Rescue Animals Government USM Contracts Resume Example

• Identified client business and operational needs and introduced services to provide solutions.
• Assessed, optimized and elevated operations to target current and expected demands.
• Hired and mentored core start-up team, working to outline initial company policies and procedures.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
• Generated daily operational and sales reports for corrective action or continuous improvement.
• Supervised performance of 30 workers with goals of improving productivity, efficiency and cost savings.
• Monitored progress by establishing plans, budgets and measuring results.
• Trained, managed and motivated employees to promote professional skill development.
• Implemented Inmate program with South Dakota Department of Corrections 15 inmates daily .

• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
• Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
• Saved costs, effectively negotiating vendor pricing contracts to increase savings.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Determined complete order accuracy by examining merchandise to verify price and quantity.

• Cultivated professional relations to establish long-term profitable partnerships.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
• Analyzed customer needs and provided best options, upselling products and services.
• Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
• Provided quick turnaround time when customers called with questions, usually within 1 hours.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
• Drove client retention by increasing savings opportunities and identifying premium discounts.
• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
• Received underwriting approvals after accurately completing applications for insurance coverage.
• Increased client retention through loyalty rewards and incentivization program.
• Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
• Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
• Increased data collection accuracy by recording client account information with zero discrepancies.
• Maintained pleasant and cordial attitude at all times, even when issues arose.
• Generated new leads and identified potential clients by using successful direct marketing strategies.
• Delivered outstanding customer service and built rapport with clients.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Improved office operations continually by maintaining records, tracking data and promoting internal communications.
• Diligently filed and followed up on third party claims.

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