A position in an organization that will benefit from my initiative, capabilities, and contribution. I am especially interested in a position with the potential for advancement and increased decision-making responsibilities. Motivated self-starter with an aptitude for learning new skills quickly. Ability to master and integrate all aspects of business operations. Detailed minded; perceptive: can identify and correct problems impeding organizational progress and performance. Have demonstrated sound business judgments, decisiveness, and well developed planning, analytical, and communication skills at a consistently high level of performance in a variety of progressively responsible and challenging assignments.
Regional Coordinator/ Dispatch, 11/2006 to 03/2012 Invensys – Foxboro, Ma
Responsibilities include the management of the Southeast region of United States to coordinate Field Service Engineers and site visits for clients, contract and non-contract.
Oversee all service contracts obligations within region including upgrades, maintenance and billable service requests.
Provide quotes, procure purchase orders, work directly with billing/finance group.
Liason between region and global managers /departments pertaining to company policies and procedures.
Provide technical asistance to field and customer base, escalate issues to next tier of support if need be.
Effectivly process all information into database system through SAP business suite.
Log in to Client sites through Next nine software for maintenance and troubleshooting purposes.
Update critical Microsoft patchs, McAfee SDATS and related software on Remote watch servers to ensure highest level of the confidence on clients secure networks.
Collect data and generate remote watch and system analysis reports and review as needed.
Oversee TAC lab and process lab hardware requests globally.
Initiate and oversee release and assignment of contractually scheduled maintenance plans based off of customer entitlements.
Contractor, 10/2006 to Current Insight Global Resources – Cleveland, Oh
Independent Contractor, 08/2006 to Current Generation Technologies – Burlington, Ma
for installation and configuration of business system solutions and rollouts.
Assuring connectivity to new or existing site of contract and a liaison with project sites IT department or help desk to ensure successful implementation.
Contracted to support companies who deploy systems and setup networks to a variety of vendors and corporations.
Duties include installation and configuration of workstations and peripherals.
Audited all incoming desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning and hardware/software installation and upgrade.
Assist with the schematics and planning of vendor specifications including installation of servers and wiring components of this process.
Optimized systems performance and spool utilization.
Respond to system hardware/software error messages, storage and hardware configuration problems.
Diagnosed and resolved hardware/software connectivity issues.
Created user accounts for NT 4.0 and Winframe/Citrix servers.
Resolved improperly configured settings.
Assist a network engineer and upper level technicians in setting up LANS including domains, network printers(assigning IP protocols) including all cable patching, hardware and software needed for designated sites.
Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.
Re-entry Coordinator, 03/2005 to 10/2005 Forensic Health Services – Bridgewater, Ma
Responsibilities include meeting and providing information to clients transitioning back to society from a correctional facility.
To correspond with members of other agencies involved in this transition including the Department of Corrections, probation \parole to provide up to date information on each re-entering offender for security and well being of the client and community.
Responsibilities included setting up appointments with individual counseling or agencies to ensure continued therapeutic services.
Liaison with housing agencies and employment centers to ensure thorough opportunity to those in transition into the community.
Continually conducted research on all resources available to cliental and updated new referrals.
Cross referenced similar agencies for all information possible in this area.
Provided and processed proper documentation of this transition process for company and Departmental records.
Behavioral Clinician/ technician, 09/2004 to 10/2005 Forensic Health Services – Bridgewater, Ma
Conducted assessments towards both state and civil commitments in a secure treatment facility using clinical measures.
Reviewed and examined the results with other members of the assessment team to determine proper placement of clients towards their treatment programs.
Provide written reports for file records and client review.
Provide behavioral treatment to those with significant indications of deviantancy through a process that includes conducting psycho-educational classes and behavioral labs.
Assessed clientele with specialized software especially created to detect deviant behavior.
Member of the Roary Program, a community based group consisting of officers of the Department of Corrections whose goal is to bring awareness to grade school children towards recognizing predatory behaviors of sexual offenders.
