Recruitment Processing Outsourcing Rpo Leader Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Profile
Versatile results driven leader with over 20 years of success building teams and organizations that achieve strategic business goals. Extensive experience in management, operations, talent acquisition, organizational design and strategy. Proven ability to drive business results by ensuring robust process management, performance excellence, and strong leadership through teamwork and communications.
Skill Highlights
  • Leadership
  • Strategic planning
  • Outsourcing
  • Staff Development
  • Budget development
  • Organizational Restructure
  • Change Management

  • Project Management
  • Recruitment
  • Business development
  • Process improvement
  • Workforce planning
  • Financial Management
  •  Acquisition Integration
Core Accomplishments
Recruitment Processing Outsourcing (RPO) Leader: , ,
  • Designed and implemented the infrastructure to support a scalable service delivery model.
  • Supported the integration of three acquisitions: Two global and one domestic.
  • Developed and implemented a Talent Management strategy to better support company growth objectives and financial goals.
  • Created and implemented a scalable workforce planning methodology that supported our need for scale and pace.
  • Grew existing client revenue by 50% over two-year period.
  • Responsible for 50 global clients that generate over $35 million in revenue.
  • Developed recruitment strategies for clients across all verticals.


Global Staffing Project Leader :

Project Lead on a companywide multi-functional project team focused on supporting the multiple work streams impacting workforce planning at ADP.

  • Project had seven sub teams supporting this effort with 50 associates working on behalf of the project.
  • This work stream was focused on reducing ADPs Real Estate foot print to save $25 million over a 3-5-year period.
  • Successfully lead the Human Resources build out of ADPs new location in Manila, Philippines. This included ADP consulting on; compensation, benefits, policies, training, staffing and on-boarding.
  • Supported the business units as a Talent Acquisition liaison as they prepared to begin recruitment in Manila.
  • Collaborated with Corporate Re-location to build an Ambassador Program for ADP associates on short term overseas assignments.
  • Developed gold standard communications templates and plans to support the people and work movement that resulted from Corporate Real Estate transition.
  • Supporting member of the Governance Team that built the infra-structure and process mapping to support ADPs WorkPlace Solutions strategy.
  • Spearheaded the automation and revamping of ADP's Home-Shoring Program to better support ADPs Workplace Solutions strategy.​
Talent Acquisition Leader: , ,
  • Re-designed sales talent acquisition at ADP as part of a very large organizational shift to a shared services model.
  • Implemented a successful sourcing model for sales recruitment that was quickly adopted by the entire talent acquisition organization
  • Successfully introduced an RPO model for sales recruitment augmentations. This better supported our ability to scale up the team by 25-30% during surges in recruitment.
  • Introduced attrition based workforce planning. Allowing us to anticipate turnover with 85% accuracy.
  • Surpassed hiring goals for five consecutive years. This included managing to 3-4% growth,  35% turnover and 12% associate churn.
  • Supported the Talent Acquisition team for ADP Canada. Restructured and streamlined their processes to be more efficient and better aligned with business goals.
  • Developed a strong partnership with a strategic RPO partner that evolved into a key partnership for all of ADP Talent Acquisition.
  • Developed strategic diversity partnership with the National Sales Network using a high touch model. This resulted in ADP receiving multiple sponsorship awards.

Bickford Senior Living , ,
03/2014 to Current
Bickford Senior Living Olathe, KS,
WilsonHCG is a global talent solutions leader that operates on the principle of providing true partnership to our clients.  Delivering business-impacting talent solutions - including recruitment process outsourcing (RPO), talent consulting and executive search - WilsonHCG is transforming our clients' businesses through their talent.  While optimizing clients' talent strategies is essential, WilsonHCG recognizes the relationships we develop lead to the results our clients realize.
11/2015 to Current
Senior Vice President of Client Strategy , ,
  • Responsible for the growth and strategy of 50 global clients with annualized revenue of $35M.
  • Responsible for developing the recruitment strategies across client portfolio.
  • Verticals supported: Tech, Financial, Media, Professional services, Healthcare, Education and Consumer products/services.
  • Experienced 100% top line revenue growth over two-year period.
  • Increased contribution margin by 15%.
  • Client Retention rate at 90%.
03/2014 to 11/2015
Vice President of Client Operations , ,
  • Re-engineered organization structure to better support current clients and planned growth.
  • Supported the integration of two global acquisitions: UK and Canada.
  • Grew service delivery team by 200%.
  • Responsible for leading a global team with over 20 recruitment, implementation and Client relationship leaders, over 260 recruiters, 50 sourcers and 15 coordinators.
  • Wilson HCG achieved industry-wide recognition. Appeared for the first time on the HRO Baker's Dozen List ranked #6.
  • Introduced and implemented least cost resourcing to optimize efficiency in our service delivery model. Experienced a 25% reduction in recruiter administrative work.
  • Expanded service delivery support to Krakow, Poland. Built out Center of Excellence to support our growing administrative and sourcing functions.
, ,
04/2003 to 02/2014
Bickford Senior Living City, STATE,

NASDAQ:ADP®) is one of the largest providers of business outsourcing solutions - including human resources, payroll, and benefits - to employers and automotive dealerships around the world.

02/2012 to 02/2014
Vice President Operations Bickford Senior Living , ,
  • Responsible for the overall operations of the Transactional Operations Team located in Findlay, Ohio.
  • The Center of Excellence is comprised of over 300 non-exempt associates and supports 70+ RPO clients.
  • Developed a Talent Management strategy that better supported the organization's growth plans.
  • Re-aligned organization to better support external client needs resulting in 30% growth of clients supported by transactional operations. Transactional operations transformed from being a cost center to a revenue contributing center.
05/2010 to 02/2012
Senior Director of Talent Aquisition - Global Staffing , ,

Created a large project team and project plan to support the many work streams associated with workforce planning at ADP. The Global Staffing project team was sponsored by an executive level governance team.

