RN CASE MANAGER: HOME INFUSION, HOSPICE, PALLATIVE AND CLINICAL LIAISON
+ Diverse experience: acute care in hospital, clinical, and home care.
+ Excellent verbal, written and phone communication skills.
+ Strong analytical skills and problem solver, capable of assessing conditions and implementing appropriate interventions.
+ Self motivated and can work independently or as part of a team.
+ Efficient, resourceful and reliable under pressure.
+ Comprehensive knowledge of direct patient care, nursing procedures, education, marketing, healthcare administration policies and caseload management.
+ Advanced computer/technology skills - previous experience with EPIC, Kinnser, McKesson, and proficient with Microsoft Office.
+ Experienced and competent in OASIS and EMAR documentation
RN Case Manager: Home Infusion, Hospice, Pallative and Clinical Liaison July 2013 to March 2015HealthEast Home Care － St. Paul, MN
Case managed clinically comprehensive clients with acute and/or chronic conditions requiring infusion therapy.
Provided skilled nursing care for Infusion, Hospice, Palliative, Wound Care and Home Health patients.
Collaborated with hospitals, clinics, physicians and ancillary staff to identify potential clients and to facilitate coordination of care.
Obtained insurance verification, authorization, and assessment of client appropriateness for prescribed therapy.
Proficient in documentation/EMAR maintenance to ensure accuracy and client confidentiality.
Highly skilled in IV catheter insertion and lab draws.
Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Provided necessary health education training for patients. Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
Preserved and cultivated core therapy admissions through customer relationships and provided responsive customer service.
RN Case Manager July 2012 to May 2013Simply Home Health Inc., Accurate Home Care － Chicago, IL
Provided initial and ongoing assessments to identify medical needs, level of functioning and ability to communicate and learn, including Oasis assessments at appropriate time points when applicable.
Coordinated and managed skilled nursing services to home health clients, developed, implemented and evaluated individualized care plans and advocated as liaison between healthcare providers, families of clients, and the clients themselves.
Evaluated clients for the appropriateness and safety of home infusion therapy, along with any other needed specialized nursing care.
Instructed clients and/or caregivers on the prescribed infusion therapy, self-administration and infection control.
Developed and maintained positive relationships with referring facilities, physicians and other members of care team to identify and assess client appropriateness for home infusion therapy.
Demonstrated full understanding of agency policies, legal considerations and professional ethics.
Regional Account Manager September 2011 to May 2012InTouch Health Inc － Santa Barbara, CA
As part of a regional business unit, I maximized sales productivity of robotic telemedicine medical devices and their remote presence technology platforms as well as advanced the sales process and close of business at leading healthcare systems throughout the Midwest.
Responsible for all aspects of installation, implementation and expansion of robotic telemedicine networks providing physicians, healthcare facilities and their staff with initial training as well as ongoing technical support.
Provided on going analysis of account activity and communicated strategies that achieved revenue goals and realized clinical outcomes, which exceeded customer expectations and secured contract renewal and additional sales opportunities.
Led the development of telehealth solutions with assigned clinical teams for partnered regional hospitals and clinics.
In addition, I collaborated to enhance communication, provide problem resolution and improve processes for current customer platforms.
Small Business Owner/Sales and Marketing Director July 2009 to July 2011The Pour Store Inc ThePourman.com & Drinker.com － Braham, MN
As co-owner and co-founder I successfully transitioned our wholesale high quality measured pour spout from wholesale to the retail market.
I not only led day-to-day operations but also was responsible for sales, marketing, package design, shipping, developing and maintained customer relations, and strategic development of brand awareness.
Hired and trained staff; forecasted sales, monitored performance and developed internal infrastructure to support growth strategies.
Introduced and marketed our "Gourmet Pour" at Gourmet and Gift Conventions worldwide.
ICU Shift Supervisor January 2005 to June 2009Fairview University of Minnesota Hospital Critical Care RN, Critical Care Flyer/Float RN － Minneapolis, MN
Monitored all aspects of care delivered in the ICU during assigned shift.
Assessed staffing on assigned shift to verify appropriate staffing levels.
Intervened as needed to achieve appropriate staff to patient ratio within approved staffing limits and in consideration of their care needs.
Provided the highest level of care to critically ill patients; Performed accurate multi-system assessments including: biophysical, psychosocial, environmental, self-care, education needs and discharge planning.
Acted as Critical Care Flyer RN, providing critical resources hospital-wide.
Responded to critical situations and emergency incidents in the ICU, labor and delivery, ER, PACU and medical/surgical units.
Responsible for central/invasive lines and IV starts hospital wide.
Travel Nurse January 2003 to January 2005Elite Healthcare Staffing － Maple Grove, MN
Travel Nurse January 2001 to January 2003Intrepid Healthcare Staffing － Roseville, MN
Provided top quality critical care nursing for patients facing medical challenges; Worked at multiple hospitals throughout twin city area, departments worked: ICU, ED, L&D, Pre & Post Partum, Medical Surgical, and Post- Anesthesia.
Also performed medical procedures such as blood draws, EKG's, IV insertions and wound care.
Nurse Manager January 2001 to January 2008AALFA Family Practice Clinic － White Bear Lake, MN
Functioned as administrative authority (part-time) and provide direct operational supervision of all clinic staff.
Assisted the Director/Physician by supervising staff, problem solving, initiating changes, and insuring safe patient care.
Ensured adequate and safe staffing.
Served as back-up to all roles at the clinic as needed.
Staff RN January 1998 to January 2001Kanabec Hospital － Mora, MN
Effectively managed a wide variety of patient care, emergency response and critical care need for a diverse population in this rural hospital; departments worked: medical/surgical, pediatrics, post anesthesia, emergency department, ICU, labor and delivery, and post-partum.
Education and Training
Bachelor of Science : Nursing, 2006The College of StNursing
Associate of Applied Science : Nursing, 1998Anoka Ramsey Community CollegeNursing
acute care, administrative, Anesthesia, agency, back-up, blood draws, Case Manager, Excellent communication, counseling, Critical Care, critical care nursing, client, clients, customer relations, customer service, delivery, discharge planning, disease management, EKG's, HIPAA regulations, home health, infection control, instruction, insurance, legal, Director, marketing, market, Microsoft Office, networks, nursing, package design, pain management, patient care, pediatrics, policies, PACU, problem solving, problem resolution, improve processes, quality, quality assurance, rapport, retail, robotic, safety, sales, shipping, staffing, strategic development, supervising, supervision, technical support, therapy, plan of treatment, wound care