Diligent professional completes thorough, efficient and highly accurate research and reporting on historical records and digital data. Proficient in property titles, loan processes and legal judgments. I am a good recordkeeping, organizational and time management abilities. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and and training. Motivated to learn, grow and excel in any industry. Experienced customer service with over 12 years of experience in retail and insurance industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Precise Title Examiner with excellent organizational and research abilities. Collecting and reviewing documents for consistency and preparing documents and disclosures. Knowledgeable of local filing requirements, fees and abstracting procedures. Familiar with evaluating and typing paperwork to evaluate accuracy and integrity of information. Conscientious about evaluating details, compiling data and producing justifiable recommendations. Desire to offer 18 years of retail and insurance customer service experience and pursue new professional challenges.
- Team building
- Relationship development
- Communications
- Project organization
- Budgets
- Customer service
- [Type] equipment
- Local record searches
Sycamore, IL, 04/2020 - 07/2020
- Used information gained during searches to produce and process title commitments and insurance policies.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Estimated closing dates and scheduled meetings.
- Gathered, organized and tracked [Type] field paperwork generated by [Task] and [Task].
City, STATE, 04/2012 - 07/2018
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Performed thorough cash audits and deposit investigations.
City, STATE, 03/2000 - 05/2012
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients through active listening and [Skill] talents to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
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School Attended
- Littlefield High School
Job Titles Held:
- Rowe Abstract and Title Company
- Loss Prevention
- Farmer's Insurance
Degrees
- High School Diploma
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