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secretary resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 14 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Skills
  • Task Prioritization
  • Report Preparation
  • Research and Analytical Skills
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Appointment Coordination
  • Confidentiality and Data Protection
  • Document and File Management
  • Ease with Computers and Technology
  • Multi-Line Telephone Systems
  • Schedule Management
  • Professional and Courteous
  • Office Equipment Operation
  • Strong Organizational Skills
  • Verbal and Written Communication
  • Judgment and Decision Making
  • Supply Inventory Control
  • Resource Coordination and Allocation
  • Employee Communications
  • Cleaning and Sanitizing
  • Customer Service
  • Relationship Building
  • Travel Coordination
  • Order Placement
  • Visitor Relations
  • Reception Duties
  • Fast Learner
  • Highly Efficient and Productive
  • Administrative Procedures
  • Meeting Note Taking
  • Writing and Editing Skills
  • Staff Orientation and Training
  • Problem Solving
Work History
Secretary, 03/2007 - Current
Blessing Health System Keokuk, IA,
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
EKG Monitor Technician, 03/2007 - Current
Methodist Health System Grand Prairie, TX,
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
  • Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
  • Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
  • Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
  • Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for 10 + patients per day.
  • Thoroughly explained process and procedure of tests ordered and answered patient questions clearly and concisely.
  • Transcribed patient results and entered into office electronic recording system.
  • Assisted cardiac nurses with patient care and room preparation for tests.
  • Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
  • Conducted stress tests by using electronic test equipment and recording devices.
  • Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
Telemetry Monitor Technician, 03/2007 - Current
Mcg Health Inc Augusta, GA,
  • Observed and evaluated cardiac activity and reported changes to medical staff.
  • Followed all protocols to respond to irregular cardiac activity.
  • Monitored and documented heart rhythms according to physicians' orders.
  • Demonstrated in-depth understanding of telemetry equipment functions.
  • Assisted with improvement and implementation of cardiac log forms.
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
  • Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
  • Maintained and adjusted cardiology and pulmonary equipment.
Certified Medical Assistant, 03/2007 - Current
Medical University Of South Carolina City, STATE,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
Education
Certificate in Medical Secretary , CMA: Medical, Expected in
-
Mercyhurst University - Erie, PA
GPA:
Status -

Program designed for the education of the medical secretary and certified medical assistant. Knowledgable with computer data entry, multiple phone lines, and handling of patient files. Certified medical assistant, I am knowlegable with BP, blood draws, collecting samples and the daily envolvement with the patients and direction questions and concerns.

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Resume Overview

School Attended

  • Mercyhurst University

Job Titles Held:

  • Secretary
  • EKG Monitor Technician
  • Telemetry Monitor Technician
  • Certified Medical Assistant

Degrees

  • Certificate in Medical Secretary , CMA

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