secretary resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Scheduling
  • Sales
  • Invoice Processing
  • Point of Sale Systems
  • Appointment Setting
  • Customer Complaint Resolution
  • Product Knowledge
  • Vehicle Maintenance
  • Vehicle Inspection
  • Product Sales
  • New Product Information
  • Predictive and Preventive Maintenance
  • Invoice Preparation
  • Cash counting
  • Accounting systems and software
  • 60 WPM typing speed
  • Relationship building and management
  • Night and safe deposit procedures
  • Compliance, banking laws and regulations
  • Deposit and Withdrawal Management
  • Currency Packaging
  • Cross-Selling Expertise
  • Cash Handling
  • Accurate Money Handling
  • Transaction processing
  • Account updating
  • Customer relationship development
  • Excellent time management skills
  • Positive
  • Banking
  • Cheerful
Work History
Secretary, 06/2021 - Current
Good Shepherd Hospice Grove, OK,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets to support executives and boost team productivity.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
Service Advisor, 02/2019 - 05/2021
Johnson Truck Center Wilmington, NC,
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Handled customer issues with confidence, using problem-solving skills to provide effective resolution.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
Teller, 08/2017 - 02/2019
M & F Bank Durham, NC,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Placed orders for customer checks and verified starting numbers.
  • Provided customer records on demand, including account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Reconciled cash drawer and resolved discrepancies.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Stocked supplies for customers and personal teller station.
  • Processed customer transactions promptly, minimizing wait times.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Circulation Manager, 08/2015 - 08/2017
Decatur Daily Democrat City, STATE,

Ensured that superior customer service was provided to our subscribers by independent delivery contractors in order to grow circulation and maximize retention. Manage distribution contracts and keep complaints to an acceptable level. Communicate daily with contractors, supervisor and customer service as needed. Payroll tasks completed bi-weekly. Created monthly promotions for subscribers (new and current).

Associate of Applied Science: Health Care Support, Expected in 05/2016
Ivy Tech Community College - Fort Wayne, IN,
Status -
High School Diploma: , Expected in 05/2004
South Adams Jr/Sr High School - Berne, IN,
Status -

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Resume Overview

School Attended

  • Ivy Tech Community College
  • South Adams Jr/Sr High School

Job Titles Held:

  • Secretary
  • Service Advisor
  • Teller
  • Circulation Manager


  • Associate of Applied Science
  • High School Diploma

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