scheduling optimizer resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Forward-thinking Senior Scheduler with experience aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Successful at managing and optimizing the skills of 16 different sales people and leading a team. Training a 4 person call team to implement new programs to convert call center from an overhead program into a revenue stream. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.

Polished and professional Executive Assistant successful at supporting executive productivity and business operations. Excellent skills in acquiring new vendors for building maintenance and products. Coordinating vendors for community events and moving company to new facility. Knowledgeable about Construction and Healthcare practices and regulations, as well as office management protocols and calendar management. Works well with minimal oversight to carry out demanding work. Experience with event planning, travel bookings for single or group travel with food and entertainment.

Professional communication skills. Excellence in protecting leadership time and skills. Straight forward and honest.

  • Interpersonal and written communication
  • Meeting planning
  • Business writing
  • Strong problem solver
  • Office organization
10/2016 to Current Scheduling Optimizer Arlington County, Va | Arlington, VA,
  • Managed schedules of team of 16 salesmen to keep all shifts properly staffed.
  • Checked accuracy and integrity of system information and located missing details.
  • Trained and supervised team of 4 scheduling coordinators.
  • Faxed reports, scanned documents, developed spreadsheets and organized files for Security Luebke Roofing.
  • Consulted with department supervisors and Executive leadership teams to evaluate needs and discuss corrective actions for individual concerns.
  • Entered information into 3 different CRM's to update appointments and status reports.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
10/2016 to Current Executive Assistant/Office Manager Good Shepherd Hospice | Port Washington, NY,
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Supported [Job title]s and [Job title]s with smooth and efficient clerical support.
  • Planned for major business changes, including system conversions and office moves.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Coordinated logistics for corporate events.
  • Oversaw office inventory and timely reordering of supplies.
  • Interviewed, onboarded, developed and oversaw daily activities of 6 clerical and administrative office personnel.
  • Managed office inventory and placed new supply orders.
  • Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
05/2018 to 03/2021 Senior Health and Fitness Coach Fire Fitness-Fox Cities | City, STATE,
  • Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
  • Promoted member loyalty and engagement with friendly and open style.
  • Delivered new client assessment process and body fat composition testing.
  • Provided personal training and coaching to adults and students at several schools.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Guided clients on proper nutrition and exercise habits.
  • Watched clients during exercises and assisted with exercises.
  • Educated students about proper form to maintain safety and maximize benefits of different positions.
  • Discussed diverse yoga disciplines and specific poses with students.
08/2004 to 12/2014 Medical Office Assistant Appleton Plastic Surgery Center | City, STATE,
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Called in prescription refills for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Recorded vital signs and medical history for 15 patients each day.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Created and maintained sterile operating fields to minimize infection risks.
  • Provided surgical support to help Plastics/trauma surgeon execute safe operations and procedures resulting in positive patient outcomes.
  • Managed and maintained surgical suites by sterilizing equipment and setting up in office procedures and scheduling hospital cases.
  • Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Handed instruments and supplies to surgeons during procedures.
  • Communicated with professionalism and compassion when interacting with surgical team and patients.
  • Assisted surgeons in variety of minor and major surgical procedures with tasks such as wound care and liposuction.
  • Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
Education and Training
Expected in 05/2005 Licensed Massage Therapist | Fox Valley School Of Massage, Appleton, WI, GPA:
Expected in 03/2015 Personal Trainer | NETA, Online, GPA:
Expected in | Communications UW-Whitewater, Whitewater, WI, GPA:
Expected in 05/2015 Certified Yoga Instructor | Empower Yoga Teacher Training 400 Hours, Appleton, WI, GPA:

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Resume Overview

School Attended

  • Fox Valley School Of Massage
  • NETA
  • UW-Whitewater
  • Empower Yoga Teacher Training 400 Hours

Job Titles Held:

  • Scheduling Optimizer
  • Executive Assistant/Office Manager
  • Senior Health and Fitness Coach
  • Medical Office Assistant


  • Licensed Massage Therapist
  • Personal Trainer
  • Some College (No Degree)
  • Certified Yoga Instructor

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