Restaurant Bookkeeper, Business Administrator and Social Media Coordinator Resume Example
- https://www.linkedin.com/in/matthoran/
Driven Digital News Editor with 10 years of expertise in assigning, shaping and creating top-notch news websites. Effective leader skilled at directing qualified and highly regarded team in producing top-quality work. Dedicated to covering all relevant news with speed and accuracy to maximize reader base and increase bottom-line profits. In addition, 15 years working in the hospitality industry delivering excellent guest satisfaction and happiness.
- Highly analytical and creative professional with over 15 years of experience in digital news editing and social media
- Digital Media & Corporate Communications
- News Editorial
- Experienced in detecting and fixing errors in spelling, punctuation, and syntax to improve readability. Adept
- Content Writing & Development
- Media Relations Development
- Public Affairs
- Digital Platforms Management
- Project Management
- Team Leadership
- Corporate Communications, Project Management
- Guest Services and Hospitality
- Restaurant Management
- Bookkeeping
- Proficient in Microsoft Office, SharePoint, Adobe Photoshop, Audition, and Final Cut Pro.
- Develop social media content to attract, update, and retain guests.
- Manage social media review sites, including Yelp, Facebook and TripAdvisor to acquire guest feedback on Ashburn, Virginia store services.
- Led a team of 35 front-of-house staff by formulating employees schedule and providing effective training.
- Accomplished top sales for several years with a focus on complete customer satisfaction.
- Selected as head coordinator of training, scheduling and mainly the sales revising tracker set-up in 2017 to enhance the easiness of sales recordings.
- Leader of FOH staff converting operations from dining to to-go during the 2020 COVID pandemic. Transitioned to carry-out system and helped increase to-go sales by 33% for several months.
I ensured the authenticity of ticketing media by effectively cooperating with parks advisory/assurance and audit departments as well as assisted with transaction investigations involving invalid, fraudulent, and susceptible ticketing media. I observed re-bookings and other Walt Disney World restaurant connections. Facilitated and supported guests via Disney's "MyMagic+" application. Managed Guests' vacation enhancement experiences by operating and implementing the My Disney Experience" website and mobile application. Engaged and managed Disney park events/convention operations, special holiday events, and run Disney races.
• Diagnosed and resolved back-end IT failures various times while facilitating and obliging guests during technical challenges.
• Led rebooking of Epcot restaurants in 2007 and 2008 during unexpected construction delays as well as managed rebooking in 2011 during emergency maintenance in The Living Seas building.
• Detected and resolved $25,000 error on an annual pass glitch, stemming from an IT error that allowed guests to enter parks with no expiration date.
• Provided well-organized coordination to the runDisney for the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.
- Performed copy-editing and emended articles for allotted space by fixing grammar problems.
- Grabbed and implemented quick editorial decisions for article importance and editing on local newspapers in compliance with overnight deadlines.
- Consolidated Gannett's local news services with transition to PRESTO news operating system.
- Improved overnight transition by determining and resolving HTML, CMS, and formatting problems.
- Uploaded and displayed videos and photo galleries.
- Finalized editorial decisions of overnight breaking news; Aurora theater shooting, Pope Benedict XVI's resignation, the Boston Marathon bombings and the George Zimmerman verdict.
- Headed top News stories for local news sites.
- Developed top 5 newsletters for desktops, tablets, and smartphones for various Gannett newspapers on paid subscription service.
- Spearheaded USA Today's nightly marketing advertisement validation ensuring proper appearance and functioning of clients.
- Facilitated and supported guests via Disney's "MyMagic+" application.
- Managed Guests and colleagues vacation enhancement experiences by operating and implementing My Disney Experience" website and mobile application.
- Assured authenticity of ticketing media by effectively cooperating with parks advisory / assurance and audit departments as well as assisted with transaction investigations involving invalid, fraudulent and susceptible ticketing media.
- Engaged and managed Disney park events / convention operations, special holiday events, and run Disney races.
- Provided well- organized coordination to the runDisney for the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.
- Oversaw re-bookings and other Walt Disney World restaurants connections.
- Diagnosed and resolved backend IT failures various times while facilitating and obliging guests during collapse.
- Led rebooking of Epcot restaurants in 2007 and 2008 during unexpected construction delays as well as managed rebooking in 2011 during emergency maintenance in The Living Seas building.
- Detected and resolved $25,000 error on an annual pass glitch, stemming from an IT error that allowed guests to enter parks with no expiration date.
Cum Laude
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Resume Overview
School Attended
- Georgetown University
- Florida Atlantic University
- New York University
- Stanford University
Job Titles Held:
- Restaurant Bookkeeper, Business Administrator and Social Media Coordinator
- Guest Relations and Experience
- Digital Content Producer
- Media Coordinator
Degrees
- Master's Degree , Journalism
Master's Degree , Public Relations & Corporate Communications
Bachelor of Arts , Multimedia Journalism
Certificate , Fundamentals of Global Sports Management 12/2020
Certificate , Partnering With The Public And Patients in Medical 04/2020
Certificate , Hospitality & Tourism Management 05/2020