Computer Lab Instructor, 05/2003 to 09/2004 Forensic Health Services – Bridgewater, Massachusetts
Assisted users, and gave training in all aspects of installed systems and programs.
Assisted users with daily operational issues.
Supported users with word processing, spreadsheet, database and presentation software as well as other various applications installed as needed.
Assisted in setting up LAN and configuring and enhancing network performance, security and management of a LAN using server 2000.
Oversee security of network and which applications (user restrictions, file sharing, printer sharing) where allowed in a secure setting.
Diagnosed application errors and network connectivity problems (serial, USB, parallel, video, and power connections), provided software and hardware training either on-site in classroom setting.
Replaced and upgraded motherboards (chipsets), graphics cards, CD-ROMs, and hard drives.
Proficient in trouble shooting and optimizing computer capability.
Responsible for all peripherals and there installation and upkeep (printers, zip drives, external hard drives, PDA's, flash drives etc).
Performed software and application upgrades and patches needed for computer funtionalibility and security (anti-virus, spam and firewalls) through manufacturers update web sites.
Stayed up to date on latest software and hardware applications to maximize computer performance leading to less downtime and problems.
Demonstrated ability to analyze, evaluate, and resolve hardware and software conflicts.
Knowledgeable in computer software including windows 98, ME, 2000, XP (remote assistance, data management, security definitions, partitioning, command codes).
Understanding of Office 2002, 2003, works 8.0, outlook 2003, Novell net ware as well as familiarity with MAC OS x/ Linux systems.
Proficient with internet and intranet protocol and funtionalibility.
Worked well under pressure in secure environment.
Other duties included maintaining Access database to track inmate status and location and relevant information pertaining to Department of Corrections needs.
Working towards more extensive computer certifications.
Counselor, 09/1998 to 05/2000 Volunteers of America – Quincy, Massachusetts
Responsible for the daily care of thirteen assigned patients, and conducted group therapy and one-on-one counseling sessions.
Assisted low-income families dealing with psychosocial issues and advocated their needs to appropriate agencies or staff for further assistance.
Served as a mediator and negotiator providing dispute resolution.
Provided outreach and crisis intervention.
Easily established rapport with people of all ages, cultures, and beliefs.
Assisted clients with accessing community resources.
Auditor, 08/1989 to 04/2001 Fleet Financial – Dedham, Massachusetts
Maintained ATM machines to ensure cash availability and efficient service.
Audited and scrutinized vouchers to ensure accuracy of transaction.
Balanced the vault cash on a daily basis.
Trained new personnel and responded to operating questions as required.
Programmed and maintained commercial security systems.
Communicated with customers daily.
Handled customer inquiries and complaints.
With eleven years experience developed a strategy for making quick decisions under high stress conditions, maintain composure while prioritizing and orchestrating the many job functions.
Accomplishments: 5 Star Award (Bank Boston/Fleet) Awarded to bank employees who represent excellence in their field and nominated by their colleagues.
Certificate of Recognition Awarded for those who exemplify core values of Department of Corrections for the betterment of institution and community for the Roary Program.
Charles Gaughan Award Presented for dedication and professionalism characterized on a daily basis.
Primary Technical C C Agent, 03/2012 to Current Schneider Electric – Foxboro, MA Work within the Remote services group maintaining the fleet of servers that are used in service provided to our contract customers that allows access to DCS systems for real time troubleshooting purposes. That includes hardware and software upgrades as well a first line support for our customer base and our field and support engineers. Other duties include overseeing the Remote watch database, responsible for processing of new/replacement server orders, troubleshooting connectivity/ network issues working directly with client IT group. Forwarding latest microsoft and McAfee patches to remote watch servers as well as involved with maintaining WSUS the next generation application being slated for patch updates. Responsible for SAP case generation and maintenance plans scheduled around client contractual entitlements. Update client contacts and administrator of 3rd part vendor communication software.
B.A: Social Psychology, 1 1995 University of Massachusetts Boston - Boston, Massachusetts Social Psychology
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