retail banker resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile

To obtain a position where I can utilize my educational background, interpersonal skills and practical experience Summary and Qualification: Bilingual individual with extensive experience in Customer Service Trained others in the use of applications High level of written and oral communication skills Creative ability to solve unusual or difficult problems Demonstrated ability to meet deadlines and set priorities Oral and written proficiency in Spanish Experience with Microsoft Windows (Word, Excel, and Power Point)

Exceptional Payroll Administrator with a background in finance seeks to provide administrative, accounting and payroll support to an energetic human resources or finance department.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

  • Federal and state tax regulations
  • Record-keeping
  • I-9 documentation
  • Accounts payable
  • Internal controls
  • Microsoft applications
  • Excellent writing skills
  • Research support
  • Analytical skills
  • Independent worker
  • Time management
  • Attention to detail
  • Exceptionally organized
  • Relationship building
  • Inventory control procedures
  • Employee scheduling
  • Cash handling accuracy
  • Banking and financial services background
  • Organized
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Flexible schedule
  • Customer- and service-oriented
  • POS systems
  • Ability to mediate disputes
  • Listening skills
  • Reading comprehension skills
  • Written and oral communication skills
  • Energetic self-starter
  • MS Office
  • Results-oriented
  • Reliable and punctual
  • Bilingual in [language]
  • Strong sense of banking ethics
  • Practiced knowledge of bank security systems
  • Currency and coin counter
  • Cash dispenser operation
  • Safe and vault operation
  • Reliable
  • Excellent communication skills
  • Friendly
  • Energetic
  • Approachable
  • Team player
  • Strong work ethic
  • Quick learner
  • Approachable
  • Basic clerical knowledge
  • Typing speed [number] WPM
  • Barcode scanning
  • Reliable and dependable
  • Positive outlook
  • Cheerful and energetic
  • Team leadership
  • Resolution-oriented
  • Staff training and development
  • Store opening and closing procedures
  • Conflict resolution skills
  • Recruiting and interviewing
  • Six Sigma Certification
  • Lean manufacturing and design
  • Certified Production and Inventory Control Manager (CPIM)
  • Troubleshooting and problem solving
  • Hiring and retention
  • Training and development
  • Recruiting
  • Compensation/payroll
  • Employee relations
  • Compensation administration
  • Personnel records maintenance
  • Affirmative Action compliance
  • New hire orientation
  • Exceptional interpersonal skills
  • Innovative
  • OSHA inspections
  • Critical thinker
  • Detail oriented
  • Large cash/check deposits expert
  • Sharp problem solver
  • Opening/closing procedures
  • Financial reporting
  • Cash handling
  • Financial analysis
  • Advanced accounting background
  • Cash flow analysis
  • Application of GAAP regulations
  • Schedule management
  • Thrives under pressure
  • Adobe software
  • PeopleSoft knowledge
Relevant Experience


  • Supervised team of three staff members.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.

Fulfilled all supervisory duties when Store Manager was on vacation.

2012 to Current Retail Banker Nicolet National Bank | Marquette, MI,
  • Process deposits, withdrawals and transfers to and from customers' accounts
  • Renew license plate stickers
  • Issue money orders and cashier's checks
  • Assist customers over the phone and in person with questions about their account
  • Balance teller drawer in the morning and at the end of the day
  • Assist in afternoon balancing
  • Balance and replenish the ATM
  • Redeem bonds
  • Process cash advances
  • Open and close checking accounts, savings accounts, IRAs and certificates of deposit
  • Print account statements
  • Process property tax payments
  • Perform quarterly key audits
  • Assist with safe boxes
  • Process wire transfers
  • Sort, scan, and file paperwork
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
08/2007 to 2012 Accounting Room Auditor Boyd Gaming, Inc. | Las Vegas, NV,
  • Customer Service Cashier
  • Conducted daily and monthly audits that assessed control effectiveness
  • Prepared, balanced and audited the Daily Sales Report
  • Identified internal control discrepancies
  • Researched discrepancies in report statements and reported it to corporate
  • Balanced the safe in the morning and end of day
  • Maintained cashier variances
  • Provided assistance to customers over the phone
  • Helped solve problems that affected the store's service, efficiency and productivity
  • Trained Cashiers and Supervisors
  • Ensured that the schedules and payroll budgets were in compliance with company standards
  • Submitted payroll at the end of the week
  • Used PeopleSoft Workbrain
  • Orientated new Associates
  • Completed all required documentation including I-9 verification form
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Completed weekly schedules according to payroll policies.
  • Trained staff to deliver outstanding customer service.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Recruited, hired, developed and retained retail talent for the company.
  • Processed all sales transactions accurately and in a timely fashion.
  • Operated a cash register to process cash, check and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Facilitated monthly and quarterly physical inventory counts.
  • Hired and trained all sales staff for new store location.
  • Mentored, coached and trained [Number] team members.
  • Identified inefficiencies and made recommendations for process improvements.
  • Recruited, hired and trained [Number] new employees for [Department] and [Department].
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Identified staff vacancies and recruited, interviewed and selected applicants.
08/2006 to 09/2007 Cashier Hidden Faces Beauty Salon | City, STATE,
  • Balanced the end of the day financial statements
  • Provided assistance to customers and stylists
  • Recorded and paid stylists at the end of the week
03/2005 to 07/2006 Cashier/Waitress At's-A-Nice Pizzeria | City, STATE,
  • Opened and closed the restaurant
  • Balanced the end of the day financial statements
  • Served customers
  • Worked as a team to increase efficiency
Expected in Bachelor's | Business Administration DePaul University, Chicago, IL GPA:
DePaul University Chicago, IL Sept 2006 - Nov 2011 Bachelor's Degree Major: Business Administration
Expected in MBA | Accounting & Human Resources Lewis University, Romeoville, IL GPA:

Lewis University Romeoville, IL January 2013 - Current

MBA Major: Accounting & Human Resources

[Number] GPA


Oral and written proficiency in Spanish

Bilingual Spanish/English


Audits, Cashier, Accounting, Budgets, Customer Service, Daily Sales, Documentation, Payroll, Peoplesoft, Receptionist, Retail Sales, Sales, Sales Report, Cash, File, Payments, Property Tax, Retail, Retail Marketing, Their Account, Financial Statements, Human Resources, Increase, Waitress

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Resume Overview

School Attended

  • DePaul University
  • Lewis University

Job Titles Held:

  • Retail Banker
  • Accounting Room Auditor
  • Cashier
  • Cashier/Waitress


  • Bachelor's
  • MBA

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