Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. I have 15 years of sales experience, including as a Realtor, Retail Store Manager, Business Account Executive, Retail Sales Representative in industries including Communications, Technology, and Apparel and Accessory Stores.
Successfully qualified for top 3 sales representative rank on a monthly basis
Develop close relationships with area Realtors and promote builders to boost referral network. Educate clients on the current real estate market and answered any questions they have. Cold call clients to obtain their exclusives. Developed an excellent rapport with custom builders to expand opportunities for growth. Coordinated appointments with prospective buyers to showcase houses and plots.Write contract documents, purchase agreements and closing statements. Actively follow-up with prospects and hot leads. Researched the current market in Paducah to stay informed and give superior sales presentations. Promoted property sales through advertisements, open houses and participation in multiple listing services.
Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Active member of the two Chambers of Commerce. Coordinated sales efforts with Regional Manager as needed. Maintained accurate records of all sales and prospecting activities, including calls, appointments, closed sales and follow-up activities. Identified sales targets/leads and developed subsequent sales funnels with an expected outcome of closing the sales and securing the business opportunity. Developed and executed individual account sales plans to secure new customer prospects daily. Maintained accounts to ensure customer satisfaction. Established and maintained "open channel" communication with community leaders.
Continuously maintained expertise in a dynamic environment on the products and services offered to customers in order to assist and educate them daily. Received the highest percentage of customer satisfaction response surveys. Regularly met and exceed monthly quotas.
Trained and assisted Sales Reps to meet daily and long-term objectives. Maintained hard copy system daily and monthly with diligence in an antiquated system. Assisted Store Manager in auditing paperwork, creating weekly schedules, running management meetings as needed, performing interviews, and providing constant training for sales reps. Managed Visual Merchandising - creating and breaking down displays, ensuring proper clothing pricing, and maintaining attractive window designs. Created a satisfying customer experience through example and training emphasis.
Primarily Managed Visual Merchandising. Assisted Sales Reps to meet daily goals and open and close store with proper paperwork, including accountability of all transactions and funds. Trained Sales Reps on steps to successful selling while maintaining customer focus. Regularly addressed customer satisfaction issues with the proper empowerment to make decisions.
Actively generated large clientèle base utilizing bilingual skills, resulting in a high number of satisfied customers and regularly exceeding sales quotas. Maintained a strict kiosk operation including accurate daily paperwork and inventory. Promptly resolved customer technical issues.
Managed promotional marketing for the company. Exceeded sales quotas and maintained strict and proper inventory. Personally visited customers monthly. Maintained schedules and payroll for employees.
Fluent in English and Spanish
Active member of the Chamber of Commerce
Multi- task, creative, attentive listener
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