  • The project team is derived of seven sub groups focused on: Communications, change management, Philippines build out, real estate, home-shoring, support services and workforce planning.
  • Responsible for the planning and execution of the project plan.
  • Responsible for regular reviews with governance team and stakeholders to ensure project is meeting goals.
  • Responsible for understanding and negotiating resource needs.
01/2007 to 05/2010
Senior Director of Talent Acquisition , ,
  • Oversaw a virtually deployed team that was responsible for full cycle talent acquisition for ADP sales organization.
  • Responsible for the hiring of over 2,500 associates annually.
  • Responsible for leading seven recruiting leaders and 50 recruiting resources. The team supported seven strategic business units.
  • Responsible for the planning and forecasting of operating plan and budget.
  • Partnered closely with sales operations on workforce planning and the quarterly reporting of key staffing metrics.
  • Developed and implemented campus recruitment strategy, responsible for the hiring of 100 college interns each year with a 70% conversion rate.
  • Responsible for the development of key talent acquisition initiatives, associate referral programming, EIT recruiting, campus recruitment and diversity partnerships.
02/2005 to 01/2007
Director Talent Acquisition-ADP Shared Services , ,
  • Selected amongst multiple applicants to lead Talent Acquisition in support of the ADP sales organization in North America.
  • Developed and implemented the new organizational design for sales talent acquisition under the new shared services umbrella.
  • Collaborated with the sales leaders as a change agent to support the transition to the new shared environment.
  • Responsible for building and acquiring talent for success in the new environment.
03/2004 to 02/2005
Director of Staffing- SBS Sales , ,
  • Responsible for the headcount of over 1,700 associates and leaders.
  • Managed a team of 13 virtually deployed recruiters.
  • Team was responsible for full cycle recruiting of 1,500 associates a year.
  • Led key staffing initiatives, targeted college recruiting, Executive-in- Training staffing and transition to new applicant tracking system.
04/2003 to 03/2004
Executive in Training- SBS Sales , ,
  • Joined ADP as an Executive in Training in Small Business Services.
  • Spent the first year getting exposed to all aspects of the ADP business in preparation for a leadership assignment.


02/1993 to 03/2003
Adventist Healthcare City, STATE,
AT&T (NYSE:T) is a premier communications holding company and one of the most honored companies in the world.Its subsidiaries and affiliates - AT&T operating companies - are the providers of AT&T services in the United States and around the world.
03/2001 to 03/2003
Director of Sales- Hypergrowth Ventures , ,
  • Member of the team that built a highly skilled geographically deployed sales organization.
  • Team was built to partner with venture capitalists and incubators nationwide to position AT&T products and services to their portfolio accounts.
09/1997 to 03/2001
Regional Sales Manager - Global Markets , ,
  • Managed eight Data/IP Sales Associates in a four-state region.
  • Responsible for developing the strategy to grow AT&T's remotes sites of the Global accounts in the central region.
  • Team consistently over achieved sales plan. Promoted six of eight associates during this time frame.
  • Gold Club (120% of sales plan) 1998, 1999, 2000. Promoted to Director of Sales.
10/1995 to 09/1997
Business Development Executive - Global Markets , ,

Responsible for marketing and positioning the Global Remotes Organization with the AT&T Global sales branches in the central region.      

  • Supported 17 state region.
  • Responsible for developing and executing the strategy behind the largest revenue producing project for the organization.
  • Negotiated cross business unit extended marketing team to effectively meet customer requirements.
  • Gold Club 1996, 1997.
01/1994 to 10/1995
Product Specialist - Inbound and International Services , ,
  • Responsible for the growth, sales and training of inbound and international products.
  • Served as a liaison between Product Marketing in New Jersey and field sales to determine field sales needs.
02/1993 to 01/1994
International Account Consultant , ,

Responsible for selling and growing 100 international intense surpassed sales plan by 100%.

  • Achieved Gold Club 1993.
09/1988 to 03/1993
Bickford Senior Living , ,
09/1990 to 02/1993
Regional Retention Manager - Chicago, IL , ,

Developed and introduced industry's first customer retention program. Managed 12 account managers in a seven-state region whose focus was to grow and retain customers.

  • Won annual sales contest, 1991.
09/1988 to 10/1990
Senior Account Representative - Los Angeles, CA , ,
  • Responsible for selling and growing a customer module of 175 accounts.
  • Promoted to Regional Retention Manager, Chicago, Illinois.
Expected in 1988
Bachelor of Arts: Interpersonal & Public Communications
Bowling Green State University - Bowling Green, Ohio
Interpersonal & Public Communications
Minor: Spanish, Marketing

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Resume Overview

School Attended
  • Bowling Green State University
Job Titles Held:
  • Recruitment Processing Outsourcing (RPO) Leader:
  • Talent Acquisition Leader:
  • Senior Vice President of Client Strategy
  • Vice President of Client Operations
  • Vice President Operations
  • Senior Director of Talent Aquisition - Global Staffing
  • Senior Director of Talent Acquisition
  • Director Talent Acquisition-ADP Shared Services
  • Director of Staffing- SBS Sales
  • Executive in Training- SBS Sales
  • Director of Sales- Hypergrowth Ventures
  • Regional Sales Manager - Global Markets
  • Business Development Executive - Global Markets
  • Product Specialist - Inbound and International Services
  • International Account Consultant
  • Regional Retention Manager - Chicago, IL
  • Senior Account Representative - Los Angeles, CA
  • Bachelor of Arts