Retail Banker Resume Example
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RETAIL BANKER
Professional Summary
Detailed and results oriented employee helping companies build and sustain a loyal customer base. Committed to assisting management in providing impeccable service; excellent time management and organizational skills. Experienced in client services, and troubleshooting. Punctual, accurate, and highly professional in both appearance and demeanor; experienced addressing customers of a diverse background.
Skills
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Work History
04/2018 to Current
Retail BankerWoodforest Bank – Wharton , TX
- Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations.
- Performs opening, closing, and other branch servicing duties.
- Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed.
- Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
- Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.
- Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
- Enhances customer satisfaction and the professional reputation of the bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
- Practices branch security procedures and protects customer confidentiality and privacy.
10/2017 to 04/2018
Customer Service RepresentativeHenry Schein – Ohio Area , OH
- Consistently provide customer service with courtesy, integrity and efficiency to meet and exceed corporate customer and Company expectations
- Receive and respond to incoming calls, emails, and written correspondence in a timely and professional manner
- Operate as a consultant and key resource for internal and external customers regarding products, services, and operations
- Draft written responses to communications received via phone, email, facsimile, and mail, proofing correspondence for spelling, grammar, and formatting.
- Effectively communicate with customers and other employees by composing accurate, prompt, and effective responses.
- Independently resolve common issues and collect detailed information to aid in decision making efforts.
- Accurately enter, process, and follow up on orders for corporate client
- Effectively utilize systems for inventory management, reporting, and online ordering.
- Perform data entry in an accurate, detailed, and timely fashion into the appropriate systems
- • Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls.
02/2016 to 10/2017
Optician/ReceptionistAmericas Best Contacts And Eyeglasses – City , STATE
- Performed duties in such a manner as not to jeopardize the safety and health of themselves, fellow- associates, customers, the public, or the environment
- Completed referral forms and follow-up paperwork as required
- Ordered and maintain supplies and pharmaceuticals needed by doctors
- Maintained a professional atmosphere and appearance of doctor's exam lane and pre-test room
- Participated in regularly scheduled mandatory communication meetings to keep informed of changes in the store and corporate policies
- Coordinated the delivery of eye wear products to customers according to guidelines.
- Accurately Maintained patient file jackets and medical records and neat and orderly front desk and waiting room
- Schedule and confirm appointments, follow-up visits and classes.
05/2012 to 01/2016
Theater SupervisorAMC Theaters – City , STATE
- Make certain guest service is friendly, helpful and fast
- Maintain facilities that are clean, safe and in good repair.
- Provide an experience that is comfortable, distraction-free and picture-perfect
- Assist with other functions as instructed by the General Manager
- Ensure the security of all box office cash and tickets
- Perform daily box office maintenance duties and complete various reports as needed
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts: PsychologyUniversity of Houston - City
High School DiplomaBoltonHigh School - City
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Resume Overview
School Attended
- University of Houston
- BoltonHigh School
Job Titles Held:
- Retail Banker
- Customer Service Representative
- Optician/Receptionist
- Theater Supervisor
Degrees
- Bachelor of Arts : Psychology
High School Diploma
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