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Restaurant Manager Resume Example

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RESTAURANT MANAGER
Professional Summary

Talented leader offering over 11 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Skills
  • Passion for customer satisfaction
  • Natural leader
  • Food service background
  • Conflict resolution techniques
  • Staff Management
Work History
Restaurant Manager, 05/2018 to Current
The Cheesecake Factory – Arcadia , CA
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Server, 10/2016 to 05/2018
Edgewood Summit – Charleston , WV
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Organized dining area based on reservations, minimizing waiting times.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
Cook, 10/2012 to 05/2016
Bakers Square – Chicago , IL
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Cooked all menu items according to specified instructions.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Managed opening and closing shift kitchen tasks.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
Cook, 09/2009 to 11/2013
Bakers Square – Inverness , IL
Education
High School Diploma: 06/2007
Canandaigua Academy - City, State
Elaboration

I would love to discuss and elaborate on my work history including duties, different jobs and skills that have been acquired, and the road that I have taken to get to where I am today.

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Completeness
  • Measurable results

Resume Overview

School Attended

  • Canandaigua Academy

Job Titles Held:

  • Restaurant Manager
  • Server
  • Cook

Degrees

  • High School Diploma : 06/2007

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