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Secretary Assistance Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Motivated to maintain smooth and efficient Department operations by applying exceptional administrative abilities and independent decision-making skills. Intelligent and decisive professional with good verbal and written communication strengths and adaptable approach to solving routine and complex problems.

Hardworking Office Automation Clerk holding Number years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Verbal and written communication
  • Payroll Processing
  • Confidentiality Understanding
  • Office administration
  • Meeting support
  • HIPAA guideline compliance
Work History
11/2018 to 03/2020 Secretary Assistance Dlt Solutions, Inc. | New York, NY,
  • Answered and directed calls using multi-line switchboard.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered multi-line phone system by Number ring and transferred callers to appropriate department or staff member.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
07/2010 to 07/2012 Third Party Liability Assistance Dlt Solutions, Inc. | Myrtle Point, OR,
  • Identified suspicious losses and contacted Job title for investigative assistance.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
  • Documented all information gathered field and uploaded data to company database for efficient processing using Software.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Handled Number calls per Timeframe to address customer inquiries and concerns.
  • Resolved Type problems, improved operations and provided exceptional client support.
  • Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
  • Worked with Type customers to understand needs and provide Type service.
03/2006 to 07/2010 A/R Specialist Cardon Outreach | City, STATE,
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Worked with Type customers to understand needs and provide Type service.
  • Handled Number calls per Timeframe to address customer inquiries and concerns.
  • Resolved Type problems, improved operations and provided exceptional client support.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Compiled and reviewed medical charts.
  • Generated monthly statements to check outstanding balances.
01/1996 to 10/2005 A/R Specialist Community Health Centers | City, STATE,
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Kept detailed records of project progress, discrepancies and other funding issues.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Gathered supplies needed for cardiac imaging procedures.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Escorted patients to examination rooms.
  • Assisted physicians in follow-through of care.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
  • Attended required training, education and meetings.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Obtained all prescribed laboratory testing.
  • Documented vital signs and health history for Number patients every Timeframe.
  • Operated cardiac imaging and monitoring equipment.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Job Title.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Job Title.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Tested and recorded blood glucose levels.
  • Taught patients about medications, procedures and care plan instructions.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Prepared initial patient charts for admission.
  • Scheduled and accompanied clients to medical appointments.
  • Obtained pre- and post-treatment vital signs and weight.
  • Compiled necessary documents for surgical billing packages.
Education
Expected in 1988 Bachelor | Social Science Juan De Salinas, Ecuador , GPA:
Expected in 1989 ESL | English CENDIA, Ecuador , GPA:
Expected in 01/2003 Medical Assistant/ Medical Coder | Medical Assisting/Coder Elite Medical Academy, Murray, UT, GPA:

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Juan De Salinas
  • CENDIA
  • Elite Medical Academy
Job Titles Held:
  • Secretary Assistance
  • Third Party Liability Assistance
  • A/R Specialist
  • A/R Specialist
Degrees
  • Bachelor
  • ESL
  • Medical Assistant/ Medical Coder