Customer Services Acumen: Highly enthusiastic customer service professional with 10 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Executive Presence: Confident with superb interpersonal and communication skills. Natural ability to connect with diverse groups of people at all levels. Capable of performing well under pressure.
Proven Client Management Experience: Able to manage competing priorities while remaining organized. Works with a sense of urgency to effectively serve internal and external clients at all levels of business.
Detailed-oriented Reporting and Analytical Ability: Excellent ability to read and interpret complex sets of data and effectively convey analysis to internal and external business units and clients.
Solutions-Oriented: Intuitive problem solving ability, utilizing available resources and thinking creatively to work through organizational and personnel challenges.
Experience
Sales ConsultantSep 2015 to Current BestBuy - Elk Grove, CA
Guaranteed positive customer experiences and resolved all customer complaints.
Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
Resolved product/policy issues and shared benefits of new technology.
Assisted customers in finding out-of-stock items.
Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Increased territory sales by surpassing monthly goal.
Sterile Processing TechnicianJan 2015 to Current Sutter Surgery Hospital - Yuba City, CA
Organized the assembly of procedure trays, basin sets, and various specialty carts.
Preparing all items for sterilization and ensuring that inventory is stocked and ready for immediate use.
Responsible for the quality control of all sterilization equipment and instruments.
Maintained daily documentation of sterilization cycles and equipment maintenance.
Following up with appropriate supervisory staff as needed.
Responsible for being knowledgeable of HIPAA rules and violations.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Accurately logged all daily shipping and receiving orders.
Data Entry AnalysisJun 2013 to Aug 2015 First Step to Greatness - Phoenix, AZ
Analyze incident and problem data to identify opportunities to address issues and prevent future incidents.
Importing/manipulating data from data sources as well as creating relationships between data tables.
Created calculated columns, binned columns and hierarchies within data tables.
Created advanced filters, including implementation within text boxes.
Extracts data from databases and systems.
Utilizes MS Excel to transform data into meaningful charts and metrics.
Sterile Processing Tech. /Data AnalystFeb 2010 to Jul 2014 Fountain Valley Regional Hospital - Fountain Valley, CA
Logged personnel hours and kept track of product logistics.
Researched amounts for replacement equipment.
Responsible for the quality control of all sterilization equipment and instruments Organized the assembly of procedure trays, basin set, and various specialty carts.
Preparing all items for sterilization and ensuring that inventory is stocked and ready for immediate use.
Maintained daily documentation of sterilization cycles and equipment maintenance.
Following up with appropriate supervisory staff as needed.
Responsible for being knowledgeable of HIPAA rules and violations.
Front Desk RepresentativeJun 2004 to Aug 2007 24-Hour Fitness - San Jose, CA
Greeted incoming members and guests, assisting with check-in procedures per facility policy.
Responsible for addressing all member/guest inquiries, forwarding information to additional staff as appropriate.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers with store and product complaints.
Promoted merchandise sales, maintaining layout and organization.
Meeting or exceeding daily sales goals by delivering exceptional customer service.
Managed quality communication, customer support and product representation for each client.
Replenished merchandise shelves with items from the stockroom.
Responsible for maintaining a clean facility, monitoring the weight room area, locker rooms ect.
Education
Bachelor of Science, Business Management2004Southwestern Adventist University - Keene, TXBusiness Management
