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Accomplished Office Secretary with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Driven and resourceful Administrative professional with 1+ years of experience supporting work of high-achieving Office Secretary. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Attentive and personable Office Secretary administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.
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- Provided clerical support to 7 company employees by copying, faxing and filing documents.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled and confirmed appointments and meetings for repair, maintenance, diagnostics, free quotes.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered and quickly redirected up to 5 calls per 4-5 minutes.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Received 4-5 in-bound calls and initiated 15 out-bound daily calls to introduce customers to products and services offered.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints by providing an alternative for the issue or a service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled and confirmed appointments and meetings for Tri-cities Forklift Repair & Services.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Corresponded with clients through email, telephone or postal mail.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints by Parts not working.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Prepared and submitted end-of-shift reports using Excel.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
Columbia Basin College - Pasco, WA
- Member of Anthropology Club
- Treasure
- Majored in Anthropology
Pasco Senior High School - Pasco, WA
- Awarded HAPP Award
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Resume Overview
School Attended
- Columbia Basin College
- Pasco Senior High School
Job Titles Held:
- Secretary
- Office Receptionist
- Cashier
Degrees
- Associate of Science
- High School Diploma
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