Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Highlights
High customer service standards
Employee relations specialist
Service solutions expert
Negotiation competency
Customer- and service-oriented
Inventory control procedures
Excellent communication skills
Retail merchandising expertise
Accomplishments
Project Management
Worked directly with Merchandising ,Upscale Clientele ,General Management to Floor Planning and company events .
Supervision
Supervised team of three staff members.
Supervised Floors with three of more Staff members Daily
Creative Problem Solving:
Resolved product issue through consumer testing .
Experience
02/2012 to 03/2014
Scheduler IASAP medical staffing － Riverside, CA
Communicates continuously with hospitals and or facilities to ensure coordination of information and maintain accuracy of nursing schedule.
Prepares daily staffing sheets with continual revisions as necessary.
Follows center policy and DON guidelines for numbers and assignment of staff Completes a listing of vacant nursing positions weekly.
Schedules staff vacations according to guidelines in the personnel policies.
Ensures at least one other staff member is oriented to the schedulers position in the event of vacation, sick leave, etc..
Forwards overtime request, paid time off requests and trade requests to Payroll Creates and maintains forms necessary for completion of scheduler's task.
Respects the confidentiality and dignity of staff and residents Copies staffing sheets from day (days prior).
Forward one to Payroll.
Reviews daily exemption sheets for payroll.
01/2012 to 05/2013
Junior Sales Associate/Cashier Macy's at the Galleria of Tyler － Riverside, CA
Customer Service and Sales assisted customers with Products, knowledge as well as complaints.
Ran the register and answered phones while maintaining customer service and a pleasant attitude throughout the day.
Maintain up to date knowledge, of the companies and policies and procedures regarding payments, return and exchanges.
Assisted with the day to day up keep of the store assuring it stayed within company compliance and code.
01/2012 to 01/2013
Sales Assocaite / Cashier / Assistant Merchandiser Charlotte Russe － Corona , CA
Customer Service and Sales assisted customers with Products, knowledge as well as complaints.
Ran the register and answered phones while maintaining customer service and a pleasant attitude throughout the day.
Maintain up to date knowledge, of the companies and policies and procedures regarding payments, return and exchanges.
Assisted with the day to day up keep of the store assuring it stayed within Company compliance and code.
01/2011 to 01/2014
Personal NannyFreeLance － Riverside County , CA
Look after children not yet of school going age in terms of dressing and bathing Cook age appropriate meals and assist in feeding them Prepare formula for babies and infants and feed them Wash and sterilize baby bottles Trim infants' and children's nails Massage babies on a regular basis Provide CPR or First Aid in case of emergency Discipline children and oversee their behavior Prepare children of school going age for school Encourage social interaction and providing stimulating learning environments Teach social graces and table manners Supervise children's activities and accompany them to activities Place children down for naps Play indoor and outdoor games with children Change diaper and help potty train children at the appropriate age Administer medicines to children on instruction Perform light housekeeping activities such as dusting and cleaning Tidy play areas and put away toys Lead educational activities such as reading Wash dishes and do children's laundry Run family errands such as grocery shopping.
01/2009 to 01/2012
Customer Service Rep/ Sale AssociateForever 21 － Culver City, CA
Customer Service and Sales assisted customers with Products, knowledge as well as complaints.
Ran the register and answered phones while maintaining customer service and a pleasant attitude throughout, of the companies and policies and procedures regarding payments, return and exchanges.
Assisted with the day to day up keep of the store assuring it stayed within company compliance and code.
Education
2010
High School DiplomaCrenshaw High School － Los Angeles, CA, United States
High school diploma
Yearbook
ASB
2012
Associate of Arts: Communications /Bussiness Managment Riveriside Community College － Riverside , CA
2015
Cosmetologey License Marniello School of Beauty － Moreno Valley , CA
