Secretary resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Responsible secretary possessing first-rate scheduling, telephone and documentation abilities. Committed to establishing stellar rapport with patients of diverse backgrounds. I am a diligent individual with talent for fostering effective professional relationships with customers, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.

  • Judgment and Decision Making
  • Meticulous Attention to Detail
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Professional and Courteous
  • Confidentiality and Data Protection
  • Appointment Coordination
  • Document and File Management
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Task Prioritization
  • Office Equipment Operation
  • Ease with Computers and Technology
  • Fast Learner
  • Highly Efficient and Productive
  • Visitor Relations
  • Customer Service
  • Payment Distribution
  • Microsoft Office
  • Accounting and Bookkeeping
  • Critical Thinking
  • High Volume Phone Inquiries
  • Cleaning and Sanitizing
  • Document Sorting
  • Problem Solving
05/2020 to Current Secretary County Of Mendocino | Various Locations Throughout The County, CA,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Managed multiple calendars and contacts.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Processed accurate payroll for 7 staff members and did weekly deposits with the company's bank.
  • Assisted with answering phones, filing paperwork, entering data and making appointments to support operations department.
  • Supported team members by restocking supplies, maintaining office equipment and assisting with anything needed around the job.
01/2018 to 10/2019 Server Edgewood Summit | Charleston, WV,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
06/2017 to 10/2017 Store Team Member Whole Foods | Newtown Square, PA,
  • Organized new stock for floor placement.
  • Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
  • Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
  • Established rapport with customers to boost sales and identify trends impacting store operations.
  • Protected store inventory and company assets with sound security and loss prevention strategies.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Verified merchandise against shipping paperwork and resolved discrepancies.
  • Received orders via phone, mail, fax and internet daily.
Education and Training
Expected in 01/2018 GED | Rosenwald Community Learning Center, Lexington SC, GPA:

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Resume Overview

School Attended

  • Rosenwald Community Learning Center

Job Titles Held:

  • Secretary
  • Server
  • Store Team Member


  • GED

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