Motivated professional with 7+ years in food and beverage experience in casual and fine dining. Plus 6+ years experience in Customer Service and Sales
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Kept the showroom clean and maintained neat, orderly product displays.Built and maintained effective relationships with peers and upper management.Informed customers about all product lines and services offered by the company.
Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesChecked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or servingCleaned bars, work areas, and tablesCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashInspected dining and serving areas to ensure cleanliness and proper setupKept drink stations clean and ready for serviceLocated items requested by customersPerformed serving, cleaning, and stocking duties in establishmentsPrepared and served hot and cold beveragesPrepared coffee-based and other beverages on request; serve prepared pastries and other food itemsFacilitated prompt and accurate seating and service of all guests.Received frequent customer compliments for going above and beyond normal duties.Maintained a professional tone at all times, including during peak rush hours.Maintained neat and attractive bakery food cases.Continually kept carpets and floor clear of debris.
Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Spot cleaned carpets using industrial carpet cleaner.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Kept utility sink rooms in clean, neat and orderly condition.Set up and cleaned banquet and conference rooms.Supplied guests with extra towels and toiletries when requested.Informed supervisor when supplies were low.Replenished guest supplies and amenities.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Delivered special request items such as cribs to guest rooms.Swept and vacuumed floors, hallways and stairwells.Replenished hotel amenities such as drinking glasses and writing supplies.Cleaned rooms to the satisfaction of all clients.
8 Years Customers Service and Sales Experience
2 Employee of the Month Awards
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