Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Diligent with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Skills
Recruiting and hiring
Store display management
Visual Merchandising
Cash Handling
Task Prioritization
Meticulous Attention to Detail
Schedule Management
Document and File Management
Supply Inventory Control
Verbal and Written Communication
Judgment and Decision Making
Appointment Coordination
Multitasking and Time Management
Professional and Courteous
Strong Organizational Skills
Filing Experience
Administering Payroll
Inventory Purchasing
Inventory Management
Calendar Management
Fast Learner
Accounting and Bookkeeping
Complex Problem Solving
Writing and Editing Skills
Highly Efficient and Productive
Customer Service
Clear Communication
Critical Thinking
POS System Operation
Teamwork and Collaboration
Retail Loss Prevention
Energetic Self-Starter
Outgoing Personality
Cash Register Operation
Team Player Mentality
Sales Expertise
Reliable and Punctual
Customer- and Service-Oriented
Experience
11/XXX4 to 01/XXX8
Secretary/BookkeeperHendry County Schools – Labelle, FL,
Maintained organized filing system of paper and electronic documents.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Ordered office supplies to purchase items and maintain appropriate levels.
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Prepared and updated office equipment list.
Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Processed documents and materials for dissemination to appropriate parties.
Sent and distributed mail and parcels.
Assisted with accounts receivable and accounts payable functions.
Scheduled meetings and sent invitations specifying time and location.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Provided administrative support to marketing team members, fostering timely project completion.
Supported team members with stocked supplies and well-maintained office equipment.
Produced and distributed memos, newsletters and other forms of communication.
Created and updated spreadsheets to track and report data.
Managed multiple calendars and contacts using computer software.
01/2009 to 09/XXX3
Retail Store Sales ManagerIkea North America Services, Llc – Pittsburgh, PA,
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Connected with customers to provide assistance and collect feedback to optimize operations.
Improved profitability by executing daily, weekly and monthly floor plan changes.
Provided in-depth information on product features so customers could make educated buying decisions.
Taught junior employees proactive strategies to meet operational and sales goals.
Oversaw daily staffing needs and handled scheduling for store employees.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
09/2003 to 09/XXX0
Server/hostessChaparosa Grill And Spirits – City, STATE,
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Cleaned tables and chairs to prepare dining area for next customers.
Served food and beverages to patrons and immediately remedied issues with orders.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Implemented sanitary food handling, holding and service protocols.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to ensure smooth restaurant operations.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Calculated accurate bill amounts and processed cash and credit card payments.
Reviewed daily specials, menu changes and service specifications.
Collected tickets and followed proper cash-handling procedures.
Retrieved prepared orders from kitchen areas and promptly delivered to guests.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education and Training
Expected in
: Online Classes Attended/ Basic Entry Level Classes Pikes Peak Community College - Colorado Springs, CO GPA:
Expected in
GED: Aliso Niguel High School - Aliso Viejo, CA GPA:
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