Experienced associate with over 20 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Client oriented with over 20 years of successful experience in sales and needs. Recognized consistently for performance excellence and contributions to success sales industry. Strengths in communication and interpersonal skills backed by training in sociology and psychology.
Skills
Differentiated instruction
Lesson implementation
Group and individual instruction
Student records management
Classroom management
Special education
Flexible & Adaptable
Good listening skills
Interpersonal Communication
Collaboration
Maintenance & Repair
Leadership
Multitasking abilities
Written Communication
Customer service
Compassion
Work History
02/2020 to Current
Sale/InstructionHilton Worldwide – Dorado, PR,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Managed over 75+ calls per day
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Responded to customer requests for products, services and company information.
Developed and maintained courteous and effective working relationships
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
03/2017 to Current
Master Scuba Diver TrainerValley Health – Hancock, MD,
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Identified issues, analyzed information and provided solutions to problems.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Took appropriate safety precautions such as monitoring dive lengths and depths and registering with authorities before diving expeditions began.
Maintained full understanding of dive plan and asked appropriate questions to iron out any confusing details, consistently upholding safety, efficiency and project standards.
Reviewed all emergency procedures before each dive and followed safety protocols to protect team members.
Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.
Demonstrated respect, friendliness and willingness to help wherever needed.
02/2019 to 01/2020
Admissons Specialist CDA Technical Institute – City, STATE,
Followed all company policies and procedures to deliver quality work.
Listened and responded to customer requests and forwarded necessary information to superiors.
Maintained current understanding of Commercial Diving Industry market conditions, compliance standards and best practices.
Interpreted clients' needs and introduced services to fit specific requirements.
Maintained current understanding trade school market conditions, compliance standards and best practices.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Documented and detailed calls and complaints using call center's CRM database.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
12/2014 to 05/2016
Project Coordinator-Quality Improvement Aloha Care – City, STATE,
Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Gathered requirements for ongoing projects and organized details for management use.
Developed executive presentations and reports to facilitate project evaluation and process improvement.
Maintained project schedules by managing timelines and making proactive adjustments.
Liaised between hospital facilities and medical providers, facilitating communications and keeping appropriate parties updated on project developments.
Communicated with team members to keep project on schedule.
Education
Expected in 03/2017
No Degree: Recreational Scuba Diving Honolulu Scuba University - Honolulu, HI, GPA:
Expected in 01/2004
Bachelor of Arts: Sociology William Patterson University - Wayne, NJ , GPA:
Minored in Psychology
Expected in 06/1999
High School Diploma: Parsippany High School - Parsippany, NJ GPA:
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