Dynamic Leader that
directs, develops and maintains processes to facilitate an efficient,
compliance critical and team oriented facility. Organized, experienced and
self-motivated in the storage and distribution of goods, evaluating performance
and quality and to plan improvements.
Proven leadership skills in managing and training staff, developing and
maintaining the departmental budget and leading cross-functional teams on key
projects. Extensive experience in
Customer satisfaction, process improvement and stabilizing operations.
Highlights
Budget management
AS/400 experience
Inventory control
LTL knowledge
Warehouse and fulfillment
Strategic planner
Coaching and Development
Organization and Leadership
Customer service-oriented
Problem Solving
Lean Concept knowledge
3PL knowledge
Education
Grand Canyon UniversityPhoenix, AZExpected in 2013 – –MBA:Leadership - GPA:
Operations and Quality Management coursework.
Strategic Leadership course.
Coursework in Business, Management and Communications
Memphis State UniversityMemphis, TNExpected in – –Bachelor of Arts:Business - GPA:Business Management, Logistics, Finance and Supply Chain coursework.
Accomplishments
Led and Motivated Shipping and Receiving
Departments to reduce errors, increase skill levels and take accountability for their performance. Communicated with
freight carriers and vendors to decrease damages and cut transit times, resulting in reduced damages and improved
transit times by 20%.
Analyzed skill levels to ensure that training
needs of all subordinates were met. Addressed individual performance issues promptly, and took corrective action when
necessary. Ensured staff was selected, trained, utilized and appraised in accordance with company guidelines and job specifications,
resulting in a decrease in employee turnover, an increase in employee skill
levels and boosted moral.
Maximized Customer value and eliminated
waste. Applied Lean concepts to increase efficiency and productivity. Eliminated costly processes and procedures, resulting in productivity
increases of 10%, and reducing labor percentage cost by 7%.
Experience
Windermere Real Estate - Realtor Puyallup, WA, 08/2013 - Current
Provide professional knowledge of the markets, the hot neighborhoods, the ones in flux and the ones that are expensive or on the rise.
Answer critical questions concerning school districts, zoning, expansion and others.
Manage time and schedule, making sure that clients are provided with thorough and updated information.
Ensured compliance with all company policies, procedures and safety rules, as well as all state, federal, OSHA, DEA, DOT, and FAA regulations.
Directed and monitored performance and productivity measures for the purpose of maximizing Operational objectives which includes service, quality and cost.
Maintained an exceptional level of achievement for on-time inbound and outbound shipments.
Managed supervisory and administrative personnel and overseen supervision of 50 warehouse hourly personnel.
Conducted performance evaluations and disciplinary follow up.
Hajoca Corporation - Co Owner/Manager Huntersville, NC, 06/2007 - 2011
Analyzed sales figures and interpreted trends to facilitate successful planning and forecasting of future sales.
Responsible for staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing training and development to ensure high standards of quality, customer service and safety are met.
Created an environment of exceptional service by managing and motivating the team to increase sales and ensure efficiency.
Maintained inventory levels, ordered merchandise, and independently tracked all special orders.
Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
APD Transmission Parts - Warehouse Manager City, STATE, 01/2000 - 04/2007
Planned the use of facilities, equipment and personnel to meet the needs and future requirements including budgets and guidelines.
Developed shipping timelines, achieved productivity rates, and managed and maintained quality and productivity data within established costs and budget allocations.
Executed strong leadership and implemented effective communication, employee training, disciplinary actions, cost reductions and other administrative procedures and policies.
Reduced overtime in all departments by implementing a staggered shift to insure personnel and activity were synchronous.
Instituted highly effective employee safety and training programs, resulting in a company record of no time lost injuries for a four year period.
Skills
Administrative, budgets, Coaching, Excellent Communication, clients, customer service, employee
training, forecasting, Leadership, managing, MS Office, word, performance reviews, personnel, policies, Process Improvement, quality, safety, sales, shipping, staffing.
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