintained printing machines.
  • Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
  • Maintained data on printing outputs produced, supplies consumed, printing costs and equipment maintenance and repairs performed.
  • Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
  • Assisted clients in customizing design and layout of business and personal documents.
  • Posted and adhered to all safety policies and regulations, including lockout/tagout, hazardous material handling and hearing and eye standards.
  • Produced error-free paperwork and SMART transactions.
  • Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts.
  • Trained and assisted new printing press operators to provide printing output that satisfied customers.
  • Reviewed orders and collected payments from clients.
  • Operated Acuity verification and automatic registration systems.
  • Set appropriate speeds, flows, colors, temperatures and positions for printing.
  • Tracked and organized warehouse inventory, accepted and stocked paper and supplies for shipments.
  • Met all production schedules and throughput yield targets.
  • Conducted ink operations, including verifying ink specifications, inking presses, changing ink and adjusting ink flow.
Call Center Agent, Poolcorp, March 1995-December 2004Morton , IL

Explained key information regarding products and services to customers to encourage informed decision-making.

  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Accurately documented calls and caller information in company data base and made updates to data as needed.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 73% to 92%.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Processed layaways, returns and exchanges.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Resolved average of 94% inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Completed all necessary outgoing calls per day according to assigned call list.
  • Completed outbound calls per day to dispatch or obtain diagnosis from vendors to complete work orders.
  • Maintained and updated filing, inventory, mailing and database systems with company software.
  • Consulted with customers regarding contract needs, addressing covered appliances concerns.
  • Achieved or exceeded 97% satisfaction rating on consistent basis.
  • Used authorized vendor lists to dispatch emergency service as needed.
  • Processed customer account changes using Microsoft Excel.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Corresponded with vendor team members to build and implement successful solutions to customer problems.
  • Trained new employees on promptly placing work orders to effectively resolving contractual processes to promote efficiency and productivity team-wide.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Handled escalated customer service concerns from customer service reps and customers to preserve revenue streams from key customers.
  • Promoted home warranty offerings to drive growth and exceed benchmarks.
  • Took over 5000 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base 21%.
  • Assisted 4509+ callers per week in fast-paced environment.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings 97%
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
  • Fielded client queries related to services and products for 3400 customers daily.
Education and Training
High School DiplomaMillington High School, , CityStateMay 1998
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How this resume score could be improved?

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77Average
Resume Strength
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  • Word choice
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Resume Overview

School Attended

  • Millington High School

Job Titles Held:

  • Self Checkout Host
  • Assistant Manager in Training
  • Printing Assistant
  • Call Center Agent

Degrees

  • High School Diploma

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