(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Detailed and results oriented employee helping companies build and sustain a loyal customer base. Committed to assisting management in providing impeccable service; excellent time management and organizational skills. Experienced in client services, and troubleshooting. Punctual, accurate, and highly professional in both appearance and demeanor; experienced addressing customers of a diverse background.

  • Relationship building and management
  • Cash Handling
  • Rapid 10-key data entry
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Accounting systems and software
  • Strong account analysis skills
  • Inbound and Outbound Calling
  • Key holder experience
University of Houston Houston, Expected in Bachelor of Arts : Psychology - GPA :
BoltonHigh School Alexandria, LA, Expected in High School Diploma : - GPA :
Work History
Woodforest Bank - Retail Banker
Wharton, TX, 04/2018 - Current
  • Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations.
  • Performs opening, closing, and other branch servicing duties.
  • Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed.
  • Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
  • Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques.
  • Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs.
  • Enhances customer satisfaction and the professional reputation of the bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
  • Practices branch security procedures and protects customer confidentiality and privacy.
Henry Schein - Customer Service Representative
Ohio Area, OH, 10/2017 - 04/2018
  • Consistently provide customer service with courtesy, integrity and efficiency to meet and exceed corporate customer and Company expectations
  • Receive and respond to incoming calls, emails, and written correspondence in a timely and professional manner
  • Operate as a consultant and key resource for internal and external customers regarding products, services, and operations
  • Draft written responses to communications received via phone, email, facsimile, and mail, proofing correspondence for spelling, grammar, and formatting.
  • Effectively communicate with customers and other employees by composing accurate, prompt, and effective responses.
  • Independently resolve common issues and collect detailed information to aid in decision making efforts.
  • Accurately enter, process, and follow up on orders for corporate client
  • Effectively utilize systems for inventory management, reporting, and online ordering.
  • Perform data entry in an accurate, detailed, and timely fashion into the appropriate systems
  • • Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls.
Americas Best Contacts And Eyeglasses - Optician/Receptionist
City, STATE, 02/2016 - 10/2017
  • Performed duties in such a manner as not to jeopardize the safety and health of themselves, fellow- associates, customers, the public, or the environment
  • Completed referral forms and follow-up paperwork as required
  • Ordered and maintain supplies and pharmaceuticals needed by doctors
  • Maintained a professional atmosphere and appearance of doctor’s exam lane and pre-test room
  • Participated in regularly scheduled mandatory communication meetings to keep informed of changes in the store and corporate policies
  • Coordinated the delivery of eye wear products to customers according to guidelines.
  • Accurately Maintained patient file jackets and medical records and neat and orderly front desk and waiting room
  • Schedule and confirm appointments, follow-up visits and classes.
AMC Theaters - Theater Supervisor
City, STATE, 05/2012 - 01/2016
  • Make certain guest service is friendly, helpful and fast
  • Maintain facilities that are clean, safe and in good repair.
  • Provide an experience that is comfortable, distraction-free and picture-perfect
  • Assist with other functions as instructed by the General Manager
  • Ensure the security of all box office cash and tickets
  • Perform daily box office maintenance duties and complete various reports as needed
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Resume Overview

School Attended

  • University of Houston
  • BoltonHigh School

Job Titles Held:

  • Retail Banker
  • Customer Service Representative
  • Optician/Receptionist
  • Theater Supervisor


  • Bachelor of Arts
  • High School Diploma

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