Professional Skills Eleven years of customer services experience. Ability to remain focused on projects and prioritizes to insure completion before deadline. Interface directly with customers to provide assistance and resolve problems. Supervise product inventory; verify quantity and quality of products received. Perform daily safety and temperature audits adhering to standards set by the Board of Health. Handle scheduling of employees and related personnel issues. Managed front cashiers in areas of monies handling, voids, shift breaks and customer service. Handled all aspects of inventory, bookkeeping and payroll. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Dedicated Asst. Store Manager with more than five years in store management. Well-versed in directing personnel, creating effective merchandizing projects and using sales strategies to boost store sales. Conscientious effective at managing and leading teams, managing store operations and promoting merchandize to increase store profits. Criminal justice professional well-educated on state and federal laws, court procedures and underlying social issues that contribute to crime. Expertise in research and statistical analysis.
Skills
Ethical and honest
Effective leader
Staff training/development
Conflict resolution
Customer service-oriented
Deadline-oriented
Excellent customer service skills
Hourly shift management
Personnel development
Goal-oriented
Strategic thinker
Mathematical aptitude
Store displays
Opening and closing procedures
Work History
RSR, 02/2013 to Current Circle K Stores, Inc. – Hacienda Heights, CA,
Monitored and analyzed sales records and consumer purchasing trends.
Conferred with store managers to obtain information about customer needs and preferences.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Organized store merchandize racks by size, style and color.
Completed stock orders and managed inventory levels.
Established strong vendor relationships to maintain and support the business.
Asst. Manager, 09/2009 to 02/2013 Meijer, Inc. – Rolling Meadows, IL,
Trained, coached and monitored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Reordered inventory when it dropped below predetermined levels.
Assigned employees to specific duties to best meet the needs of the store.
Hired, trained and evaluated personnel in sales and marketing.
Scheduled and led weekly store meetings for all employees.
Trained and developed new associates on POS system and key sales tactics.
Pharmacy Tech, 06/2002 to 09/2009 Walgreens – City, STATE,
Properly filled and dispensed an average of [200 ] prescriptions per day.
Effectively resolved insurance rejections and other billing issues.
Managed approximately [45,000 ] dollars in cash and credit card sales daily.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
Conducted routine inspections of medication storage locations.
Regularly stocked shelves, rotated stock and checked for expired medications.
Performed technical processes required to dispense medications to patients.
Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
Completed new and updated patient profiles, including lists of patient medications.
Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
Receptively answered customer questions and helped locate desired items in the pharmacy.
Reconstituted oral liquids.
Efficiently operated cash register and handled cash, checks, and charge transactions.
Correctly completed pharmacy paperwork, including daily and weekly reports.
Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
Prepared medications such as emulsions, liquids, powders and ointments.
Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Education
Bachelor of Science: Criminal Justice Chemistry, Expected in April 2010 Florida A&M University - Tallahassee, Florida GPA:
Law Enforcement and Justice Administration coursework
Criminal Law, Criminology and Penology coursework
High School Diploma: , Expected in May 2003 Lakewood Senior High School - St. Petersburg, Florida GPA:
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