Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Ambitious Senior Teller with 16 years of experience. Extensive computer knowledge and excellent customer service skills. Accurate, organized and calm under pressure. Outstanding leadership and training skills.
Skills
Advertising
Conflict Resolution
Customer Care
Direct Sales
Marketing
Recruiting
Team Management
Team Player
Time Management
Relationship building and management
Loans
Consumer banking specialist
Strong account analysis skills
Compliance, banking laws and regulations
Night and safe deposit procedures
Accounting systems and software
Cash handling
Equipment monitoring
Process improvements
Maintenance and repair
Equipment setup
Electronic and stationary surveillance
Quality control enhancement
Incidents management
Mediation
Business growth and retention
Work History
Retail Banker, 01/2018 - 11/2019 Nicolet National Bank – Rhinelander, WI,
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Served needs of more than 150+ customers in busy Retail banking environment.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Promoted products or services to each customer to consistently achieve sales targets.
Opened accounts with cross sale ratio of 9 products opened.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Assisted estimated 90+ customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Coordinated daily cash reconciliation in high-volume location.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Processed quarterly vault and ATM audits with zero error rate.
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Received regional branch recognition award for 62% sales increase.
Sales Account Manager, 09/2015 - 06/2017 Air Products And Chemicals – La Salle, IL,
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Obtained and evaluated credit information about prospective customers
Oversaw sales forecasting, goal setting and performance reporting for all accounts
Organized joint sales calls with current customers and outside vendors
Built client relationships by acting as liaison between customer service and sales teams
Trained peers and management team on internal system supports and implementation plans
Anticipated clients' needs by staying in touch on regular basis
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
Created proposals for new and repeat customer business transactions
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
Established 42 new accounts in only 1 months through successful client development
I was doing Media-Marketing,advertising,Direct Sales, Recruiting and Personally Training individuals for working both in field and office
Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
Trained and mentored 100+ new personnel hired to fulfill various roles
Supervised and led employees to high performance levels in cross-functional matrix management structure
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Implemented brand and demand strategies to meet revenue targets for business services and products
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
General Manager, 01/2008 - 08/2013 4 Precision Marketing Corp – City, STATE,
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Exceeded regional annual sales target by 76%
Led company to successful product launch and growth by developing initial product road map and go-to-market strategy
Education
Bachelor's Degree: Computer Forensics, Expected in 2013 - DeVry University - San Antonio, TX, GPA:
High School: , Expected in 2003 - Thomas Clark High School - San Antonio, TX, GPA:
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