To whom it may concern,
I have taken some time to include my work history from the food industry due to it helping in showing my experience with people. My skills include a vast, efficient and useful array of customer service, problem-solving, verbal communication and comprehension skills. I also have completed classes up to algebra 2 and have worked with re-creating formulas from curriculum into the Python programming language.
I have worked directly with cash for at least 3 years and have experience hardware and software wise with computers, mostly with Windows and some Linux, but also dealing with very basic Mac OSX Diagnostics. I can lift more than 80 lbs so carrying anything necessary for transactions or conduction of business on a daily basis will not be a problem. There have been days in the past that I've worked 6-10 hour shifts on multiple occasions standing for the full duration of the shift. I pride myself in being able to negotiate beneficial, profitable and overall valuable transactions by connecting with customers and catering specifically to their individual needs while also taking into account the needs of the business and the goals set. Attached is my resume, and as enthusiastic professional I will welcome the chance to meet with you or another representative to discuss my skills and experience and learn more about Info Reliance. You may contact me at (202)763-0365 in order to plan a meeting time. A position as a Mobile Device Provisioning Support Specialist
5+ years experience in diagnosing Windows based machines (non server)
Over 5 years experience in the use of, diagnosing, and rooting Android based phones.
Over 1 and 1/2 years experience in the use of Ubuntu based computers.
Familiar with internal components of modern desktops, smartphones, tablets and laptops.
Familiar with Windows XP, 7, 8(and 8.1), 10
Familiar with Microsoft Word and PowerPoint.
Familiar with Android OS 2.3+, IOS 7+ and most other smartphone phone firmware.
Familiar with building Desktops, and with each individual component of a modern PC.
Retail Sales Representative December 2014 to July 2015
Informing on their best options to quit or reduce their smoking habits.
Keeping a consistent knowledge of voltage, amperage, resistance, and battery safety on tap so that I can advise customers on their experience and risks.
Maintaining knowledge of individual devices, features, internal and external specifications and cross compatibility.
Training myself to rebuild, maintain and upgrade customers and our own personal vaping equipment.
My job description when I started included: Repairing, backing up, restoring(wiping) and upgrading all major economically repairable devices, most manufacturers including but not limited to: LG, Samsung, HTC, Apple, Sony, Asus, Gateway, Dell, Acer, Lenovo, Toshiba, Blackberry, RCA, Amazon, Microsoft, Huawei, and Blu I also was required to complete a few other duties, including but not limited to.
Answering phones and consulting customers.
Working front desk and handling cash.
Answering a business email associated with me directly.
Providing tailored advice on Android software specific issues.
I had basic repair skills that actually extended through self taught methods.
Eventually I got promoted around January 2014 to Assistant Manager and Lead Technician.
This added some other roles and also implemented some other skills.
My final job description as of late has been: Completing soldering repairs.
Responding to the stores email.
Handle quotes and appointments through our web based POS.
Handling the entire PC and Macintosh Diagnostic workload.
Training technicians on all of my skillsets to even out the workload.
Handle potential and actual customer escalations.
Repairing damaged mainboards.
Running payroll for our employees at the shop on a bi-weekly basis.
Consulting customer on the best option to get a new device or get the device repaired and in some cases, offer manufacturer and/or carrier pricing for replacement with owner authorization on a daily basis.
Completing marketing runs which required the use of navigation, trust with a store credit card, and hours spent away from the shop with a single general objective unsupervised.
On a bi-weekly basis Placing parts orders using knowledge of device to pick and purchase the best component available on the open market to complete the task at hand.
This also included comparison shopping on a daily basis.
Completing an accurate parts inventory multiple times weekly as well as placing restock orders in excess of $2500 without supervision or approval in-line with a dynamic and ever changing budge.
This required sound decision making skills and sales predictions and calculations to complete successfully.
There are a lot of skills and duties that I have not listed for fear of thes descriptions (especially for my current job) from becoming overfilled.
I have attempted to capture the larger more important parts of my skills in the last two experience sections, and in the "Summary of skills section." I have had weeks when I have worked 60+ hours to ensure the job gets done correctly the first time.
Even when it isn't completed correctly, my damage control and customer experience recovery skills serve me well to improve the situation if not turn it completely around.
Assistant Manager and Lead Technician June 2013 to CurrentuBreakiFix Professional Smartphone Repair
Customer Service Representative March 2013 to June 2013Cricket Communications － Washington, DC
Responsible for troubleshooting, upselling and having knowledge of Android, Blackberry, HTC, LG, ZTE, Alcatel, and Kyocera devices.
Responsible for handling cash transaction with customers as well as counting maintaining, and Securing a cash drawer at most times.
Trained in use of a desktop POS with a proprietary interface to complete transactions.
Responsible for small loss prevention through securely storing products being sold using various tools.
DC Vape Joint(Electronic Cigarette Shop).
Education and Training
high school throughout various institutions : General EducationGeneral Education
DiplomaDC G.E.D. Testing Center
Sumner School Museum and Archives － NW
Acer, Apple, Assistant Manager, Basic, bi, handling cash, Consulting, credit, customer service experience, DC, decision making, Dell, Desktops, detail oriented, email, features, Gateway, inventory, laptops, loss prevention, Macintosh, marketing, market, PowerPoint, Windows, Windows XP, Microsoft Word, Motherboard, navigation, OS 2.3, payroll, pick, POS, power supply, pricing, repairs, Repairing, safety, sales, soldering, sound, supervision, Technician, Answering phones, phones, phone, Toshiba, troubleshooting, upgrading, upgrade