Resilient, versatile, and professional individual with exceptional communication skills seeking a part time or full time position that offers room for advancement. Interested in the ability to utilize my skills to gain further experience while enhancing the company's productivity and reputation. Keen on participating in a dynamic work environment focused on promoting business growth by providing superior value and service. Committed to delivering high quality results. Proficient in multi-tasking, and creative problem solving.
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Quickly adapt to new employment guidelines and procedures.
Working knowledge of Microsoft Word, Excel, and Power Point
Strong organizational skills
Positive attitude
Customer service expert
Telephone inquiries specialist
Customer Service:
Researched, calmed and rapidly resolved client conflicts.
Helped with preparation, set-up, and service for catering events, while managing team of servers, bartenders, culinary staff, and coordinating with client(s).
Directed the operation and organization of all service and food-related activities, including the presentation and serving of food. Ensuring all guests were served promptly and with efficiency.
Communicated with patrons and clients to ensure satisfaction with food and service to exceed the standard level of expectations. Performed all transactions in a cordial, efficient and professional manner.
Sales:
Consistently generated additional revenue through skilled sales techniques.
Trained new employees in highly detailed processes.
Participated in the production and activities of team building events to establish and maintain positive colleague relationships.
Laid groundwork for marketing the sale and development of a brand new planned unit development subdivision.
Newberg, OR, 03/2013 - Current
- Attentively communicate all customers to maintain a successful business.
- Create and update spreadsheets tracking expenses, profits, customers, and properties.
- Create necessary documents to market residential lots and homes.
- Organize and file documents.
- Work as a team with coworkers to provide a professional home buying experience for all customers.
- Thoroughly research property values and market conditions to stay up to date on real estate trends.
- Enthusiastically and professionally assist customers on the phone immediately after receiving lead.
- Assist customers through the home buying processes.
- Maintain an active business plan and business model.
San Jose, CA, United States 06/2013 - 08/2014
- Managed serving staff efficiently and constructively.
- Mediated staff issues.
- Promptly addressed and resolved customer complaints politely.
- Worked as a team with coworkers to provide an enjoyable dining experience for all customers.
- Attentively served food and drinks to customers.
- Greeted customers in a polite and professional manner.
- Thoroughly cleaned various types of restaurant equipment.
- Eagerly assisted customers on the phone.
- Batched credit cards and filed necessary closing paperwork.
- Responsible for collecting staff audits, balancing bar drawer, petty cash, change machine, and end of night deposit, and FOH inventory.
Minneapolis, MN, United States 10/2013 - 04/2014
- Provided fast and friendly service while serving food and drinks to customers.
- Worked as a team with coworkers to provide an enjoyable dining experience for all customers.
- Greeted customers in a polite and professional manner.
- Assisted customers on the phone.
- Thoroughly cleaned various restaurant equipment to maintain a clean work place.
Chicago, IL, United States 05/2010 - 03/2013
- Worked as a team with coworkers to provide an enjoyable dining experience for all customers.
- Greeted customers in a polite and professional manner.
- Thoroughly cleaned various types of restaurant equipment.
- Assisted customers on the phone with to go orders as well as large catering orders.
- Worked catering events off site.
Miami Beach, FL, United States 05/2009 - 07/2011
- Attentively served food and drinks to customers.
- Worked as a team with coworkers to provide an enjoyable dining experience for all customers.
- Greeted customers in a polite and professional manner.
- Thoroughly cleaned various types of restaurant equipment
- Enthusiastically assisted customers in ordering food, drinks, and placing to go orders.
- Promoted specials and up sold certain menu items to increase check averages.
City, STATE, United States 2007 - 06/2009
- Trained and conditioned horses for competition, and resale.
- Operated farm equipment.
- Thoroughly cleaned horse stalls and exercise equipment.
- Organized turn out, stall location, and feedings for twenty plus horses.
- Managed feed and hay inventory and was responsible for replenishing supply at local feed store.
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School Attended
- Pasco Hernando Community College
- Wesley Chapel High School
Job Titles Held:
- Realtor
- Manager
- Server/Bartender
- Server
- Server
- Stable Manager
Degrees
- Associates of Arts Degree
- High School Diploma
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