Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Proactive problem solver with expertise in consultative selling and territory sales management. In-depth knowledge of the MDU industry, including the latest market trends. Areas of emphasis include territory development, operations management and global solutions.
Strategic account development
Strong interpersonal skills
Team building expertise
Skilled in MS Office
Proven sales track record
Product training and placement
Upselling and consultative selling
Exceptional customer service skills
Managed a portfolio of 60 accounts totaling 98% in sales.
-Develop a solid working relationships with property management and leasing staff of MDU properties and leverage their support through on-site programs and events -Maintaining and building customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up
Establish external relationships with new home builders to increase sales before home buyers move in. Secure partnership agreements with SFU home builders and Realtors. Create and cultivate partnerships with home builder, developers and Realtors. Coordinate with internal departments to ensure the terms of marketing agreements are being met.
Provide online support to current and future customers. Responded to all customer inquiries thoroughly and professionally. Documented all customer inquiries and comments thoroughly and quickly. Facilitate satisfactory resolutions for customer issues. Coordinated between billing departments, repair departments and customers to resolve problems. Completed various reports on a weekly basis.
Bachelor of Arts: Spanish, December 2008 University of North Texas - Denton, TX
Fluent in Spanish
Basis, Sales, Customer Service, Receptionist, Retail Sales, Billing, Customer Inquiries, Marketing, Account Executive, Customer Account, Best Practices, For Sales, New Sales, Sales And, Sales Associates, Security, Security Practices, Account Manager, Increase, Increase Sales, Property Management, Clients, Effective Sales, Liaison, Sales Goals, Sales Presentations, Customer Relations, Event Planning, Microsoft Office, Ms Office, Problem Solver, Sales Professional, Sales Targets, Territory, Territory Management, Exceed, Leasing
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