Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Administrative and Spa Therapies Professional that goes above and beyond to bring to your organization my enthusiasm, dedication, responsibility and excellent work ethic. I proudly represent myself with my extensive training in the Administrative and Spa industry to provide a high level of customer service, esthetic and spa services and administrative leadership. I am a dependable industry worker equipped for a fast paced work environment to ensure customer satisfaction and efficiency. I seek out opportunities to go beyond basics, improve myself as a professional and continue education. I am a self motivated individual who possesses a thorough knowledge of health and beauty issues. I am eager to join a company were i will become a member of a team that works to ensure its customers always receive the best experience possible.

Work History
06/2019 to 12/2020 Salon Solaris Resurgent Capital Services | Greenville, NC,
  • Discussed procedures and treatment options with clients.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed skin treatments such as, Standard Facials, Chemical Peels, European Facials, Microdermabrasions, Light Therapy, Eyebrow Tinting, Waxing, Masks and Makeup Applications.
  • Performed Massage Services such as, Swedish Massage, Deep Tissue Massage, Reflexology, Prenatal, Aromatherapy, Hot Stone and Sports Massage.
  • Keep records of clients needs, preferences and massage and skin services provided.
  • Demonstrate how to clean and care for the skin properly and recommend skin care regimens.
  • Examine clients skin using magnifying lamps or visors when necessary to evaluate skin conditions and appearance.
  • Treat the facial skin to maintain and improve its appearance using specialized techniques and products such as, peels and masks.
  • Determine which skin care products will give the highest quality for the clients requests.
  • Sanitation and sterilize practices to ensure client safety.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Stimulated energy flow along medians to channel body's own healing responses.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
03/2015 to 08/2018 Office Manager Windermere Car Care | City, STATE,
  • Supervised front and back end associates in fast-paced and demanding environment.
  • Ensured that office processes were standardized, communications were regulated and filing systems were created, supply orders were handled, and tasks were properly distributed and overseen.
  • Aided in compliance management by regularly checking documentation, records and employee work.
  • Implemented efficient work flow.
  • Trained new employees on all aspects of office practices and procedures.
  • Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem solving abilities.
  • Monitored and evaluated personnel performance to complete reviews, advancement or address productivity.
  • Received, screened and routed incoming calls.
  • Scheduled appointments
  • Created work orders and closed
  • Provided quotes for Auto Repair, Window Tinting, Oil Changes and Car Detailing.
  • Proficient in Quickbooks, Microsoft and Email systems.
  • Assisted in Oil Changes, Window Tinting and Detailing as needed.
  • Created spreadsheets for overall day-day activity.
  • Marketing
  • Payroll
  • Worked as a team to ensure the highest level of customer service that met expectations.
  • POS systems
  • Dispatched and assigned work orders to employees.
  • Interviewed, hired and onboarded new employees with qualifications matching requirements.
  • Demonstrated top-notch communication skills daily in interactions with staff and guests.
  • Evaluated customer issues, complaints and developed amicable solutions.
08/2018 to 07/2019 Lead Hostess Coopers Hawk Winery & Restaurant | City, STATE,
  • Answered the phone to make reservations, take delivery orders and pickup orders.
  • Escorted guests to tables, provided menus and discussed daily specials.
  • Took reservations through Open Table by phone or walk-in.
  • Greeting guests with a warm positive attitude and welcoming smile.
  • Used POS systems to process credit card and cash transactions.
  • Met needs of guests by listening to special requests and accommodating them accordingly.
  • Observed the dining room to monitor guest satisfaction and provided assistance when needed.
  • Seated guests
  • Maintained neat and well- groomed appearance
  • Addressed and resolved customer complaints.
  • Cleaned and sanitized tables, menus and dining areas in accordance with company and industry standards.
  • Check in servers and adding them to Open Table when ready to perform
  • Performed leadership role as (The Planner)
  • Quoted proper wait times for walk-ins
  • Engaged in friendly conversation with guests to build a rapport and facilitate repeated business.
  • Performed seamless seating.
  • Performed sanitation requirements to keep host stand and restaurant clean.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Informed servers of newly seated parties for speedy service.
  • Esthetics and Spa Therapies
  • Dedication
  • Customer Service
  • Motivation
  • Time Management
  • Management
  • Task Prioritization
  • Multitasking
  • Verbal Communication
  • Problem-Solving
  • Organization
  • Punctual
  • Excellent work ethic
  • Conflict resolution
  • Computer skills
  • Microsoft Software Proficiency
Expected in 12/2020 Licensed Esthetician/ Massage Therapy Studies | Spa Therapies Sunstate Academy, Fort Myers, FL GPA:
Expected in 01/2020 Certified Stretchologist | Stretchology Stretch Smart, , GPA:
Expected in 2011 High School Diploma | Lorenzo Walker Institute of Technology, Naples, FL GPA:

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School Attended

  • Sunstate Academy
  • Stretch Smart
  • Lorenzo Walker Institute of Technology

Job Titles Held:

  • Salon Solaris
  • Office Manager
  • Lead Hostess


  • Licensed Esthetician/ Massage Therapy Studies
  • Certified Stretchologist
  • High School Diploma

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