Detailed and results oriented employee helping companies build and sustain a loyal customer base. Committed to assisting management in providing impeccable service; excellent time management and organizational skills. Experienced in client services, and troubleshooting. Punctual, accurate, and highly professional in both appearance and demeanor; experienced addressing customers of a diverse background.
Skills
Relationship building and management
Cash Handling
Rapid 10-key data entry
Strategic sales knowledge
Professional telephone demeanor
Accounting systems and software
Strong account analysis skills
Inbound and Outbound Calling
Key holder experience
Education
University of HoustonHouston, Expected in – –Bachelor of Arts:Psychology - GPA:
BoltonHigh SchoolAlexandria, LA, Expected in – –High School Diploma: - GPA:
Work History
Woodforest Bank - Retail Banker Wharton, TX, 04/2018 - Current
Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations.
Performs opening, closing, and other branch servicing duties.
Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed.
Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.
Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
Enhances customer satisfaction and the professional reputation of the bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
Practices branch security procedures and protects customer confidentiality and privacy.
Henry Schein - Customer Service Representative Ohio Area, OH, 10/2017 - 04/2018
Consistently provide customer service with courtesy, integrity and efficiency to meet and exceed corporate customer and Company expectations
Receive and respond to incoming calls, emails, and written correspondence in a timely and professional manner
Operate as a consultant and key resource for internal and external customers regarding products, services, and operations
Draft written responses to communications received via phone, email, facsimile, and mail, proofing correspondence for spelling, grammar, and formatting.
Effectively communicate with customers and other employees by composing accurate, prompt, and effective responses.
Independently resolve common issues and collect detailed information to aid in decision making efforts.
Accurately enter, process, and follow up on orders for corporate client
Effectively utilize systems for inventory management, reporting, and online ordering.
Perform data entry in an accurate, detailed, and timely fashion into the appropriate systems
• Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls.
Americas Best Contacts And Eyeglasses - Optician/Receptionist City, STATE, 02/2016 - 10/2017
Performed duties in such a manner as not to jeopardize the safety and health of themselves, fellow- associates, customers, the public, or the environment
Completed referral forms and follow-up paperwork as required
Ordered and maintain supplies and pharmaceuticals needed by doctors
Maintained a professional atmosphere and appearance of doctor’s exam lane and pre-test room
Participated in regularly scheduled mandatory communication meetings to keep informed of changes in the store and corporate policies
Coordinated the delivery of eye wear products to customers according to guidelines.
Accurately Maintained patient file jackets and medical records and neat and orderly front desk and waiting room
Schedule and confirm appointments, follow-up visits and classes.
AMC Theaters - Theater Supervisor City, STATE, 05/2012 - 01/2016
Make certain guest service is friendly, helpful and fast
Maintain facilities that are clean, safe and in good repair.
Provide an experience that is comfortable, distraction-free and picture-perfect
Assist with other functions as instructed by the General Manager
Ensure the security of all box office cash and tickets
Perform daily box office maintenance duties and complete various reports as needed
Identified and communicated customer needs to supply chain capacity and quality teams.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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