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Restaurant Bookkeeper, Business Administrator and Social Media Coordinator Resume Example

Resume Score: 80%

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  • https://www.linkedin.com/in/matthoran/
RESTAURANT BOOKKEEPER, BUSINESS ADMINISTRATOR AND SOCIAL MEDIA COORDINATOR
Professional Summary

Driven Digital News Editor with 10 years of expertise in assigning, shaping and creating top-notch news websites. Effective leader skilled at directing qualified and highly regarded team in producing top-quality work. Dedicated to covering all relevant news with speed and accuracy to maximize reader base and increase bottom-line profits. In addition, 15 years working in the hospitality industry delivering excellent guest satisfaction and happiness.

Skills
  • Highly analytical and creative professional with over 15 years of experience in digital news editing and social media
  • Digital Media & Corporate Communications
  • News Editorial
  • Experienced in detecting and fixing errors in spelling, punctuation, and syntax to improve readability. Adept
  • Content Writing & Development
  • Media Relations Development
  • Public Affairs
  • Digital Platforms Management
  • Project Management
  • Team Leadership
  • Corporate Communications, Project Management
  • Guest Services and Hospitality
  • Restaurant Management
  • Bookkeeping
  • Proficient in Microsoft Office, SharePoint, Adobe Photoshop, Audition, and Final Cut Pro.
Work History
Restaurant Bookkeeper, Business Administrator and Social Media Coordinator09/2008 to CurrentBonefish Grill, Ashburn, VA
  • Develop social media content to attract, update, and retain guests.
  • Manage social media review sites, including Yelp, Facebook and TripAdvisor to acquire guest feedback on Ashburn, Virginia store services.
  • Led a team of 35 front-of-house staff by formulating employees schedule and providing effective training.
  • Accomplished top sales for several years with a focus on complete customer satisfaction.
  • Selected as head coordinator of training, scheduling and mainly the sales revising tracker set-up in 2017 to enhance the easiness of sales recordings.
  • Leader of FOH staff converting operations from dining to to-go during the 2020 COVID pandemic. Transitioned to carry-out system and helped increase to-go sales by 33% for several months.
Guest Relations and Experience05/2002 to CurrentWalt Disney Parks & Resorts, Orlando, FL

I ensured the authenticity of ticketing media by effectively cooperating with parks advisory/assurance and audit departments as well as assisted with transaction investigations involving invalid, fraudulent, and susceptible ticketing media. I observed re-bookings and other Walt Disney World restaurant connections. Facilitated and supported guests via Disney's "MyMagic+" application. Managed Guests' vacation enhancement experiences by operating and implementing the My Disney Experience" website and mobile application. Engaged and managed Disney park events/convention operations, special holiday events, and run Disney races.

• Diagnosed and resolved back-end IT failures various times while facilitating and obliging guests during technical challenges.

• Led rebooking of Epcot restaurants in 2007 and 2008 during unexpected construction delays as well as managed rebooking in 2011 during emergency maintenance in The Living Seas building.

• Detected and resolved $25,000 error on an annual pass glitch, stemming from an IT error that allowed guests to enter parks with no expiration date.

• Provided well-organized coordination to the runDisney for the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.

Digital Content Producer02/2012 to 02/2015USA Today Network and USAToday.com, Washington, DC
  • Performed copy-editing and emended articles for allotted space by fixing grammar problems.
  • Grabbed and implemented quick editorial decisions for article importance and editing on local newspapers in compliance with overnight deadlines.
  • Consolidated Gannett's local news services with transition to PRESTO news operating system.
  • Improved overnight transition by determining and resolving HTML, CMS, and formatting problems.
  • Uploaded and displayed videos and photo galleries.
  • Finalized editorial decisions of overnight breaking news; Aurora theater shooting, Pope Benedict XVI's resignation, the Boston Marathon bombings and the George Zimmerman verdict.
  • Headed top News stories for local news sites.
  • Developed top 5 newsletters for desktops, tablets, and smartphones for various Gannett newspapers on paid subscription service.
  • Spearheaded USA Today's nightly marketing advertisement validation ensuring proper appearance and functioning of clients.
Media Coordinator08/2007 to 05/2008NBC News And FAU, Boca Raton, FL
  • Facilitated and supported guests via Disney's "MyMagic+" application.
  • Managed Guests and colleagues vacation enhancement experiences by operating and implementing My Disney Experience" website and mobile application.
  • Assured authenticity of ticketing media by effectively cooperating with parks advisory / assurance and audit departments as well as assisted with transaction investigations involving invalid, fraudulent and susceptible ticketing media.
  • Engaged and managed Disney park events / convention operations, special holiday events, and run Disney races.
  • Provided well- organized coordination to the runDisney for the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.
  • Oversaw re-bookings and other Walt Disney World restaurants connections.
  • Diagnosed and resolved backend IT failures various times while facilitating and obliging guests during collapse.
  • Led rebooking of Epcot restaurants in 2007 and 2008 during unexpected construction delays as well as managed rebooking in 2011 during emergency maintenance in The Living Seas building.
  • Detected and resolved $25,000 error on an annual pass glitch, stemming from an IT error that allowed guests to enter parks with no expiration date.
Education
Georgetown University, Washington, DCMaster's Degree, Journalism
Georgetown University, WashingtonMaster's Degree, Public Relations & Corporate Communications
Florida Atlantic University, Boca Raton, FLBachelor of Arts, Multimedia Journalism

Cum Laude

New York University, New York, NYCertificate , Fundamentals of Global Sports Management, 12/2020
Stanford University, Stanford, CACertificate, Partnering With The Public And Patients in Medical, 04/2020
Florida Atlantic University, Boca Raton, FLCertificate, Hospitality & Tourism Management , 05/2020
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bonefish Grill
  • Walt Disney Parks & Resorts
  • USA Today Network and USAToday.com
  • NBC News And FAU

School Attended

  • Georgetown University
  • Florida Atlantic University
  • New York University
  • Stanford University

Job Titles Held:

  • Restaurant Bookkeeper, Business Administrator and Social Media Coordinator
  • Guest Relations and Experience
  • Digital Content Producer
  • Media Coordinator

Degrees

  • Master's Degree , Journalism
    Master's Degree , Public Relations & Corporate Communications
    Bachelor of Arts , Multimedia Journalism
    Certificate , Fundamentals of Global Sports Management 12/2020
    Certificate , Partnering With The Public And Patients in Medical 04/2020
    Certificate , Hospitality & Tourism Management 05/2020

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