LiveCareer-Resume

realtor resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Service-driven professional with five-year background in Customer Service sector. Background includes handling customer service, sales and day-to-day requirements to keep Bahamas airline operations moving in a smooth manner. While Bahamas air was my main account I've also worked in the same capacity with: Aer Lingus, GOL, Icelandair and numerous charters. Knowledgeable about issuing tickets, assisting with boarding and managing ramp services. Good communication, organizational and conflict resolution skills. Strong interpersonal, multitasking and prioritization skills with a hardworking and flexible mentality. Analytical and critical thinker with a detail-oriented nature. Professional and well-grounded office team member with superior clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements. Real Estate Agent effective at developing and executing targeted business initiatives that drive customer growth, achieve sales objectives and enhance bottom-line profits.

Skills
  • Appointment Setting, Phone
  • Balance, Word processing
  • Computer Troubleshooting
  • Consulting
  • Contracts
  • Excellent customer service
  • Customer service experience
  • Data Entry
  • Database Management
  • Directing
  • Documentation
  • Email
  • Filing
  • Forms
  • Maintains inventory
  • Team building
  • Managing
  • Marketing Planning & Strategy
  • Marketing
  • Meetings
  • Mentoring
  • Negotiating
  • Payroll
  • Phone systems
  • Policies
  • Receiving
  • Reporting
  • Safety
  • Selling
  • Scheduling
  • Service Level Agreement
  • Social media platforms
  • Software Installation
  • National Association of Realtors
  • Credit Consultant Association CCA
Education and Training
Liberty University Orlando, Florida Expected in XXX1 B.S. Degree : Project Management Pursued - GPA :
Valencia College Orlando, Florida Expected in 2013 A.S. Degree : General Studies - GPA :
Faith Harvest Christian School Kissimmee, Florida Expected in 2010 High School Diploma : - GPA :
Tampa School of Real Estate Tampa, FL, Expected in 06/XXX0 : Real Estate Development - GPA :
Certifications
  • Certified Associate in Project Management (CAPM)
  • Certified Information System Security Professional (CISSP)
  • Microsoft Office Specialist (MOS)
Experience
Ogilvy & Mather - Realtor®
Los Angeles, CA, 06/XXX0 - Current
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Negotiated, facilitated and managed real estate transactions.
  • Assisted in developing marketing material for properties.
  • Followed up with prospects throughout sales processes.
  • Maintained high referral rates and exceptional feedback from previous clients.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Created realtor and buyer incentives and strategies with agents, builders and buyers.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
Global Aviation Services - Account Supervisor
Romulus, MI, 07/2015 - 07/XXX0
  • Lead by example to ensure consistently great customer service experience rendered.
  • Team building and mentoring staff.
  • Conducting formal on job training for new hires.
  • Completing weekly schedule for agents.
  • Monitor agent's personal appearance and compliance during operation.
  • Approving /denying agent request for time off or shift trades.
  • Monitoring and reporting absences while also executing disciplinary action forms.
  • Control of daily staff payroll, monitoring hours and clearing exceptions while also monitoring overtime.
  • Managing safety and security process and procedures to comply with company standards.
  • Resolve customer service issues in a timely manner with great level of diplomacy.
  • Meet with customers on a regular basis to get feedback and monitor satisfaction level.
  • Motivate staff to perform on target with Service Level Agreement (SLA).
  • Establishing and maintaining relationships with key vendors to ensure efficiency, and that their respective duties are carried out in a timely manner.
  • Manage and oversee multiple client contracts simultaneously.
  • Monitoring vendor performance as pertains to client contracts.
  • Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
  • Managed multiple accounts and projects fostering positive client interaction to communicate project plans and up-to-date status.
Cleveland Clinic - Passenger Service Agent
Sandusky, OH, 02/2015 - 07/2015
  • Providing excellent customer service to passengers and clients alike.
  • Inspect and verify passenger documentation.
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
  • Operate equipment including jet way, computer keyboards and carrier specific software.
  • Comply with all federal, state, airport authority and carrier security requirements while maintaining company policies.
  • Assist passengers as needed through arrival and check-in process.
  • Make announcements as necessary.
Realty Solutions Pros - Clerical Assistant
City, STATE, 10/2012 - 11/2013
  • Greets visitors; responds to questions, provides information, documents, & instructions.
  • Appointment Setting.
  • Receiving & directing incoming customer calls to appropriate departments/ agents.
  • Answering Customer Inquiries via phone & Email.
  • Basic Setup & Maintenance of computer systems & phone systems.
  • Basic Computer Troubleshooting & Software Installation.
  • Data Entry.
  • Database Management.
  • Creation & Management of new client files.
  • Filing System Management.
Activities and Honors

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Resume Overview

School Attended

  • Liberty University
  • Valencia College
  • Faith Harvest Christian School
  • Tampa School of Real Estate

Job Titles Held:

  • Realtor®
  • Account Supervisor
  • Passenger Service Agent
  • Clerical Assistant

Degrees

  • B.S. Degree
  • A.S. Degree
  • High School Diploma

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