Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Flexible with meeting needs of companies and others, as well as hardworking and trust worthy. I complete every task given to me to the best of my ability and am not afraid to ask for help when necessary. I have a years worth of experience in schedule and calendar managing that I have proven to be proficient at keeping up with and scheduling to the most cost effective possible.

  • Letter writing
  • Filing experience
  • Confidentiality understanding
  • Prioritization and time management
  • Database management
  • Problem-solving
  • Organizing packages
  • Invoicing and billing
  • CRM and office management software
  • Mail management
  • Editing and proofreading
  • Faxing documents
  • Documentation and reporting
  • Tracking documents
  • Multi-line phone systems
  • Database entry
  • Recordkeeping
  • 10-key proficiency
  • Managing office supplies
  • Scheduling and calendar management
  • Employee training and development
  • Team player
  • Chemical handling
  • Customer service-focused
  • Sanitization techniques
  • Mixing cleaning chemicals
  • Menu memorization
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Dining customer service
  • Effective customer upselling
  • Table setting arrangements
  • Bussing expertise
  • Conflict and dispute resolution
  • Seating assignment preparation
  • Regulatory compliance
  • Relationship management
03/2019 to 12/2019
Secretary Port Of Long Beach Long Beach, CA,

My daily duties

  • Answered incoming telephone calls to obtain information pertaining to open Insurance claims that we received from Insurance Adjusters and answered any questions they may have regarding the next steps our company will take.
  • Answering emails from Insurance Adjusters and Body Shop Technicians with the status of the a file, rescheduling or obtaining further information we require.
  • Weekly collections on overdue files that our company have not received payment on sending out emails and phone calls.
  • Working with Mircosoft Office, Outlook Email, Google Chrome programs, Internet Explorer
  • Maintained knowledge of current franchise and corporate changes in policies, scheduling programs, and maintaining up with clients new policies for how things were accepted and completed.
  • Helped average of 40 customers per day by responding to inquiries and locating the information needed in our system.
  • Processed appointments through system and coordinated further supplements.
  • Stayed up to date on franchise policies, payment policies and security practices.
  • Trained new employees on how to work the system programs, customer service, phone etiquette, formal emails, our scheduling system and franchise policies.
08/2015 to 01/2019
Sub-Contractor Cleaner Hei Hotels & Resorts Tampa, FL,

My duties as a sub-contractor Cleaner:

  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for weekly pickup.
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Created checklists and completed them for daily stocking of cleaning cart to improve inventory management and prevent unnecessary trips to stockroom.
  • Wiped down various surfaces, including wood surfaces, granite, glass, stainless steel, appliances, and bathroom fixtures while using approved cleaning products to prevent growth of bacteria and viruses.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Checked inventory for required supplies, including cleaning materials and products used to restock bathrooms/kitchens and making lists for myself as I supplied all cleaning products.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with two floors of office spaces.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Responded to requests promptly to clean and sanitize areas after accidents.
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
03/2014 to 07/2014
Server Bostons Pizza Restaurant & Sports Bar City, STATE,

My server duties were as follows:

  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Education and Training
Expected in 05/2013
Grand Junction High School - Grand Junction, CO

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Grand Junction High School

Job Titles Held:

  • Secretary
  • Sub-Contractor Cleaner
  • Server


  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: