Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in a school setting. Well-organized, quick learner committed to all job duties required.
Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
Multi-Line Phone Systems
Confidentiality Understanding
Appointment Scheduling
Supply ordering
Verbal and written communication
Organization
HIPAA guideline compliance
Business correspondence
Expense tracking
Teacher relations
Office administration
Managing purchasing activities
Employee timesheet processing
Accounting familiarity
Project planning
Scheduling and calendar management
Sorting and labeling
Recordkeeping
Meeting minutes
Bookkeeping
Education
Morgan County High SchoolWest Liberty, KYExpected in 05/2003 ā āHigh School Diploma: - GPA:
Work History
Village Of Schaumburg - Secretary Schaumburg, IL, 12/2011 - Current
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Provided clerical support to company employees by copying, faxing and filing documents.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Handled daily scheduling tasks and provided administrative support for department.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Recorded expenses and maintained accounting records.
Reviewed and balanced daily bank deposits and deposit report.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Completed accurate daily documents, reports and invoices.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Processed student registrations and withdrawals.
Documented attendance, grades and test scores to update permanent records.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
Capitalsource - Bank Teller Brea, CA, 09/2009 - 12/2011
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Promoted products or services to each customer to consistently achieve sales targets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Counted and packaged currency and coins.
Sold and cross-sold bank products to new and existing customers.
Audited fellow teller currency to contribute to dual-control procedures.
Removed mutilated currency from circulation.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Accessed computerized financial information to answer questions related to specific accounts.
Reconciled cash drawer and resolved discrepancies.
Provided customer records on demand, including account statements and copies of checks.
Assisted customers with compromised debit cards and issued new credentials.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Placed orders for customer checks and verified starting numbers.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Capitalsource - Bank Teller Chevy Chase, MD, 03/2004 - 07/2007
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Coordinated daily cash reconciliation in high-volume location.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Promoted products or services to each customer to consistently achieve sales targets.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Handled various accounting transactions.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Collected member loan payments.
Executed wire transfers, stop payments and account transfers.
Maintained friendly and professional customer interactions.
Sold cashier's checks, traveler's checks and money orders.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Maintained teller drawer to perform bank transactions.
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