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Restaurant Manager, Banquet Captain and Server Resume Example

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RESTAURANT MANAGER, BANQUET CAPTAIN AND SERVER
Summary
Employer focused, while reflecting your potential. Changes for each position being applied.
Experience
September 2010
to
Current
The Roycroft Inn and RestaurantRestaurant Manager, Banquet Captain and Server
  • Progressive work history in high-end customer service facility including but not limited to Management Accomplish restaurant human resource objectives by orientating, assigning, training, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer service standards Assist in handling irate customers Customer Service Successful experiences operating as stand-alone individual and as part of high performing work team Manage independently over 40 large-scale events per year for a variety of service lines ranging from 50 to 200 attendees requiring high-level service (business meetings and special events) Responsible for organization of forming teams to ensure memorable events are well planned and smoothly accomplished to customers specifications and satisfaction Prepare the dining rooms to create the perfect atmosphere and experience for various types of occasions with freedom to design and create Promote our menu, historical setting and events through word of mouth and digitally, measured with positive results and feedback Ensured provisions of service in terms of order accuracy and time management Training Train employees thoroughly and successfully meeting the high standards of The Roycroft.
  • Success of training based on employee performance evaluations and continued employment Communicate empathetically with customers and other staff to solve any problems that arise to create a solution in which all parties are satisfied.
May 2011
to
September 2011
East Aurora Highway Department
May 2012
to
September 2012
Seasonal Help
  • Flag Motorists to warn them of obstacles or repair work ahead, while adhering to all safety regulations of the town Set out signs and cones around work areas to divert traffic Drive town trucks to transport crews and equipment to work sites Perform roadside and Town Park landscaping work, such as clearing weeds brush and trimming trees Dump, spread, and tamp asphalt, to repair joints and patch broken pavement Using strong communication skills to convey information effectively while completing a given task Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems that regularly arise at any given task Managing one's own time and the time of others to meet the required deadlines for certain tasks Obtaining and seeing to the appropriate use of equipment, facilities and materials needed to do certain work Responsible for continued reputation of the Town of East Aurora Using all safety precautions for myself and others from start to completion on a task Maintaining a high level of trust from my supervisors, working diligently and effectively without constant supervision.
September 2008
to
August 2010
John and Mary's Pizzeria
  • Multiple responsibilities, including but not limited to: Cashier, Food Preparer and Delivery Man Greet customers, take orders, assemble order and receive payments Handled currency and credit transactions quickly and accurately Followed procedures for safe food preparation, assembly and presentation Preparing dough and making pizzas according to orders and in recorded time Clean counter surfaces, tables and chairs Maintain ovens and other equipment utensils Deliver pizzas and other orders in the absence of the delivery people or in the event of high customer traffic Backing up other team members during weekends and holidays Assisting management with inventory control and stock ordering Provide initial training to new team members Built loyal clientele through friendly interactions and consistent appreciation Resolved complaints promptly and professionally.
Education
May 2015
Buffalo State CollegeBachelor's Degree: Criminal JusticeCriminal Justice
May 2012
Erie Community CollegeAssociates Degree: Criminal JusticeCriminal Justice
June 2010
East Aurora High SchoolDiploma
Skills
Cashier, coaching, Strong Communication Skills, counseling, credit, clientele, Customer Service, Delivery, Train employees, special events, human resource, inventory control, Law Enforcement, logic, Managing, materials, meetings, word, Police, quality, safety, scheduling, strategic, strategic plans, supervision, tables, time management
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Resume Overview

Companies Worked For:

  • The Roycroft Inn and Restaurant
  • East Aurora Highway Department
  • John and Mary's Pizzeria

School Attended

  • Buffalo State College
  • Erie Community College
  • East Aurora High School

Job Titles Held:

  • Restaurant Manager, Banquet Captain and Server
  • Seasonal Help

Degrees

  • Bachelor's Degree : Criminal Justice
    Associates Degree : Criminal Justice
    Diploma

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