Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Administrative and Spa Therapies Professional that goes above and beyond to bring to your organization my enthusiasm, dedication, responsibility and excellent work ethic. I proudly represent myself with my extensive training in the Administrative and Spa industry to provide a high level of customer service, esthetic and spa services and administrative leadership. I am a dependable industry worker equipped for a fast paced work environment to ensure customer satisfaction and efficiency. I seek out opportunities to go beyond basics, improve myself as a professional and continue education. I am a self motivated individual who possesses a thorough knowledge of health and beauty issues. I am eager to join a company were i will become a member of a team that works to ensure its customers always receive the best experience possible.
Work History
06/2019 to 12/2020Salon SolarisResurgent Capital Services | Greenville, NC,
Discussed procedures and treatment options with clients.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Performed skin treatments such as, Standard Facials, Chemical Peels, European Facials, Microdermabrasions, Light Therapy, Eyebrow Tinting, Waxing, Masks and Makeup Applications.
Performed Massage Services such as, Swedish Massage, Deep Tissue Massage, Reflexology, Prenatal, Aromatherapy, Hot Stone and Sports Massage.
Keep records of clients needs, preferences and massage and skin services provided.
Demonstrate how to clean and care for the skin properly and recommend skin care regimens.
Examine clients skin using magnifying lamps or visors when necessary to evaluate skin conditions and appearance.
Treat the facial skin to maintain and improve its appearance using specialized techniques and products such as, peels and masks.
Determine which skin care products will give the highest quality for the clients requests.
Sanitation and sterilize practices to ensure client safety.
Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude.
Maintained clients' treatment records and designed long-term care programs for return customers.
Stimulated energy flow along medians to channel body's own healing responses.
Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
03/2015 to 08/2018Office ManagerWindermere Car Care | City, STATE,
Supervised front and back end associates in fast-paced and demanding environment.
Ensured that office processes were standardized, communications were regulated and filing systems were created, supply orders were handled, and tasks were properly distributed and overseen.
Aided in compliance management by regularly checking documentation, records and employee work.
Implemented efficient work flow.
Trained new employees on all aspects of office practices and procedures.
Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem solving abilities.
Monitored and evaluated personnel performance to complete reviews, advancement or address productivity.
Received, screened and routed incoming calls.
Scheduled appointments
Created work orders and closed
Provided quotes for Auto Repair, Window Tinting, Oil Changes and Car Detailing.
Proficient in Quickbooks, Microsoft and Email systems.
Assisted in Oil Changes, Window Tinting and Detailing as needed.
Created spreadsheets for overall day-day activity.
Marketing
Payroll
Worked as a team to ensure the highest level of customer service that met expectations.
POS systems
Dispatched and assigned work orders to employees.
Interviewed, hired and onboarded new employees with qualifications matching requirements.
Demonstrated top-notch communication skills daily in interactions with staff and guests.
Evaluated customer issues, complaints and developed amicable solutions.
08/2018 to 07/2019Lead HostessCoopers Hawk Winery & Restaurant | City, STATE,
Answered the phone to make reservations, take delivery orders and pickup orders.
Escorted guests to tables, provided menus and discussed daily specials.
Took reservations through Open Table by phone or walk-in.
Greeting guests with a warm positive attitude and welcoming smile.
Used POS systems to process credit card and cash transactions.
Met needs of guests by listening to special requests and accommodating them accordingly.
Observed the dining room to monitor guest satisfaction and provided assistance when needed.
Seated guests
Maintained neat and well- groomed appearance
Addressed and resolved customer complaints.
Cleaned and sanitized tables, menus and dining areas in accordance with company and industry standards.
Check in servers and adding them to Open Table when ready to perform
Performed leadership role as (The Planner)
Quoted proper wait times for walk-ins
Engaged in friendly conversation with guests to build a rapport and facilitate repeated business.
Performed seamless seating.
Performed sanitation requirements to keep host stand and restaurant clean.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Informed servers of newly seated parties for speedy service.
Skills
Esthetics and Spa Therapies
Dedication
Customer Service
Motivation
Time Management
Management
Task Prioritization
Multitasking
Verbal Communication
Problem-Solving
Organization
Punctual
Excellent work ethic
Conflict resolution
Computer skills
Microsoft Software Proficiency
Education
Expected in 12/2020Licensed Esthetician/ Massage Therapy Studies | Spa Therapies Sunstate Academy, Fort Myers, FLGPA:
Expected in 01/2020Certified Stretchologist | Stretchology Stretch Smart, , GPA:
Expected in 2011High School Diploma | Lorenzo Walker Institute of Technology, Naples, FLGPA:
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