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Retail Resume Example

Resume Score: 90%

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RETAIL
Summary

Motivated professional with 7+ years in food and beverage experience in casual and fine dining. Plus 6+ years experience in Customer Service and Sales

Experienced Customer Service Professional
Highlights
  • Food and beverage handling expert
  • Strong customer relationship builder
  • Ability to handle fast-paced environment
  • Math calculations aptitude
  • Ability to handle/resolve problems
  • Good personal hygiene
  • Written and oral communication skills
  • Team-oriented
  • Strong restaurant serving experience
  • Well groomed
  • Cash handling
  • Food handling knowledge
  • Proven success in up-selling
  • Banquet operations and off-site catering expert
  • Excellent guest service skills
  • Consistently complies with polices and procedures
  • Able to work with hands continuously
  • Able to work in a fast paced environment
  • Able to regularly lift/move up to 25-50 lbs
Education and Training
High School Diploma: Diploma2004Steel Vally High Munhall, PA, United States

3.2 GPA

Experience
Retail11/2014ExpressHomestead , PA

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept the showroom clean and maintained neat, orderly product displays.Built and maintained effective relationships with peers and upper management.Informed customers about all product lines and services offered by the company.

d

Waitress/Hostess01/2011 to 01/2014P.F Changs China BistroHomestead, PA

Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesChecked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tablesCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashInspected dining and serving areas to ensure cleanliness and proper setupKept drink stations clean and ready for serviceLocated items requested by customersPerformed serving, cleaning, and stocking duties in establishmentsPrepared and served hot and cold beveragesPrepared coffee-based and other beverages on request; serve prepared pastries and other food itemsFacilitated prompt and accurate seating and service of all guests.Received frequent customer compliments for going above and beyond normal duties.Maintained a professional tone at all times, including during peak rush hours.Maintained neat and attractive bakery food cases.Continually kept carpets and floor clear of debris.

Housekeeper01/2009 to 01/2011Sheraton HotelHomestead, PA

Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Spot cleaned carpets using industrial carpet cleaner.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Set up and cleaned banquet and conference rooms.Supplied guests with extra towels and toiletries when requested.Informed supervisor when supplies were low.Replenished guest supplies and amenities.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Delivered special request items such as cribs to guest rooms.Swept and vacuumed floors, hallways and stairwells.Replenished hotel amenities such as drinking glasses and writing supplies.Cleaned rooms to the satisfaction of all clients.

Languages

Spanish

English

Skills

8 Years Customers Service and Sales Experience

2 Employee of the Month Awards

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Express
  • P.F Changs China Bistro
  • Sheraton Hotel

School Attended

  • Steel Vally High

Job Titles Held:

  • Retail
  • Waitress/Hostess
  • Housekeeper

Degrees

  • High School Diploma : Diploma 2004

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