salesperson resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Customer-oriented, strategic-thinking Salesperson with over 16 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, introducing products, implementing pricing models and revealing customer needs to deliver solutions.
Skills
Customer care
Needs analysis
Profit generation
Sales presentations
Reference selling
Business development
Relationship selling
Negotiation
Networking
Up-selling
Sales management
Prospecting skills
Deal negotiation
Post-sales support
On-site product demonstrations
Sales closing
Product management and pricing
Product merchandising
Market research and analysis
Customer needs assessment
Account management
Customer retention abilities
Experience
Salesperson, 08/2005 - Current Petco – Lancaster, PA,
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Acquired new customers and identified unique needs to deliver relevant products.
Gathered information from clients to create solutions that achieved business needs and desires.
Developed eye for detail and suggested accessories to complement purchase.
Generated strong professional networks locally to initiate and foster profitable customer relationships.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Offered coupons and special deals to increase quantity of customer spending.
Determined specific needs of customers by conducting in-store surveys to learn how shoppers were spending personal time and money.
Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
Executed re-merchandising of retail categories to meet shelf standards and maintain local corporate compliance.
Networked with customers to increase referrals and boosted new client sales.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Drove sales through development of successful promotional strategies and product placement.
Drove yearly revenue by implementing cost-cutting measures to sell more units .
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Prepared and processed contracts and order forms for new and existing customers.
Created and implemented store displays, promoting sales and growth.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Developed key customer relationships to increase sales.
Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
Maintained accurate accounts for cash, fixed assets and other transactions.
Performed audits of operational and financial areas to check compliance.
Oversaw full accounting cycle and prepared applicable financial statements.
Closely monitored income and expenses to prepare accurate documents.
Managed and trained team members to enhance audit department performance and increase operational efficiency.
Researched changes in laws to maintain adherence to financial regulations.
Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Researched and implemented best practices to improve audit results.
Informed clients of permits, certificates, applications and documents required by various government agencies.
Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Collaborated with external partners to complete audits.
Wrote reports, authored papers and organized supporting documentation.
Coordinated project materials and schedules, facilitated communication and prepared reports.
Mitigated annual audit risks and developed final certification reports for small businesses.
Analyzed balance sheets for mistakes and inaccuracies.
Designed internal control policies to improve audit scores.
Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
Assessed accounting accuracy, performing A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
External Auditor, 07/1993 - 01/2000 State Of North Dakota – Bismarck, ND,
Collected and analyzed field data such as previous bills, square footage and lighting in order to evaluate existing situations and determine areas of potential savings.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
Degree in Financial Auditing : Auditing & Accounting, Expected in 12/1995 - Universidad Autonoma Gabriel Rene Moreno - Santa Cruz De La Sierra, GPA: Status -
Certificate: English As A Second Language , Expected in 09/2004 - ESL English School - Framingham, MA, GPA: Status -
Languages
English:
Native/ Bilingual:
Negotiated:
:
Spanish:
Native/ Bilingual:
Negotiated:
:
Portuguese:
Native/ Bilingual:
Negotiated:
:
Certifications
Certified Professional Sales Person (CPSP)
Licensed audtitor - 1995
,
Accomplishments
Awarded “Employee of the year” for 16 years straight.
Recognized as Employee of the District for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
Promoted from auditor to senior auditor, in less than 12-months
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