Driven Digital News Editor with 10 years of expertise in assigning, shaping and creating top-notch news websites. Effective leader skilled at directing qualified and highly regarded team in producing top-quality work. Dedicated to covering all relevant news with speed and accuracy to maximize reader base and increase bottom-line profits. In addition, 15 years working in the hospitality industry delivering excellent guest satisfaction and happiness.
I ensured the authenticity of ticketing media by effectively cooperating with parks advisory/assurance and audit departments as well as assisted with transaction investigations involving invalid, fraudulent, and susceptible ticketing media. I observed re-bookings and other Walt Disney World restaurant connections. Facilitated and supported guests via Disney's "MyMagic+" application. Managed Guests' vacation enhancement experiences by operating and implementing the My Disney Experience" website and mobile application. Engaged and managed Disney park events/convention operations, special holiday events, and run Disney races.
• Diagnosed and resolved back-end IT failures various times while facilitating and obliging guests during technical challenges.
• Led rebooking of Epcot restaurants in 2007 and 2008 during unexpected construction delays as well as managed rebooking in 2011 during emergency maintenance in The Living Seas building.
• Detected and resolved $25,000 error on an annual pass glitch, stemming from an IT error that allowed guests to enter parks with no expiration date.
• Provided well-organized coordination to the runDisney for the 2015-17 Walt Disney World Marathon Weekend and the 2011-15 Disney Wine & Dine Half-Marathon Weekends.
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