, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Client rapport
Registration documents
Interpersonal and written communication
Office organization
Strong problem solver
Professional and mature
Experience
Registrar, 03/XXX0 to Current Ardent Health Services – Westwood, NJ,
Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
Welcomed patients to facility and assisted with registration sign-in process.
Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
Asked various questions from clients to obtain the information necessary for paperwork.
Verified student information, including demographics, income and health records for input into ASPEN system.
Provided customer service support and advice on regulations and requirements regarding various registration programs.
Maintained confidentiality of all student information by adhering to HIPAA and FERPA procedures.
Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Managed [Type] record database using [Software], keeping all information confidential in accordance with federal privacy laws
Proofread documents carefully to check accuracy and completeness of all paperwork.
Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
Developed practical and comprehensive lines of questioning to encourage communication with subject of interview.
Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Administrative Assistant, 07/2019 to Current One Medical – Tigard, OR,
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Reviewed and edited correspondence prior to release and submission for signature.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Answered phone calls by the first ring and asked appropriate questions to determine which department or staff member could be of service.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Modified and reconstructed project plans to better align with organizational objectives.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Brought projects in on-time and in accordance with budget and quality standards.
Updated and managed 5 project databases.
Assisted DSL & WDC Coordinator in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
Devised strategic plan for holiday projects, focusing on the need and delivering spectacular events and satisfied students..
Education and Training
: Business Administration And Management, Expected in Strayer University, Temple Hills - Maryland , GPA:
Associate of Arts: Project Management, Expected in 05/2012 AIU - Schaumburg, IL, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Promoted from Clerk to Registrar, in less than 12-months
Created highly effective new Caterpillar Program that significantly impacted efficiency and improved operations.
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