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secretary resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to strong attention to detail. Skilled at providing friendly service to coworkers and customers.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Communication skills
  • Bi-lingual read/ write
  • Active listening
  • Work well independently
  • Problem solving skills
Experience
02/2015 to Current
Secretary Peraton Camp Hill, PA,
  • Managed director's calendar and prepared meeting agenda and materials.
  • Prepared and updated office records and accounts according to client and executive needs.
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Worked professionally to handle client, vendor and public guest requirements.
  • Answered phone calls by third ring and asked appropriate questions to determine which department or staff member could be of service.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
  • Improved productivity initiatives by coordinating itinerary and scheduling appointments.
  • Drove customer feedback to deliver information to management for corrective action.
  • Responded to customer issues to provide immediate resolution and improve retention.
06/2013 to 02/2015
Medical Assistant Sound Inpatient Physicians Austin, TX,
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Documented notes during patient visits.
01/2011 to 03/2013
Medical Assistant Sound Inpatient Physicians Barstow, CA,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Measured vital signs and took medical histories to prepare patients for examination.
01/2008 to 08/2010
Avinal State Prison Right Choice City, STATE,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Measured vital signs and took medical histories to prepare patients for examination.
Education and Training
Expected in 07/2011 to to
Certified Nursing Assistant : CNA
Tulare Adult School - Tulare, CA
GPA:
Expected in 06/2007 to to
Medical assistant : Medical Assistant
Milan Institute - Visalia, CA,
GPA:
Expected in 06/2004 to to
High School Diploma:
Tulare Western High School - Tulare, CA
GPA:

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Resume Overview

School Attended

  • Tulare Adult School
  • Milan Institute
  • Tulare Western High School

Job Titles Held:

  • Secretary
  • Medical Assistant
  • Medical Assistant
  • Avinal State Prison

Degrees

  • Certified Nursing Assistant
  • Medical assistant
  • High School Diploma

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