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Rescue Animals Government USM Contracts Resume Example

Resume Score: 80%

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BR
RESCUE ANIMALS GOVERNMENT USM CONTRACTS
Summary

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Experienced in optimizing business procedures in all operational areas to support growth, profitability and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality. Well-grounded leader successfully optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Good reporting, records management and interpersonal skills.

Skills

Skills
  • Cost analysis and savings
  • Policy/program development
  • Purchasing and planning
  • Supervision and training
  • Customer retention
  • Profit and loss accountability
  • Recruiting and hiring
  • Supervision
  • Problem resolution
  • Operational improvement
  • Inventory management
  • Invoice generation
  • Performance improvements
  • Work independently
  • Self Starter
Experience
04/2018 - CurrentRescue Animals GovernmentUSM ContractsCompany Name | City, State
  • Collaborated with others to discuss new opportunities.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Work with team members and USM to rescue and re home animals that have been confiscated.
06/2010 - CurrentThrift Store Branch ManagerCompany Name | City, State
  • Identified client business and operational needs and introduced services to provide solutions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Supervised performance of 30 workers with goals of improving productivity, efficiency and cost savings.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Trained, managed and motivated employees to promote professional skill development.
  • Implemented Inmate program with South Dakota Department of Corrections 15 inmates daily .
02/2006 - 03/2009Grocery Store Owner Company Name | City, State
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
03/1995 - 08/2003Insurance Agent OwnerCompany Name | City, State
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Provided quick turnaround time when customers called with questions, usually within 1 hours.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Increased client retention through loyalty rewards and incentivization program.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Delivered outstanding customer service and built rapport with clients.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Diligently filed and followed up on third party claims.

. Loans: Specialized in Home loans, Business Loans, Auto Loans, Farm Ranch

Loans, Consolidation Loans.

Education and Training
05/1980High School Diploma
Lead High School | City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Lead High School

Job Titles Held:

  • Rescue Animals Government USM Contracts
  • Thrift Store Branch Manager
  • Grocery Store Owner
  • Insurance Agent Owner

Degrees

  • 05/1980 High School Diploma

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